I can see in preview that my chart in Blank Board. But when I open it, it’s blank and my data seems to be gone. How can I recover it ?
Solved
Lucid document content is gone
+1Best answer by alison cheney
Hi
I’m sorry to hear your board isn't displaying correctly. To help me figure out exactly what’s happening and help you get that data back, could you clarify a few details?
- Is this happening on all your boards, or only this specific one?
- When you open the board, do you see the sidebar and menus but no data, or is the entire screen completely empty/white?
- If there are other people shared on this board, are they able to see the data, or is it blank for them too?
- If you open the board in an incognito browser window, does the data show up there?
These details will help me narrow down whether this is a display setting or something deeper. Thank you for your patience!
+3Hi
I’m sorry to hear your board isn't displaying correctly. To help me figure out exactly what’s happening and help you get that data back, could you clarify a few details?
- Is this happening on all your boards, or only this specific one?
- When you open the board, do you see the sidebar and menus but no data, or is the entire screen completely empty/white?
- If there are other people shared on this board, are they able to see the data, or is it blank for them too?
- If you open the board in an incognito browser window, does the data show up there?
These details will help me narrow down whether this is a display setting or something deeper. Thank you for your patience!
+3Thanks for providing that information,
Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. For more information on generating a Support PIN, check out this Help Center article.
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