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Incorrect position in org chart - items positioned too low

  • January 14, 2025
  • 4 replies
  • 31 views

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For some unknown reason, some positions are incorrectly positioned in the organization chart (positioned too low).

Please help

Best answer by ddegreef

Hi Ambar D,

After much research, I found the solution to the problem: it was caused by the presence of a rectangle in the flowchart, which shifted several positions to the bottom. This is not described anywhere in the documentation.

Thanks for the quick support.

Didier

Comments

Ambar D
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  • Lucid community team
  • January 14, 2025

Hi ​@ddegreef, thank you for posting your question in the Lucid Community! To begin, it may be helpful to review the org chart customization section within the Help Center article.

For your privacy, I’ve removed the link to your document from your post. Instead, would you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. This PIN is secure and only members of the Lucid support team can access your document using the PIN. For more information on generating a Support PIN, check out this Help Center article

Thank you for your help and patience as I look into this further!


Forum|alt.badge.img+2
  • Author
  • Answer
  • January 14, 2025

Hi Ambar D,

After much research, I found the solution to the problem: it was caused by the presence of a rectangle in the flowchart, which shifted several positions to the bottom. This is not described anywhere in the documentation.

Thanks for the quick support.

Didier


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  • Author
  • January 14, 2025

Case closed


Ambar D
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  • Lucid community team
  • January 14, 2025

Hi ​@ddegreef, I’m happy to hear that you’ve found the solution to this! Thank you for describing the solution here for others who may encounter a similar problem. 

Please let me know if there is anything else I can do to support your work in Lucid!