Issue logging into Lucidchart - blank screen after logging in

Hi ​@Gkaufman , 

Thanks for posting in the Lucid Community! Could you try logging into an account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the issue.
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

Sure, 

It looks like it works perfect in incognito!

Hi ​@Gkaufman , 

Thanks for your response! If your issue is no longer occurring with an incognito window, this means that it was likely caused by cookie or browser extension interference. Can you please try clearing your cache and cookies in a regular browsing session and try again? If the issue persists, I recommend disabling your extensions one by one until you determine which extension is causing the issue.

Please let me know if neither of these help!

As I mentioned, I’ve cleared cache and cookies before, so I don’t think that’s the problem..

I was experiencing the same issue. It resolved when I disabled the NordPass browser extension.

Hi ​@tfife , 

Thanks for responding to this post! I’m glad you got it working! Please don’t hesitate to let me know if you have any further questions. 

Hi! I was experiencing the same issue and it happens from login along trying to access documents.

I disabled the Nordpass extension and logged in, but, I need to keep this extension running… however, after enabling again, my lucid app stops working, show a blank screen and the same console errors that Gkaufman posted. 

Hi ​@allankz , 

Thanks for responding to this post! If you need to keep the extension running,  it looks like Lucid works with the NordPass extension if you change the settings to "This can read and change site data > When you click the extension" as shown in the screenshot below. 

Please let me know if this doesn’t work!