Hi ​@DaveR 

Would you mind connecting to a different network or disconnecting from your VPN (if applicable) to rule out any connection or security issues?

Best Regards

Hi ​@Humas1985 ,

I’m not sure how VPN would affect triggering a backend sync?  But I have tried it from more than 1 computer using different internet connections and it hasn’t made any difference.

Thanks

Hi ​@DaveR - Thanks for confirming that one check point, this seems like a platform-level problem it’s best to take this to Lucid Support for further research.

Best Regards

​@Humas1985  - Thank you for taking a look at ​@DaveR concerns. 
​@DaveR we will create a support ticket on your behalf. Thank you!

​@Quadeshia thanks!  I already have a ticket open for another issue, I’ve mentioned this issue on there too as although I don’t think it’s related I don’t know the backend well enough to rule it out, so happy to deal with both issues as one or separately.

Thanks

No worries. We’ll take a look ​@DaveR and combine the two issues, if needed. Thank you for bringing this to our attention.