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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5797 Topics
Pierre D
Pierre D
posted in Product Questions
Admin pages for Google Apps JIRA SAML and Confluence

Can someone walk me through Admin pages for Google Apps JIRA SAML and Confluence

1
A
8 years ago
Pedro M101
Pedro M101
asked in Product Questions
How do I add a new page tab in Lucidchart?

I'm struggling trying to figure out how I can add a new page. Any ideas?

1
A
8 years ago
Pierre D
Pierre D
asked in Product Questions
How do I add notes to shapes in Lucidchart?

How do I add notes to shapes?

1
A
8 years ago
Pedro M101
Pedro M101
posted in Product Questions
How do I connect Lucidchart to Google Drive?

I'm trying to connect Lucidchart to Google Drive. How do I do this?

1
A
8 years ago
Pedro M101
Pedro M101
asked in Product Questions
How do I move an entire chart without disrupting the shapes?

When I try to move my entire chart in Lucidchart sometimes my shapes are altered or the format changes. Could I get some assistance please?

1
A
8 years ago
Pam
Pam
posted in Product Questions
Confluence OnPrem: Exceeds max allowed packet size for SQL

Confluence OnPrem: Exceeds max allowed packet size for SQL. How do I fix this?

1
A
8 years ago
Pedro M101
Pedro M101
posted in Product Questions
How can I unlink and relink Jive and Lucidchart?

Hi there! Does anyone know how I can unlink and relink Jive and Lucidchart? Thanks!   - Pedro

1
A
8 years ago
Francine
Francine
asked in Product Questions
Rename swimlane in Lucidchart

I would like to use one of lucid charts examples and rename the information in it (eg rename the lane header).  I'm brand new to this so maybe its obvious and I can't find it.  This would be very helpful.

2
Monika G
8 years ago
Eric C101
Eric C101
asked in Product Questions
Draw a line without an arrow endpoint in Lucidchart

how do you draw a simple line (without an arrow)?   

1
A
8 years ago
David S107
David S107
asked in Product Questions
How to turn off auto cleanup of layout in Lucidchart?

I am trying to build a site map of sorts. Every time I add a page and link it to another page everything moves around. Is there any way to turn this feature off?

1
A
8 years ago
Eugene C
Eugene C
asked in Product Questions
How to restore a deleted Lucidchart document

I have a user that accidentally deleted a document is there a way to get it back?

1
Monika G
8 years ago
Rob K
Rob K
posted in Product Questions
How do I print a shared document?

We purchased a plan from LucidChart so that we can shared documents and we can; but there does not to be any way to print a shared document or save it to PDF.  Is there some way to do it?

3
Ryan N102
8 years ago
Weichao C
Weichao C
asked in Product Questions
Using Greek alphabet, adding layers, and removing line jumps in Lucidchart

I have three questions while drawing maps to illustrate  human metabolism  1) How can we include Greek alphabet letters in our drawing 2)How many layers can we have maximum? 3) We want to draw an arrow that has two lines crossing the arrow (see attachment). We tried to use two lines but at the place where the lines intersect with the arrow the line is no longer straight. That's not what we want. We also try using equation marks but the background of the equation is not transparent. it blocks part of the arrow.  Not sure how to proceed   Thanks! Screen Shot 2015-04-15 at 4.04.20 PM.png

1
A
9 years ago
hugo
hugo
asked in Product Questions
Where can I find a list of available keyboard shortcuts?

Does such a list exist? More specifically I was wondering if there was a shortcut to go from one selected box to selecting the one next to it? And while we're at it is there a way to select the text inside a box without having to use the mouse double-click?

1
Monika G
9 years ago
Agustine M
Agustine M
asked in Product Questions
How can I rotate a window in Lucidchart?

How can I rotate a window?

1
A
9 years ago
David M102
David M102
asked in Product Questions
Lucidchart double arrow (two way arrow)

Would be nice to have an arrow option in Lucidchart for process flows so you could create a bidirectional line with both a head and tail arrow.

3
Thom H
10 years ago
Bill E101
Bill E101
asked in Product Questions
How can I change the shape of an object in Lucidchart?

I added a shape and typed in some text.  I would like to change the shape to something different but retain the text.  Is that possible?

1
Monika G
10 years ago
AJ Coon
AJ Coon
asked in Product Questions
Disable Line Jumps

I am using the online version and I cannot find where to disable line jumps. I have multiple intersecting lines and I need them to not have jumps. Can someone please point me to where I can disable this?

4
Blake R102
10 years ago
Robert101
Robert101
asked in Product Questions
Border around image in Lucid

I would like to be able to place a border around an image. Not a border placed floating around it (like a container) but one that is stuck to the image. Images look better this way.

3
Dave G
11 years ago
Prashant Chamarty
Prashant Chamarty
asked in Product Questions
Can I view revision history and restore previous document in Lucidchart?

Can someone please provide details regarding the same.

1
A
12 years ago
Piotr Dobrogost
Piotr Dobrogost
asked in Product Questions
Lock/unlock aspect ratio while resizing shapes in Lucidchart

It seems like there's no way to lock aspect ratio while resizing an object.

1
Dave G
12 years ago
squidbot
squidbot
asked in Product Questions
Is there a list of hot keys somewhere?

I've found a few hot keys I didn't know about while browsing through the forums (Like ⌥ + mouse to move canvas and ⌘+G to group) and a few are mentioned in UI menus (L for line draw) but is there a master list somewhere?

1
Dave G
13 years ago
Lucid Software Inc. Supplemental Community Terms