Skip to main content

Learning Campus

+ Create a topic

Home
Community
Peer Support

Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6108 Topics

asked in Admin Questions

Transfer Ownership of Team Hub to a different user

I created a Licud Team Hub and would like to transfer ownership of the Team Hub to a different user that is already a member of the Team. Is there a way to do that

asked in Admin Questions

Viewing Flowcharts Without Color

Currently my canvas does not show shape colors - not sure why. It is very difficult to review the flow chart as I have to flip to PDF export to see how the colors are being shown. Can anyone provide support as to why the shape colors only show up in the PDF export and not in the canvas?

asked in Admin Questions

University rebrand and new email domain

Our University rebranded and our domain has changed from uncc.edu to charlotte.edu. My Lucid account was set up with uncc.edu. While I can login using SSO and/or Google sign-in with my new charlotte.edu address, I cannot access the documents that I created or were shared with me with the uncc.edu address. Since with uncc.edu we also used SSO, there is no way for me now to sign in with uncc.edu. Please advise.

jarettisrdsystemscom

asked in Product Questions

Line relationship formatting (interactive)

I am creating an org chart for my company. My company has 50+ employees -matrix structure- but I want lines indicating (solid lines - Direct Reports & Dotted lines - Functional Relationship). These lines are already linked to each and every person that needs them, but the whole thing is a mess. There are over 150 lines and it is impossible to track who reports to who and who works with who. I have different layers already but do not want to have 50+ different layers for each employee while hiding the other employees. I am wondering, is there a setting or function that I can work with that- (assuming the layer with All Lines is hidden), that will highlight the lines correlated to the employee profile that the user is clicking on? Some issues that I have run into are : too many lines with too much overlap - they cross in front of profiles and if they are ‘sent to back’ users will lose track of them, Tried grouping the lines which kind of turns it into line highways -where since the l

asked in Product Questions

Plus sign to add new item within Smart Container doesn't work

In this guide https://help.lucid.co/hc/en-us/articles/14690463943572-Visualize-data-with-Smart-Containers In the section “Manually add containers and shape tiles” This doesn’t work for me. When I try and click the plus sign, it selects the square of the smart container ‘lane’ and doesn’t add a new item. I can go under the container view, under ‘list view’, and add new entries here but this is pretty cumbersome. Suggestions?

Olivia QLucidite

posted in Product Questions

Map and optimize your value streams with Lucid 📈📍

Lucidchart is a fantastic resource for value stream mapping but value stream management—that is not only mapping but also optimizing value streams—is an ongoing process that requires measuring learning adapting and repeating the process. Lucidspark’s flexibility makes it easier to collaboratively brainstorm improvements capture feedback and share learnings so the business will continually grow more efficiently.  By documenting not only your value stream maps in Lucidchart—but also your ideas findings and adaptations in Lucidspark—you create a clear record in Lucid for new team members and stakeholders to understand how the value streams have evolved over time to reach their current state. Centralizing and sharing this information leads to continuous alignment and improvement.  How to use Lucidchart and Lucidspark to manage value streams:  Bring in both leaders and practitioners across the organization to brainstorm what main value streams exist within your organizatio

asked in Product Questions

Value Stream Mapping

Value Stream Mapping

asked in Product Questions

Swimlanes in Lucidspark

Hi all!I’m sure there is an easy answer for this, but I’ve been on the hunt and just can't find it.I’d like to create swimlanes directly in Lucidspark. I’ve been able to create the swimlanes in LucidCHART, and copy/paste them into Spark, but is there a way to natively create them in Spark? I’ve looked and looked in help and all thru the Googles, but just can’t see a solution...though it’s probably staring me right in the face. The closest I’ve been able to come is to create a Dynamic Table, but that’s not exactly what I’m looking for.TIA!

