Peer support

Please help me retrieve my previous files. I have a meeting tomorrow and new to retrieve my files. 

Hi  I'm having the hardest time resolving this line skipping when I am placing text in a shape. Please help!

Is there a way to create an array of a shape from a single selection without copying and pasting several times? ThanksJeff Humphry

Is there a way to take a portion of an expansive chart and put it on a slide? Or can you only put different pages on slides. I have a perpetual canvas and only need a portion of it to go to the spreadsheet. How can I do that?

I am looking to build a mindmap that looks like this: If I arrange the mindmap to look like that then add another element I get this:   This is a small example. At scale I get something unusable that looks like this. Please help!

Hello! Our Jira Cloud - Lucidchart integration is not working properly. I have visited the integration settings and ensured everything is connected up. I get the message that everything is ready to go. However when I open a Jira issue I receive an error message. See attached. I contacted Atlassian about this but they said it appears to be a Lucidchart issue.

recuperar mi cuenta

I want to flip an org chart I've already created. I see that inverted org chart templates are available but don't see a way to invert something I've already created without starting from scratch. Any help is greatly appreciated!

Dear all I'm using Lucidchart  and actually is the best but I got an issue Lucidchart  not supported more than 60 object  what the way to solve that in this case. Thanks in advance for any answer or recommendation 

When you add a 'Home' shape to a new document there is a window that opens with it that allows you to create a whole sitemap based on tabbed bullet points. Its quite a good little widget however I cannot for the life of me figure out how to re-open the thing once you close it. Some of the shapes have been added as 'future pages' with dotted lines instead of normal pages and I want to change that fact but for some reason right-clicking and selecting 'Change shape' does not have a plain page as an option. If I could just re-open that creator I might be able to figure out why three out of a dozen shapes got set as 'future' instead of normal. I've even gone into a new document and it seems that once you've closed the site map creator you cannot get another one. Even if you delete the 'home' shape and re-add it the creator widget will not re-open. I kind of wonder if this is a bug? Only one usage of site-creator allowed per document? Is there a menu item or key comma

I see references in several places to "smart lines" and how they will move the point where a line comes out of its source as the target object is moved around. I'm working in mind maps and I can't get that to work. Is that feature only limited to certain diagram types? It would be super useful in mind maps.

I am new to Lucidchart. When I drag and drop a shape from the shape library how do I modify or delete the shape description that comes with it. For example when drag and drop a shape for a cone roof tank it comes with a description "cone roof tank" . How do I edit that description to read "API Bolted Tank" and position it at the top of the shape instead of bottom of the shape. Thanks. Rolando

like sheets i can freeze anywhere as i want when i need to draw up and down to see 10 models. and that's very convenient and efficient.

If the line of a decision shape is too far away the words "yes" or "no" are positioned in the middle of the line making it difficult to quickly understand which output goes for yes or no.Is there any way to force the words yes or no to be together with the decision shape not in the middle of the line distance?

I am over my storage limit. I am paying for the account but cant save the diagrams. I need to be able to delete the big diagrams. How can i see the big diagrams ?  

I can't find a way to import images into smart containers easily like data. Anyone knows about that?

Hello! I am a pretty new user to lucidchart and haven’t learned all features. For now I am structuring my projects in a mind map and want to do the same structure in a prioritization matrix. Both displayed with sticky note graphics. I think i would be a neat feature to structure these nodes/sticky notes in mind map mode and get an automatic link or copy in the prioritization matrix.  Is this possible and how do i make it happen using lucidchart?   best regards  

Hello I'm attempting to draw an ERD following Bachman notation style (info on that page towards the middle: https://www.databasestar.com/entity-relationship-diagram) where there is text / the label replacing the center part of the line. Is there a way to easily accomplish that in LucidChart? Thanks! Pat

Hi. I created two charts last May 2020. And now they are lost after logging in 3 months later. I was charged in my PayPal this July. Why have I lost them? It's as if it's a new account. This is frustrating.   Jae

Hi   My company has a corporate license. I've created several documents with Lucidchart for a project and I'm inviting our customer to collaborate to it. However it seems they are unable to participate as they have no licence and the documents are beyond the 60 elements limit.Is this normal ?

In regards to conditional formatting (particularly as it relates to location) is there a way to apply conditional formatting to an entire document? I have one document that breaks down our organizational chart by manager. Because of our departments size this document has 13  "sheets" within it. I understand how conditional formatting functions on a sheet to sheet basis but is there a way to apply conditional rules to ALL sheets within a given document without having to recreate the 6/7 rules on each of the sheets individually? 

I know I can use shaded header icon to shade a table header in grey but I like to shade headers in different colors. Is there a way to do that?

Is there a way to select multiple rows in an ERD table for editing e.g. move up or down delete copy and paste to another table etc.?

Please activate the free paid access to the login associated with mail (email redacted for privacy and security) 　 Or give a link to activation.  

When selecting an account (admin) to de-licence Lucidchart and free up a licence for an actual user the option to remove the licence is greyed out. Any ideas?