Hey everyone — I built my org chart using the Org Chart template, and I’m running into some annoying limitations.
I’m trying to split one manager’s reports into two clear teams (like “Team 1” and “Team 2”), but Lucid won’t let me do what I need:
• I want to move tiles around freely without them snapping back or auto-aligning under the tile above.
• I want to group team members together so I can treat them as a unit, or put a visual container around them — but the “Group” option is greyed out.
• There’s no option to “Convert to Standard Shapes” or “Detach from Org Chart” in the right-click menu or side panel, so I can’t break out of Org Chart mode.
• “Revert Override” didn’t do anything either.
I’m basically just trying to break one manager’s hierarchy into multiple visual teams without Lucid constantly trying to force it back into one clean tree. But right now, I can’t move or group anything the way I want.
Anyone know how to fix this or work around it? Appreciate any help!
Best answer by Ambar D
Hi @Bert, thanks for adding to this thread!
Sorry for any confusion here. With grid and guide snapping settings, you can force objects to adhere to specific lines when you move objects around the canvas. Details on that can be found in here in this section of the Help Center article Adjust document and board settings.
However, adjusting these settings will not change the behavior you mentioned seeing in org charts. Org chart employee shapes don’t behave the same as standard shapes in Lucid. Org charts are a unique shape type that have an auto-layout functionality, so the org chart shapes can’t be freely moved around the canvas, and they indeed will auto-snap back to their location as you’ve discovered.
If you’d like to learn more about the options that are available to customize the layout and look of your org chart, I recommend these resources:
Org chart customization section of the Help Center article, Org charts: A guide from start to finish
Our Lucid template gallery may have a few org chart template options that don’t use this specific data-backed org chart shape library with the auto-layout functionality built in. One example is this Simple org chart template, which provides an example of how you can create an org chart in Lucid using the standard shapes.
Let me know if you have any further questions here!
Thanks for sharing the details — I completely understand how frustrating it can be when you're trying to customize your org chart beyond the default structure.
Lucidchart's Org Chart shape library is designed with built-in hierarchy logic, so it automatically snaps shapes into a clean tree layout. That works well for standard org charts, but further customizations may be required, based on your desired layout.
If the Group option is greyed out, it’s likely because the shapes are still linked to the Org Chart structure. Try using containers or groups to resolve this. Here’s how:
Copy the tiles you want to group and paste them outside the chart.
Now, select all the pasted shapes and use “Arrange > Group” to lock them together.
You can also draw a container shape (like a rectangle or swimlane) around the group to visually separate teams (e.g., Team 1, Team 2).
To turn Off Auto-Snapping and Alignment, you can disable Snap to Grid / Alignment Guides - here’s how to do this:
Click anywhere on the canvas (not on a shape).
Go to the View menu in the top toolbar.
Uncheck the following options (see screenshot below):
I also want to move tiles around freely without them snapping back or auto-aligning under the tile above in an ORG CHART.
I followed the provided instructions to turn Off Auto-Snapping and Alignment disable Snap to Grid / Alignment Guides on an Org Chart
Click anywhere on the canvas (not on a shape).
Go to the View menu in the top toolbar.
Uncheck the following options (see screenshot below):
✅ Snap to Grid
✅ Snap to Guides
I noticed that they both were NOT selected when attempting to Uncheck them (they were already Unchecked). I still cannot move the boxes around freely as they still snap back / auto align.
I cannot move them where I want. For example, I want to move the highlighted box slightly lower than the 2 next to it. But it always snaps back into its original spot.
Sorry for any confusion here. With grid and guide snapping settings, you can force objects to adhere to specific lines when you move objects around the canvas. Details on that can be found in here in this section of the Help Center article Adjust document and board settings.
However, adjusting these settings will not change the behavior you mentioned seeing in org charts. Org chart employee shapes don’t behave the same as standard shapes in Lucid. Org charts are a unique shape type that have an auto-layout functionality, so the org chart shapes can’t be freely moved around the canvas, and they indeed will auto-snap back to their location as you’ve discovered.
If you’d like to learn more about the options that are available to customize the layout and look of your org chart, I recommend these resources:
Org chart customization section of the Help Center article, Org charts: A guide from start to finish
Our Lucid template gallery may have a few org chart template options that don’t use this specific data-backed org chart shape library with the auto-layout functionality built in. One example is this Simple org chart template, which provides an example of how you can create an org chart in Lucid using the standard shapes.
Let me know if you have any further questions here!
@Bert happy to help! Please don't hesitate to let me know if there is anything else I can do for you.
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