Shanna HLucid support team

published in Admin Questions

Introducing the Enterprise Shield add-on 🛡️New feature

We’re excited to announce that Lucid has launched an Enterprise Shield add-on. This add-on offers an enhanced layer of fortified security and control to an account on Lucid’s already highly secure platform by enabling admins on your Enterprise account to streamline processes for safeguarding sensitive data and elevate compliance controls with robust content lifecycle management capabilities. If you are interested in purchasing the Enterprise Shield add-on, please contact sales.To learn more about the features included to help you protect your account’s sensitive data, control content access, and manage your content lifecycle, check out the Enterprise Shield add-on overview help center article. For specific information on the Enterprise Shield APIs, refer to the Developer Docs page and add any questions to this Enterprise Shield APIs community post thread.

Shanna HLucid support team

posted in Admin Questions

Content inspection sensitivity labels and infotypes

The table below shows a breakdown of the sensitivity labels that are included in content inspection via the Lucid admin panel. Keep in mind this feature is only available to Enterprise accounts with the Enterprise Shield add-on. If you’re interested in learning more, check out our Enterprise Shield add-on article. Sensitivity labels Infotype Personally identifiable information (PII) Data that can be used to identify or locate an individual, such as name, address, social security number, or biometric records. Age Country demographic Date of birth Email address Ethnic group Gender Location Location coordinates Passport Person name (full name, which includes first names, middle names or initials, and last names) Phone number Street address Vehicle identification number Mexico passport Taiwan pass

asked in Product Questions

Apple Pencil text input iOS

With the latest 4.0.1 update to the iOS app, I am no longer able to use the Apple Pencil to input text due to the lack of recognized text field. The other changes to better mirror web did improve a number of other issues, but without input the app is much less useful. Thank you.

Ashley CLucid support team

published in Product Questions

Keep up with Lucid product release notesProduct Update

Release notes, change log, product updates—whatever you call them, keep up with Lucid feature and functionality updates by visiting the pages linked below. These pages are reviewed and updated every month.Lucidchart release notes Lucidspark release notes Lucidscale release notes Lucid admin panel release notes (updated quarterly)Pro tip: Bookmark these pages for easier access!If there’s anything you want to see in Lucid’s suite of products, let our Developers know in the Product Feedback Community space.

asked in Product Questions

The comment icon is appearing in our flows but there is no comment attached and I can’t click on the comment. It seems like a glitch from when we’ve previously moved the comments or something.

asked in Product Questions

Reference data from another page in same Lucidchart document

I have a single Lucidchart document with multiple pages. In page 2 I’ve created some page data fields. I would like to reference the page 2 data fields within shape data or page data from page 1.All documents seem to indicate data linking, but there is no option to link to a page in the same doc, only options for external sources of data.How can I reference another page’s data within a formula?

asked in Product Questions

Clean up output - match size of objects and organize

Looking for some tips or guidance on the most efficient way to ‘clean up’ output. Sometimes I have trouble cleaning up post its especially when moving them into the visual activity spaces. When I click ‘quick clean up’ most time it’ll position the post it’s in a vertical set up instead of condensed/box which then adds a step of me taking the post its to line them up properly. The other issue I see often is when people change the sizes of the post its. Even if I highlight all the post its and click ‘match size’ it changes all the post its to the size of the biggest post it (instead of normal size) which I’ve worked around by highlighting all the post its and making them small, add a new post it, then highlight all again and click match size. Just looking to see what other people are doing and if there’s something I can do better.

asked in Product Questions

Deleting a blank row in a table

I’m trying to delete a blank row in a table right now. (Well, 2, actually) It’s basically a punch list of small things that need to be audited. And I’m changing the fill color as they’re completed to make the status clear.But then, two of the things had to be deleted from the middle of the table. I’d like to be able to delete those two rows. There’s no way to select a single cell or row, unless there are contents in the cell. And then it only deletes the contents, I’m still left with a blank row in the table. If I try selecting the cell, and deleting, it deletes the table. Decreasing the number of rows in the table layout field simply starts by deleting the last row… and all of its data. So that’s not a viable option. I tried to select multiple rows, like I would in excel, and copy- paste that way. Instead, it dumped all of that copied data into a single cell. So, I’m stuck having to migrate data with copy/ paste, one cell at a time… and then, going back and changing colors on all of t

asked in Product Questions

Lucidchart Expand tool

I was on the webinar last week and saw the new Expand feature which looks awesome. I’m having trouble trying to execute it. The release notes say to select the hot keys and X however this doesn’t work for me. I’ve read everything online and took notes during the call but I’m doing something wrong. I’m on a Mac if that helps. Thanks!

