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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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asked in Admin Questions

Format lines in the new Lucid

I’m trying to format a line in Lucid but the handlebars isn’t available on the vertical line 🤔How do I then align!?

asked in Product Questions

Color blocks missing on working board

Hi There! I am having some trouble when visualizing my document on the “working board” the color blocks are not coming through. However, when I export my document to PDF it looks good and the color blocks are there. Please, need some help. Thank you.Sandra

asked in Product Questions

Bug related to conditional formatting and swimlane location and swimlane order

I believe I have found a bug that I can replicate in multiple templates or documents.If conditional formatting is used to apply a shape style (e.g., change the background fill color) based on the swimlane name that shape is located in, and the swimlane order in the diagram is later changed, the conditional formatting follows the order of the swimlanes and not the swimlane name. The conditional formatting feature is great, but this is a deal killer for the way we intended to use conditional formatting.I’ve created a template that has all our department and external business partner names as a swimlane. Then used conditional formatting to have each shape dropped within that swimlane match the swimlane header color. All great until swimlanes are re-ordered or unneeded ones are deleted. If this apparent bug could be resolved, the conditional formatting feature would be a major timesaver for our intended use.

asked in Product Questions

Lucidchart documents display incorrectly in Chrome

When I open a new blank document I get a grey screen. I add shapes but I cannot see anything other than grey. When I then open the same document using Google Chrome on my PC (Win10) it works fine. I can see the shapes I added. Using Google Chrome on iMac (macOS Sierra) I see nothing but grey.    

asked in Product Questions

Set the Default Font Size as Auto

I'm working on a chart and I'd like to set font size to default to "auto" so I don't have to resize every piece of text I add automatically. I've tried using the "Set Default Style" option but that doesn't seem to be working. What can I do to avoid the tedium of manually setting each shape to "auto" font sizing. 

asked in Product Questions

Imported vector PDF (from Miro) automatically becomes a Lucidspark file instead of a Lucidchart file

Hi, I'm importing a few vector PDF files from Miro into Lucid (up to 95 kB each), and they automatically become Lucidspark files instead of Lucidchart. I have an individual subscription, so I have a limited amount of editable Lucidspark files available. How can I change the default type of imported files to Lucidchart instead of Lucidspark?

asked in Product Questions

Cannot activate "Replace Dataset" feature

I have a paid account but whenever I click on “Replace Dataset” button I’m prompted with this upon “Activate...” After the page refresh, I clicked on “Replace Dataset” and am prompted with the same popup again.

asked in Product Questions

Set default line width for Lucidchart diagram

I want a bold, fairly fat line between flowchart nodes, like this.To get that i selected the line and then used the line width dropdown at the top of the canvas, and set it ti 9px, and it worked great. But now for subsequent nodes, when i do that, my selection in pixels is essentially ignored. Here i show that i have the line between two nodes selected. The difference is that “Yes” is superimposed on the line (which is good, that is what i want). Now when i go up to the line width dropdown, i change the line width. The dropdown reads, 9px, say. When i click back to the canvas...the line has not changed, it is still thin like it used to be. How do i get this line to be thick, 9px, like the other one. Do i have to make sure the line has no text before i format it? Etc? Help me out! Thank you.

asked in Product Questions

Right-click and drag was being blocked by extension

Hi, I love using Lucid for creating diagrams but even though I set navigation mode to mouse, right click and drag doesn’t work for me for some reason. I’m using Google Chrome. I tried Edge but the result is the same. You guys have any idea about what could be the reason for that? Thanks.

asked in Product Questions

Create bullet point list in process shape

I want to create lists within the Process box. There is a feature under Text Options called Bullet & Lists but it makes the entire text blurb one bullet point. How can I make a list of points within one box? Additional to this hitting the Enter key which in word processing software would drop the following text to the next line takes me out of the Process Box altogether. Is multiple list points possible?

asked in Product Questions

Hierarchy org chart in Lucidchart for narrow diagram

HiI need to create an org chart within Lucid Charts using a Hybrid Model Layout instead of the standard layout (i.e. the people who report into a manager go down instead of across) as we want a narrower org chart. See below.Visio can do this - but I do not see that design option in Lucid. Can someone point me in the right direction if it’s there?

posted in Product Questions

How do I rotate text within a shape?

