Solved

Lucidscale not updating Azure tags on sync

Forum|Forum|1 year ago
January 14, 2025
6 replies
93 views

Lucidscale is not currently updating changes to Tags on Azure. Tags from the initial sync are there, but changes are not being reflected after refreshing the data source and updating the model.

Lucidscale Azure

Best answer by Quadeshia

@Humas1985 - Thank you for taking a look at @DaveR concerns.
@DaveR we will create a support ticket on your behalf. Thank you!

Humas1985

Lucid Legend Level 10

Hi @DaveR

Would you mind connecting to a different network or disconnecting from your VPN (if applicable) to rule out any connection or security issues?

Best Regards

Huma || Lucid Legend

D

DaveRAuthor

Hi @Humas1985 ,

I’m not sure how VPN would affect triggering a backend sync? But I have tried it from more than 1 computer using different internet connections and it hasn’t made any difference.

Thanks

Humas1985

Lucid Legend Level 10

Hi @DaveR - Thanks for confirming that one check point, this seems like a platform-level problem it’s best to take this to Lucid Support for further research.

Best Regards

Huma || Lucid Legend

QuadeshiaAnswer

Lucid support team

@Humas1985 - Thank you for taking a look at @DaveR concerns.
@DaveR we will create a support ticket on your behalf. Thank you!

D

DaveRAuthor

@Quadeshia thanks! I already have a ticket open for another issue, I’ve mentioned this issue on there too as although I don’t think it’s related I don’t know the backend well enough to rule it out, so happy to deal with both issues as one or separately.

Thanks

Quadeshia

Lucid support team

No worries. We’ll take a look @DaveR and combine the two issues, if needed. Thank you for bringing this to our attention.

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