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I can't remove arrows on my org chart

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Hello,

I can’t remove this arrow shapes, but I can’t remove it anymore. Everytime I am trying to move it, it change the org chart. I really don’t know how to proceed.

Thank you for your help

C

ConstanceAnswer

@Constance Happy New Year! That does sound odd and frustrating. It sounds like the arrow is linked to another shape, which might be in the shape’s settings. I would recommend trying with single-clicking and double-clicking to see if that gives you a different result. I would also try dragging the cursor over the arrow to see if it selects it by itself. If that doesn’t help, I’d recommend submitting a ticket.

Hi @aparrish, thank you very much for your kind reply. Happy New Year too!! :)

single-clicking => take all the department of the chart

double-clicking => add me a “text“

try dragging the cursor over the arrow to see if it selects it by itself => no :(

So literally I was writing this post and trying to fix the thing, and now all good, I deleted all the arrows and it was finally possible de change this arrow, strange but now it is all good! thank you for your help!! :)

aparrish

Lucid Legend Level 8

@Constance Happy New Year! That does sound odd and frustrating. It sounds like the arrow is linked to another shape, which might be in the shape’s settings. I would recommend trying with single-clicking and double-clicking to see if that gives you a different result. I would also try dragging the cursor over the arrow to see if it selects it by itself. If that doesn’t help, I’d recommend submitting a ticket.

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Leianne C

Lucid support team

Hi @Constance, thank you for posting in the community. If the steps in @aparrish’s comment doesn’t help resolve the issue, could you please share the temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing.

For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.

Let me know if you have any questions, thank you!

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C

ConstanceAuthorAnswer

@Constance Happy New Year! That does sound odd and frustrating. It sounds like the arrow is linked to another shape, which might be in the shape’s settings. I would recommend trying with single-clicking and double-clicking to see if that gives you a different result. I would also try dragging the cursor over the arrow to see if it selects it by itself. If that doesn’t help, I’d recommend submitting a ticket.

Hi @aparrish, thank you very much for your kind reply. Happy New Year too!! :)

single-clicking => take all the department of the chart

double-clicking => add me a “text“

try dragging the cursor over the arrow to see if it selects it by itself => no :(

So literally I was writing this post and trying to fix the thing, and now all good, I deleted all the arrows and it was finally possible de change this arrow, strange but now it is all good! thank you for your help!! :)

Translate

C

ConstanceAuthor

Hi @Constance, thank you for posting in the community. If the steps in @aparrish’s comment doesn’t help resolve the issue, could you please share the temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing.

For more information on generating a Support PIN, check out this Help Center article. This Support PIN doesn’t allow anyone but Lucid Support to take a look at your document, so you are safe to post it here.

Let me know if you have any questions, thank you!

Thank you @Leianne C but it is solve :)

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Leianne C

Lucid support team

Hi @Constance, thank you for the update! I’m glad to hear the issue is now resolved. Feel free to let us know if there is anything else we can do to help :)

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