Music on the timer in Lucid is not working

Question

Hi, the Music on the Lucid Timer is not working for the other collaborators on the board. Only the person who starts the timer can hear the music.

Chris Mosch · Accepted Answer

Hi ​@Nick Cruz,  I reviewed the help center article Set a timer – Lucidand something worth noting is that the Timer sound is not currently available in Safari or the Lucidspark App.  I’ve got a couple of questions that would help sort this out for you.Can you confirm whether or not your attendees were using Safari or the mobile application?Was it all attendees that were having the issue, or just some of them?If not, what desktop browser were they using?If you are not using Safari could you attempt this action again in an incognito browser?If you continue face this issue, could you share a screenshot?Cheers,​@Chris Mosch

Ambar D · Answer

Hi ​@rvassilatos, just saw your comment and wanted to pop in here with a suggestion!The next time you try this with your colleagues, I suggest having everyone double-check that they have their volume on the time turned on. While it sounds simple, oftentimes, I’ve seen that people have their timer music muted as shown below, and it can be so easy to miss.If it’s still not working for you, let me know and I’d be happy to take a closer look!

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