asked in Product Questions

Delete row from table in Lucidchart

Hi   I've added a table using the shapes now I need to delete one of the rows.   How do I do this?  

asked in Product Questions

Export/Impact Process Map from Data/CSV

Hi,Tried the Process Maps CSV data export/import functionality.using the sample file provided by LucidChart1. Export sample LucidChart Process Map CSV file (which is a sales process)2. File > Import > Data > Process Diagram > Import your data, pointing to the sample CSV File previously downloadedIt correctly generated the swimlane diagram based on the sample CSV shape data file : What would be very useful though, is to be able to continue using LucidChart to edit this diagram, and subsequently re-exporting it as a CSV file, which can subsequently be stored in a metadata document or relational database, and in the future re-imported into LucidChart.Thus performing an whole end to end loop in terms of export/import mechanism, whilst retaining the editing ability in LucidChart.ProblemProbably because this is an experimental feature, but when i try and export the above imported diagram, as a CSV data file, and then try and re-importing it, this breaks and does not work.there

asked in Product Questions

Lost arrow and test tool in shapes panel

I accidentally closed out the arrow and text T as an option on my left side shapes panel. How do I get it back?I am looking for this basic black line arrow: This is the shapes panel I currently see: This is the panel I lost that I am trying to put back:

asked in Product Questions

Lucidchart not rendering shapes correctly

The diagrams and shapes not rendering correctly.

Amelia WLucid support team

posted in Product Questions

Your account has been disabled by your account admin or via a SCIM provider ⚠️

If you are having trouble logging in to your Lucid account, and you are receiving this error message, this indicates that you were deactivated from your organization’s Lucid account. We recommend reaching out to your IT team, as they may have more information on why you were deactivated or be able to assist you with reactivating your account. If you or your Admin have any questions, feel free to post your questing in the thread below:

asked in Admin Questions

Jira Cards Not Inserting Into LucidSpark Timeline

I’ve been working on managing timelines for Jira-managed projects with LucidSpark using the timeline feature. However, when the LucidSpark integration imports Jira issues, those Jira issue cards do not insert into the timeline in a similar way that manually created cards do. This prevents issues such as resizing the timeline, organizing current items and spacing. I’ve tried multiple browsers, creating new LucidSpark boards and clearing the cache, however, the issue persists. Is there a possible fix for this? Without this working, we can not manage timelines in LucidChard in a scalable way. Manual card showing connection:Jira card not showing connection:

asked in Product Questions

UML Persistence with error

I was editing a UML diagram created from a template. The “build” was failing for an unknown reason (“expected ‘end’ or similar” -- but both loops had “end”). When I clicked out of the UML to check a different diagram, ALL of my edits were lost.

asked in Admin Questions

Error Code: CE013 - Embedding Lucid document into Canvas

Our institution uses Canvas LMS. I’m trying to use Canvas’s function of embedding a lucid document into a “page” and when I try to connect to my Lucid account to access said document, I get this error message: Could not verify the integrity of the OAuth request. Please try again or contact Lucid support if this error persists. (Error Code: CE013)

1
...
27
28
29
30
31
32
33
...
245

Page 30 / 245

Have a billing question about a charge, invoice, or subscription? Find help here.

Powered by Gainsight

Lucid Software Inc. Supplemental Community Terms

Create an account in the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.

Login with SSO

Log in with Lucid

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.

Login with SSO

Log in with Lucid

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Get Started

Contact Sales
Get Support

Products

Lucidspark
Lucidchart
Lucidscale

Solutions

Digital transformation
Cloud migration
New product development
View more

Resources

Customers
Partners
Affiliates
Developers
Security
Help center
Community
Learning Campus

Company

About Us
Mission
Leadership
Newsroom
Careers

Privacy Legal Cookie privacy choices Cookie policy

© 2024 Lucid Software Inc.