Peer support

I have created a dashboard to collaborate with my team members, most of them had no issue accessing it but there is one who can only view.I understand that new accounts have access to edit up to 5 charts, this person has never edited a chart before.What might be the problem? (we are only 3 ppl at the moment with access to the chart)

Claiming Free Access to Lucid through Canvas: For Existing Lucid UsersAll Canvas teachers and students can now receive free access to the full Lucid Visual Collaboration Suite through Canvas. To receive your free access through Canvas, Your education institution must have enabled the Lucid integration You cannot have an active, paid Individual or Team plan with Lucid.  If you do, you cannot connect this paid Lucid plan to Canvas.  You cannot be a non-teaching employee; you must be assigned an “educator” or “student” role in at least one of your Canvas courses/instances 

I’ve been trying to create a timeline chart to represent a possible plan of delivery for a project.I used a timeline template.The columns are used for the teams it seems, I couldn’t find any flexibility to change the row names/heards to call them as Phase 1, Phase 2 etc..Is there a way to change the row names to our liking ?

Is there a way to control which fields show in the visual dispaly on the white borad for Lucid cards? My cards used to show progress, adssigned and story points and htose fields are no longer displaying. 

I go to File → Export → PNG with transparent backgroundThen I click download. Then I see this: Developer tools console shows the error above

Is there a way to update the dates in the line timeline?  It is only pulling in a week of dates and i need to break out by weeks and months.  

Chrome tab continues to break when I attempt to access a particular page within a document. That particular page has lots of equations and images, possibly leading to it overloading the system.  This is not ok.

Hello, I’ve been trying to create a timeline chart to represent a possible plan of delivery for a project.I used a timeline template.The columns are months, I couldn’t find any flexibility to change the column names to Month 1, Month 2 etc.. The timeline depends on the signoff date, which is uncertain.Is there a way to change the column names to our liking ? 

I have an object on my chart (e.g. process, diamond, etc). The text content I want visible for that shape does not fit into the shape. I want an easy way to add more text to that shape without enlarging the shape. I hate to use Visio as an example. I’m used to the annotation feature in their tool. Please see the screenshot below. The feature allows me to add a shape to my flow, give it a 1 or 2 word name, then use the annotation outside of the shape (yet connected via a line) to add more text 

Is it possible to convert a Word document into a Lucid chart?   I have a table with headers in a Word document that I would like to be converted into a process diagram.  I saw Word document as a choice but then it disappeared.

Some of my charts are not loading and when checking the browser debugger for chrome I see all these errors. universalcanvas_app_1000.js?compiled=1:66 Error: Error while rendering    at UcmPg.render (universalcanvas_app_14000.js?compiled=1:955:410)    at UcuYg (universalcanvas_app_14000.js?compiled=1:1683:464)    at universalcanvas_app_14000.js?compiled=1:1693:139    at universalcanvas_app_10500.js?compiled=1:54:201    at universalcanvas_app_10500.js?compiled=1:65:208    at t (cb081e548c941a912e92315c63cd5fefbe686d7f9c5498472faa0e4ea3db1e.js.br:72:476)    at Object.onInvokeTask (universalcanvas_app_11500.js?compiled=1:210:376)    at l.invokeTask (cb081e548c941a912e92315c63cd5fefbe686d7f9c5498472faa0e4ea3db1e.js.br:13:6951)    at i.runTask (cb081e548c941a912e92315c63cd5fefbe686d7f9c5498472faa0e4ea3db1e.js.br:13:2439)    at invokeTask (cb081e548c941a912e92315c63cd5fefbe686d7f9c5498472faa0e4ea3db1e.js.br:13:8080)

Gantt charts allow you to visualize all tasks for an upcoming project in one location even when the project spans across multiple teams. Gantt charts work similarly to our timeline functionality - namely it lays out individual tasks and their dependencies task ownership task duration and the expected duration of the project as a whole. With each task clearly mapped out and assigned the project manager and their entire team can easily stay on top of deadlines and make sure everyone is accountable for their work.For this example I will be using the Lucidspark Gantt chart template. Click to access the

Building a new org chart, but after several new entries suddenly data fields for new entries cannot be modified.  Typing in the changed value, hitting enter, does not change the graphic display and the data value reverts.  Hard refresh of browser does not change the behavior.  

