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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6193 Topics

asked in Product Questions

Contextual Panel

I am trying to wrap text around photos. But when I select text, the contextual panel does not give me the option to wrap text, despite YouTube videos showing otherwise. What am I missing? Thanks for the help!

asked in Product Questions

Published URLs not working?

We’ve noticed recently that the published URLs are no longer working for our non-lucid users. We use this quite often. They’re seeing “404 Page Not Found. We couldn’t find the page you were looking for” and it looks like its displaying on our SSO screen. Has anyone delt with this? I don’t see an option to enter a support ticket?

asked in Admin Questions

SCIM provisioning issue: migrating from Okta to Entra

I’m migrating our company from Okta to Entra for SSO and provisioning. I successfully migrated SSO for Lucid over to Entra, but provisioning is presenting an issue.I have set it up in Entra exactly as described in Lucid’s documentation, but Entra is reporting the following error when trying to provision on demand: 3. Match LucidUser between Microsoft Entra ID and Lucid EntrySynchronizationErrorResultFailureDescriptionFailed to match an entry in the source and target systems User '[redacted user email address]'ErrorCodeUnSpecifiedErrorMessageExpecting state 'Element'.. Encountered 'Text' with name '', namespace ''.ReportableIdentifier[redacted user email address] The username between the two systems match exactly, and SSO works fine, so I’m not sure what the disconnect here is.

Morgan TLucid support team

published in Product Questions

Use keyboard shortcuts to accelerate work in Lucid ⌨️Lucid advice

Lucid offers a wide variety of keyboard shortcuts to help you work faster in Lucid. This post will take you through some of the lesser known shortcut options to show you what is possible. For a complete list of shortcut options, press F1 while working in Lucid.First, as a heads up, you may see different key names or symbols depending on what type of device you are using - Mac or PC. For reference, here are the equivalent symbols/key names:Now that you are acquainted with the keys, check out these shortcuts and see how they can help you work more efficiently in Lucid!On the canvas Pan around page Hold “Space” while clicking and dragging the cursor on the canvas Add space to the canvas or board Press “X” then drag your cursor horizontally or vertically Create a straight line with highlighter or pen Hold “Ctrl+Shift” (PC) or “Command+Shift” (Mac) while drawing a line Working with objects Resize an object from its center Hold “Alt” (PC) or “Option

asked in Admin Questions

Fed-up with your endless captcha

Each time I login to Lucid.app, I suddently remember why I was so annoyed the previous session.Your endless captchas are so annoying and many of the pictures are of so poor quality one can only guess if there is…. a bicycle there or not.When I finally think it is over when I click Verify, there you impose another round of captcha.This is so bloody annoying I’m about to give-up and cancel my licencePlease be sensible about your login process!!

asked in Product Questions

Foreign Key To Compound Primary Key

What is the correct way to draw a relationship in Lucid Chart that will result in valid SQL Server syntax for a foreign key to a compound primary key? For instance, if I have two tablesChild.Id1 and Child.Id2 form a foreign key to the compound primary key (Id1, Id2) in Parent. I can draw two individual lines from Parent to Child to indicate the relationship, but this produces SQL that is not validCREATE TABLE [Parent] ( [Id1] int, [Id2] int, [Desc] varchar(255), PRIMARY KEY ([Id1], [Id2]));CREATE TABLE [Child] ( [Id1] int, [Id2] int, [Id3] int, PRIMARY KEY ([Id1], [Id2], [Id3]), CONSTRAINT [FK_Child.Id1] FOREIGN KEY ([Id1]) REFERENCES [Parent]([Id1]), CONSTRAINT [FK_Child.Id2] FOREIGN KEY ([Id2]) REFERENCES [Parent]([Id2]));The correct syntax would be more likeCREATE TABLE [Child] ( [Id1] int, [Id2] int, [Id3] int, PRIMARY KEY ([Id1], [Id2], [Id3]), CONSTRAINT [FK_Child.Id1_Id2] FOREIGN KEY ([Id1], [Id2]) REFERENCES [Parent]([Id1], [Id2]),); Furt

asked in Product Questions

How to Count Unique Employees in an Org Chart with Duplicate Names and Teams?

I'm working with an organizational chart that includes multiple employees with the same name in different teams. For example:John - HR Admin John - HR Benefits Sarah - HR BenefitsI want to accurately count the total number of unique employees, regardless of their team assignments. In this case, the correct count should be 2 (John and Sarah).

asked in Product Questions

Issue with moving items forward and backward

After the update moving items forward and backward is freezing up my lucid chart. I can move them all the way to the back or all the way to the front without issue. Anyone else experiencing the same?

asked in Product Questions

Move Shapes Depending on Current Date

Hello, I have two shapes, one is a milestone and the other is a divider, that represent the current date. They both move on a timeline. Currently I move them manually to the current date, however I was wondering if there was a way to set the milestone and divider shapes to move on the timeline to the current date automatically? Thanks for the help in advance!

asked in Admin Questions

(LucidScale) something went wrong creating one or more data sources

I’m trying to import an AWS account using the python script method and keep getting this error importing the json file for multiple accounts. I’ve done it this way many times in the past, but now I can’t get any account to complete successfully. Am I the only one having this issue?

asked in Product Questions

Reviewing floor plans on Lucidspark - at what zoom level?

