Peer support

Other than Leanix which appears to be positioned for enterprise are there any other integrations or connectors with scalable information architecture solutions? 

Hi  I would like to share documents with others so they can comment. But as it turns out I have several clients who do not want to sign up for a free account (due to company policies e.g.). Is there a way to share and collaborate without the other party having to sign up for a free account? Thanks!

How does a Lucidchart link get shared to a Slack user through the Lucidchart interface?  Does it open a channel or is it sent as a direct message?  Will I see that message somewhere in Slack?  Where?

No puedo cancelar mi suscripción no me aparece la opción porfavor ayuda

Hello! I have an account with my school email and I can log in using my phone but I can't with my computer. Please help me with this issue.

Hello I am trying to publish my diagram so people that don't have a lucid chart license can view it but I am not able to see the "Publish" option (see below). Can someone help me or explain why is this happening?   Thank you!

Quiero cancelar mi periodo de prueba pero el programa no me da la opción de cancelar la suscripción he seguido los pasos que proporciona el servicio de ayuda y aun así no me lo permite. 

We have recently migrated confluence data (xml backup) to a new Confluence instance (different domain name) and noticed that the links within lucid chart diagrams were broken. My understanding is Lucid chart diagrams store links in the form of references to confluence page ids rather than the url. Is there any better way to migrate lucid charts from one confluence instance to another so that the hyperlinks in the diagrams stay intact? We are using onprem version of lucid chart (1.16.14) and confluence version is 6.8 Regards   

I am trying to print a readable version of the org chart I have created but I am unable to do so. I can get it to print in tabloid size but it is not readable. before I can purchase I need to be sure I am able to print. Thank you for any assistance you can provide!

On a Mac running both Chrome and Safari when dragging a png or jpg on to a Lucid Chart Diagram the Chrome browser adds it to the diagram.  On the Safari browser it clears the browser window and I have to reload the whole diagram.  

I created a Lucid account using an email alias (*****@chargeback.com). When I tried to connect to Google Drive it didn't work so I went and installed the Lucidchart app within google drive and how I have a second Lucid account with my Google Apps email address (*****.*****@chargeback.com). Can you fix things so that I have one single Lucid account that's linked to my Google Apps account? Either of those email addresses will be fine.

Hi I need to change or add an Org Chart Data field that says "Team".  Can you assist with how to do this as it won't let me edit any of the pre-determined fields or add any.   Thanks Lynda    

Is it possible to use conditional formatting to compare two ROWS of data? I want it to compare my email open rate from the previous month to the current month. They'd use the same column of data but I want it to look at two different rows. Help! Thanks Brooke

I'm making a floor plan for locations of PC and networking equipment. The layout is not to scale so I don't care about the measurements. How can I remove the measurements from the walls that were created?

Have tried following the posts I am using a MAC when I right click on a wall all it does is highlight the measurements no options appear?  

Hello! I notice I'm unable to edit the layout of an org chart if the left 'Shapes' bar is displayed. How would I close this out to modify the layout? Thanks in advance.

So I'm watching this video: https://www.youtube.com/watch?v=St95m84Rs5g. And my dashboard/home base doesn't look nearly as sleek as his. Why is that? And the logo for LucidChart is different on his screen than on mine.

I used to be able to upload images to employee cards within the org chart but it appears the layout is now different and I no longer see where this ability is located.  Anyone having the same issue and found a solution?

Hi I am currently logging in through google but want to switch username and email and connect via Office 365. There does not appear to be an option for this. Thanks for any help. Peter

Hi All I have created an org chart using the org chart template (which is great) However it is showing all direct reports as the same 'level' and I can't seem to work out how to visualise some reports as more senior than others. Ideally I would have 3 reports showing as senior and then 2 below representing junior roles. I assumed I'd be able to drag people boxes further down than others on the grid but that doesn't seem to be possible. Any ideas? Thanks H

Hello.   I imported a file to use for one of your template org charts.   1) the supervisor's name does not appear at the top. My chart only list the individuals. How can the supervisor appear with their direct reports.  2) I have a few departments with a lot of employees all showing up in one row. How can they be place in multiple rows.

Hey there I've been using Websquence diagram for a long time (https://www.websequencediagrams.com/). This tools is really easy to create and most of all maintain sequence diagrams through a special and simple language. Exemple : title My diagram Alice->Bob: Authentication Requestnote right of Bob: Bob thinks about itBob->Alice: Authentication Response I wanted to know if Lucid had ideas about integrating this kind of feature so we can get the best from the wonderful rendering of Lucid and the powerful language of websequence diagrams. Cheers Etienne

Previously when using a rounded arrow it would automatically display a "handle" at both the start and endpoints of the arrow allowing for modification of the arrow track while maintaining a smooth consistent curve. Now the handles do not appear automatically. I have to drag on the center point of the arrow to get the handles to appear. The problem is that this creates three handles the two at the endpoints and one in the middle. This makes modifying the arrow while maintaining a smooth consistent curve by using the endpoint handles very very difficult and the result looks awkward and hand-drawn. How can I have only two handles on my rounded arrows as previously? Many thanks in advance for any assistance.

Can I re-colour an Icon or Imported SVG?If not can we add that to the feature requests!

Seems like this functionality is only available on the web unless I am missing something?