Peer Support

 I need a size E page and no matter what I do the page settings default to 12.5w x 12.5h.  How do I fix this?

Hi - I received an notification that I was granted access to the "Lucid Enterprise Account" and asked to complete my registration which I did. But when I access the site it doesn't recognise I've been added and keeps asking me to request a license. Can you please have a look what the issue is? Thanks. 

Where can I find LEML templates for LucidChart? thanks Prof Dunn  

Hi there   I created an activity diagram and wanted to move from two (or more) different actions to the same next step.   Here is an example:   The lines are not aligned in the same height and I need to "play" with it a lot until it's aligned.  Is there any way I can do it automatically?

Hi I have a client who wants the charts to be in editable doc/docx format. I have tried multiple standalone pdf-doc converters as well as built-in one by Adobe and Microsoft - none of them produced reasonable results (picture is converted as text and vice versa). Does this functionality exists in Lucidcharts such as integration or similar? And if it doesn't do you have plans to add it as many people including ourselves would benefit from it. Thanks you

I need to audit our Lucid licenses and we have over 500 users in my list. I have to build a CSV or Excel file to submit to my supervisor with all the users names emails and whether or not they actually have a license... which is already all recorded in Lucidchart. I need this done ASAP and would much rather export rather that manually recreate this entire list in Excel. How do I export this list?!

I have chosen a vertical layout of an organizational chart but when I added an additional layer for supervisory roles the layout for that particular department/role converted to a horizontal layout. The rest of the chart (8 departments/roles) are still vertical. Is there an ability to override this automatic change in order to have the entire chart in the vertical layout?

Greetings! I'm trying to get information about individual objects such as size position or volume. For instance I want to verify (or set) the exact size of shape on my floor plan. In most advanced drawing packages there is functionality in either the status bar or in the context menu. But I can't find anything in Lucid.   Help...   PS - desired function: select an object or group. Have length/size/volume/position info display on the status bar. Right click on an object have 'Information' show as the bottom menu item click it to display a detailed Info box. Advanced - make the detailed info editable.   Thanks in advance!

The word "null" appears after my name in chats comments etc...see below.  Thoughts?  

I have some text in a process box that I am trying to link it to an existing pdf-is this possible?

I am using a built-in Org Chart layout style where the shape contains an image. Is there a way to customize the size and/or position of the image within the shape? 

This way if I change the shape (or its contents) in one place it can be automatically changed everywhere else in all flowcharts (basically making it an object).

Does anyone know if when building an org chart you able to see or report the exact headcount number in the chart?   Thanks Tom

I have files in both .dxf and .dwg format.  How do I import these files into LucidChart? Or is this not possible?

A while back I made two sequence diagrams each with markup. Today when I tried to view the markup for those diagrams all I saw was Lucidchart's default Bob -> Alice markup. My custom markup was gone. I did not modify the diagrams after they were originally built using my markup. Is there any way to get my markup back?

When i download a visio file that I've been working it doesnt show the bookmark icon when viewing it in a browser. The current role I am at I need to include the bookmarks for all files once I'm finished with them. 

Is there any way to count the number of shapes in a diagram? Similar to the 'complexity' for free accounts but more detail on how many of each shapes is used in a diagram?

I can store my Lucid Chart document in our Google Team Drive but can't seem to work out how to import it into a Google Doc. When I import into the Google Doc I only see charts that I have stored under my user account. Is this at all possible?    

Does LucidChart support Google Apps Scripts to allow custom menus panels etc? Here's a link for details... https://developers.google.com/apps-script/ Thanks Troy

Hi there I would like to create a custom 'end point' to lines as they connect to boxes (or what lucid chart seems to be calling 'entity relationships'). As far as I can tell it is possible to create a custom end-point (what I need is a small 'T') but the only way to create one is by importing it from Microsoft Visio or another similar kind of software. But I don't have similar software; indeed the whole point of my getting the pro account of Lucid Chart was to avoid getting Microsoft Visio or something expensive like that. So I'm curious if someone could help me out with this. Is there another way to create a custom end-point? Thanks Clay

Among my biggest irritation with LucidChart (on Mac) is that it uses Shift+Cmd+D for duplicating an object instead of Cmd+D like virtually every other app. Therefore if I'm using LucidChart and Figma side by side I have to continually switch my mindset and that's cognitively exhausting. Can you guys at least make the keyboard shortcut customizable by users? Thanks.

Hello there I just created a comprehensive Mind Map with Lucidchart. At certain stages within this Mind Map I would like to attach for example an email or document. How can this be done? Thanks Cheers Andreas

I need to add three divisions under a single manager.  How do I do that?

Ich habe Copy & Paste probiert damit werden nur die Formen aber nicht die Daten übertragen. Gibt es andere Möglichkeiten?

As others have previously posted the toolbar indicates the document is saving but nothing is happening. I can open another Lucidchart document in another tab make changes and it saves properly but the document I have been working on for many hours now appears to be hung up. Please help.