I have a file I created and own however I cannot seem to edit it

Forum|Forum|6 years ago
June 9, 2020
3 replies
45 views

Hi

I have created an account yesterday and created a document right now I can share with the document with other people and they can edit it but some reason I cannot edit my own document.

Could you please help

Thanks

Clara H

Lucidite

Hi Baris

Thanks for posting on the community! If you are unable to edit on an Enterprise account you may be a view-only user. To learn more about this take a look at the Enterprise Licensing article found in our Help Center. Please reach out to your internal IT team or account owner to change your licensing.

If you have any other questions please fill out this form. Hope this helps!

Baris GAuthor

I am not sure if you have read my question correctly.

I created the document shared with others they can edit it but I cannot. Up until this morning it was fine since 4 PM UK time I cannot edit the file some reason. I can share it with others remove users from the file but cannot edit the file at all

Clara H

Lucidite

Hi Baris

I have created a ticket for you and we are working to troubleshoot your issue.

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