Hi there!Is anyone using Lucidspark to review floor plans? I’m uploading pdfs, but if I’m zoomed out to far, they are reading to light, and when I zoom in, they are fuzzy, the lines are not sharp. It’s not reading like an actual pdf. Any advice?thanks,Roberta

asked in Product Questions

Can I upload custom fonts in Lucid?

Hi  I try to use fonts that fit in Thai or other languages and it's a little bit hard to read because it didn't show properly and I guess might be the font style.  So is it possible that I can upload and use my own font? Thank you.

asked in Product Questions

I want to show the timer on a lucidchart and was able to display the same when I went fullscreen on Lucid, this has now changed and if I switch to fullscreen I cannot see the timer. ? Any suggestion

Uma Krishnamurthy

asked in Product Questions

Change Shape option is no longer available

I no longer see the ‘Change Shape’ option when I right click on a shape. Did something change? This thread says that this option should be available when using Flowchart shape library but I dont see it in those shapes as well -

asked in Product Questions

Linked PDF's in an external network

I need to link PDF’s in an external network. The end user wants to store the workflow documents as PDF’s and store them in their local network. The issue I am running into is that the links are obviously broken (I linked them as URL’s while we documented the processes) when I create the PDF. I need to know if it is possible to link the PDFs, after they are stored in the network. And if so how is this done?

asked in Product Questions

Entity Relationship Diagrams export to DB DDL

It looks like DDL is generated from ERDs for MySQL Oracle PostgreSQL and SQL Server. Do you plan to support Snowflake and Redshift?

asked in Product Questions

Can I add a line break when I add a note using markup sequence diagrams in Lucidchart?

Hi I am using this quite cool feature "Markup" for UML Sequence this allows me to "write" the sequence diagram.   I am able to add a note using "note light/left: {myNote}"   Is it possible to add a line break and write the note over multiple lines?   Best

asked in Product Questions

While opening app it's showing complete blank screen

in the web app it’s working fine, but in the app it’s completely white screen just launching the app.

asked in Product Questions

Recreate frames and images from Jamboard in Lucidspark

Hello, I used to love Jamboard and the fact that every Jam contained separate numbered frames where I could ask my students to go , how can I re create the same with Lucid sparks? separate question: 190 of my jamboard could not be imported

asked in Product Questions

Dragging and dropping the line where we want it

Hi, For example, we have created a sticky note and we want to take the line we extracted from it on a image and put it, but the system does not allow this and asks us to leave it on one of the ports on the 4 sides of the image. However, after waiting for a few seconds, the system allows us to drop the arrow on the image. Normally, in other applications that include whiteboard, there is either a button for this (for example, in some whiteboard applications, when holding down CTRL, the snapping feature of the line turns off and we can easily leave it wherever we want) or it allows it by itself. I couldn't find any easy way to do this in Lucidspark, and that's a vital feature for us. In addition, while pressing L to draw a line is sufficient in most whiteboards, in Lucidspark it is also necessary to make a choice for this, and I think this is something that slows down the work. Do you have a solution for these? Kind regards.

asked in Product Questions

Background color of a panel won't change

Hello, I am making a lucid chart and on the screen the background is transparent, but when i go to export it, the background changes to orange. Thanks!

asked in Product Questions

Change scroll wheel zoom behavious

When i use the scroll wheel only (no other key pressed) the document zooms in or out.I do not want it to zoom in our out, but move up or down as the scroll wheel behaves in all other documents.According to lucid chart doc, it says to use the control key and scroll wheel to zoom in and out and that works. I want this to be only way it zoom in and out.How do i change the lucid chart settings, so my scroll wheel only zooms in or out when the control key is also pressed, and if the control key is not pressed to move up or down on the document?

posted in Product Questions

background isn't removed

ai leave the background

asked in Product Questions

Conditional Formatting for Duplicates

Hello, Does anyone know how I could apply conditional formatting to always detect for duplicate blocks in Lucid? I can highlight things manually when I don’t have a lot of data, but I would like to automate this as far as possible!

asked in Product Questions

Sum of values in Org Chart

I am attempting to sum a field in my org chart data (“Total Paid FTE:”) whereby I would like the total FTE of the shapes downstream from a particular shape. I am using =SUM(DOWNSTREAMDEEP."Total Paid FTE"), which is working only on shapes with shapes reporting to them. Those shapes which have no ‘downstream’ are showing 0 as the result. Is there an IF function I can build in to show the FTE values of those shapes which terminate with no direct reports? In the example below, there are FTE in all of the org units showng 0 values.

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