I am researching Lucid to see if it is a good fit for my company.  We conduct Disaster Recovery application tests on a regular basis and maintain documents.  I wish to convert an Excel file with three steps shown below into a process diagram but it doesn’t appear to be working for me.  Could you advise whether the Excel spreadsheet needs to be provided in a different manner? 

After entering details into the chat “generate diagram”, I receive the message “Here's your diagram and how can I help further” but there is no diagram generated. 

Is it possible to create an org chart where duplicate roles are combined into one box? We have roles where there are 50+ individuals reporting into one manager, and the organisation chart templates want to split these into individual boxes, however in our previous software, we were able to create multi-user boxes. 

When I go to insert my diagram. I hit browse documents and the window pop up but nothing is there. 

Try as I might, when I upload my CSV as per https://help.lucid.co/hc/en-us/articles/15927090927508-Create-a-process-diagram-from-CSV-import instructions, nothing happens.I have compared my csv with the one provided as exemple, and I see no difference, even using Visual Studio Code.I would really like to learn how to properly use this function, so any help on solving the matter would be appreciated.I do not know how to share my CSV, so here is the code below :Id,Name,Shape Library,Page ID,Contained By,Line Source,Line Destination,Source Arrow,Destination Arrow,Text Area 1,Text Area 2,Text Area 31,Page,,,,,,,,Page 1,,2,Swim Lane,Flowchart Shapes,1,,,,,,Zephyr support,,3,Terminator,Flowchart Shapes,1,,,,,,"Problème identifié avec l'application ""Agenda""",,4,Decision,Fl

I have a BPMN diagram created from a template and using assisted layout for the swimlanes. The diagram is medium in size, currently it has 6 lanes and maybe about 80 shapes within the swimlanes. I have an issue when trying to add an additional lane - using either:the “Lanes” variable in the attributes panel for the “Swim lane” shape (increased from 6 → 7); or using the right-click context menu (Insert Lane Above/Below)In either case the browser tab becomes unresponsive and the browser shows a warning asking whether to wait or exit the tab (true in both Chrome & Arc). In most cases when exiting the tab and re-opening the diagram the new swimlane has not been added - but occasionally it does then show up.This occurs on a well powered Macbook M1 Pro.

I had a problem trying to import a Draw.io file and when I clicked the Get help link, it gave me a permanent redirect from https://help.lucid.co/hc/articles/16389149809428-Import-files-into-Lucidchart to https://help.lucid.co/hc/fr/articles/16389149809428-Importer-des-fichiers-dans-Lucidchart  When I tried to go to the root help url, https://help.lucid.co/ it first redirected me to https://help.lucid.co/

Just moved from MindManager to Lucid. In MM, each mind map node (text box) has handles allowing me to adjust node width manually, or set a default width for all nodes. I can’t seem to find either option in Lucid. My Lucid mind map nodes only wrap text content when they’re VERY long. Makes readability very difficult.I’m using the default Lucid Mind Map and I see a “Shape Options” icon in the menu bar, but the width/height values are grayed out. Help appreciated.

​​​​​​Hi All,Enterprise Account showing 0% for 66 users. How can I confirm hope much Storage for Lucidchart/ Lucidspark we are consuming? Can anybody point me in the right direction, please?We are running an Enterprise licence with 66 out of 80 licensed users. Of those colleagues I’ve contacted none of us are able to see how much storage we have collectively consumed, under our Account settings.We’ve been using Lucidchart for years and have a large collection of diagrams.We are using the default US region.We do not store to any of the Integrations, I believeWe’ve tried to view the Storage amount via a variety of browsers.Thanks in advance! Simon

I am currently using Lucidchart to diagram our data/server environments.  I have a single diagram giving me issues.  Many of the items on the diagram do not show up.  If I double click on some areas, some items reappear and others go missing.I just found out that if I export the diagram, all of the items are displayed. Any thoughts or information is greatly appreciated.

Hello,One of my colleagues created a diagram using LucidChart and shared a link with an external stakeholder who doesn’t have a Lucid license. The file is stored on a Lucid’s team site, and a couple of us are account admins. We both got an email from the external user requesting access to view the document. Is there a way to have this request sent only to the individual who created and worked  on the diagram instead of including account admins as well?Thank you,

Hey, Is it possible to ‘paint’ (copy/paste) the format of text?  I know you can for shapes but don’t see how to for text