How does one rotate text within a shape? I've seen this asked before but as yet unable to find the response. Thanks.

asked in Product Questions

How can I recreate a shape with slanted lines as a background?

How can I format a org chart box to show have diagonal lines as a background?

asked in Product Questions

Do not crop is adding a border

I have previously created a series of documents that I need to export as PNGs. When trying to export recently the ‘do not crop’ option, which previously allowed exporting an image with correct A4 dimensions, now adds a border around the image.How can I export my image without the border? The custom crop option is not sufficiently precise.

asked in Product Questions

Problem: duplicate shapes often jump erratically when dropped onto canvas

Trying to duplicate a shape using the following actions in Windows or Chromebook:Move mouse to point to shape. Left click to select. While holding left mouse button, drag shape some distance, then press Alt key briefly to cause shape to be copied. Move mouse to desired location of duplicate shape. Release left mouse button.Problem: upon release of left mouse button, shape position will jump away from last displayed position.

asked in Product Questions

Excluir Raia Desapareceu

O Painel Contextual para edição de fluxogramas não abre as Opções Avançadas, impossibilitando excluir ou adicionar raias, bem como realizar outras edições nas atividades mapeadas. Como fazer para corrigir isso?

asked in Product Questions

Add space between objects in a Lucid Chart

Is there a keyboard-mouse key combination to add more white space between objects? I have a large chart of blocks, mostly text boxes with arrows and lines. I want to insert items in the middle of my chart but don’t have room. The clunky way to do it is to of course select all items to one side and then move them altogether. But I’m surprised if there isn’t a way to easily use your cursor to “drag” more white space in between objects. A lot of other graphical software programs have functionality like this.

asked in Product Questions

Switching logged in account

Is there any way to switch the logged in account that is being used? I have two accounts, one for work, one for personal use, and I can’t find anyway to not have lucid auto log me in to the work account, so I have to use a separate browser for each account.

asked in Product Questions

Dotted line doesn't show on PDF when printing a sub-process box

Hi there When I'm creating a chart sometimes I use the sub-process box which has a dotted line on it.  When I print to PDF the dotted line dissapears.  This is using a Chromebook (pixelbook go).  The rest of the features render as they do on screen.

asked in Product Questions

documents are all missing

HELP I logged in today and all my documents were gone. I also don’t have access to my team’s templates anymore, where did they go???

asked in Product Questions

Why can’t I use Lucid on my iPad anymore ?

HI guys, why is the iPad app now dysfunctional ?Thanks

asked in Product Questions

Replacing dataset from Google Sheets is not loading

Dataset replacement is hanging on “Importing your data” step

asked in Product Questions

log4j-1.2.12.jar gets installed in Confluence when upgrading Lucidchart plugin to version 1.27.1

I am running Confluence Data Center 7.19.21, and when I updated the Lucidchart plugin from version 1.27.0 to 1.27.1, the log4j-1.2.12.jar file showed up in Confluence’s plugin cache. This set off security alarms, since Log4j 1.x has been EOL since 2015: https://news.apache.org/foundation/entry/apache_logging_services_project_announcesWhy is Log4j version 1.2.12 found in Lucidchart 1.27.1, and can if it is deleted, will Lucidchart continue to work?

asked in Product Questions

displaying a count for the whole page of shapes that have a certain string in them

Im trying to count the number of times on a page that a certain string is there. All the shapes are not connected to each other, they are individual this is what i have tried so far but i don’t think its getting me any closer {{=count(FILTER(PAGE.DESCENDANTS, contains(@"Length", "50")))} I have a data field attached to the shapes with the name ‘Length’ from a google sheet.Im happy to either pull the string from there or from the actual displayed string

asked in Product Questions

Lucidspark: collapse a subtopic or child topic in mindmap diagram

Hi first of all - big thank for so incredible product. According this video tutorial https://www.youtube.com/watch?v=eMxlqMgskHw it was possible to collapse and expand subtopic or child topic before. But I can't find this functional now. Is it still possible?   Alex

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