Peer Support

We use Azure AD as our SSO IDP.  I was wondering if it's possible to allow anyone in our directory to log into Lucidchart but only license those who have been "assigned" the application within Azure. From what I can conclude from the Lucidchart documentation it's an all or nothing (anyone can login and get a license anyone can login but you need to manually assign a license or only those permitted can login and automatically receive a license). Any help or clarification is appreciated.  Thanks! -Casey

Hi Is there a way to change the proportions between if and else subboxes in alt box? I am ending up with very big alt boxes where at least one half's content takes much less space then the other. Documents look massive. Thanks! Anna

Hi, I have a  Lucidchart diagram created on one page with multiple layers which have shapes either copied or moved to each layer (some shapes are on multiple layers).If I am working in a layer when I click the Page at the bottom of all of my layers nothing happens. Is is supposed to show my page as it's entirety? Or not? and if it is what did I do wrong?Thanks, David

Is the default text in an off-page reference shape editable? Clicking on the off-page reference shape of course jumps to page on which the shape is linked. Seems to be no way to edit the text. 

During a demo the presenter added a "workcell" shape to his diagram. I was unable to locate this shape in any of the shape libraries. So how is it that it was included in his shape set but not in mine? Is there a version of Lucidchart that contains more shapes? And how would I go about obtaining this shape?

I'm trying to map the existing structure of different sections of our website and feel like this is looking like a schematic with all these lines. Is there a better way to do this? I'm not sure even what to call this. Website architecture doesn't bring up what I'm looking for. I don't need to map individual pages; I need to map what goes where.

How do I click and drag shapes with my touchpad?

Hi how can I replace or update an image in a diagram? If I want to change an image I import it and I have to replace it manually instead of the old one...Is there any feature for this? Thanks.

Hi Is there a way to force a line to run perpendicular to an object.  I am creating network diagrams whereIi have one hard wide line to represent a VLAN and then a number of icons that represent the objects on the network. i want to create lines that join the objects to the correct VLAN. What I want is for the lines to always be vertical or horizontal -  not at any other angle  . So if I move the object or resize the VLAN object I want my line ending to slide along the line.  Can i do this or is this a feature request.

Why can I not use the "Add Action" feature when using pre-built org chart templates? I want to add a document that can be click on within the "Department" info to explain what that particular manager's team does. If that feature is not possible will the templates can you show me how expand/hide a group of shapes under the above shape/individual like you can do with the org charts? Thanks!

It seems that the only option is to use Backup / Restore for ALL documents not only a part of them. Please clarify.

Hi I'm trying to export my process groups to Visio. But when i export it only the first page gets exported. All other pages don't. Is there a setting i have overseen? When i export it to pdf or svg i can choose which pages i want to export.  Thanks for your help! BR Christian

Hello Lucidchart Team Is it possible to add Connection point to a shape? Following problem we got many network devices stencils with transparent spare place. If we want to add a line it starts not connected to the stencil. Is there a way to manually add Connection points in the stencil or edit the stencil itself? Cheers Luca

Hi For some reason objects i put inside a swimlane are not considered as swimlane content so when i move the swimlane the objects inside don't move with it.  Super annoying and can;t figure out why.  kr Gavin

Hi with confluence integration: How can I use a copy of a Lucidchart in another Confluence page? Best regards Klaus

I have a diagram of a complex system which is made up of multiple sub systems. I'd like to be able to highlight those sub systems by greying out the background parts of the system. I can do this in Visio by putting objects in layers and applying a fade out colour to all the layers I don't want to highlight. Layers in Lucidchart don't appear to work that way as they can only be shown or hidden. Is there any other way to do this? Keep in mind some of the elements are reused between systems so I need to be able to focus on those items in each layer. Here is an example of what I mean. Page 1 is the full diagram and page 234 show different views I want to be able to highlight and switch between. (document url redacted for security/privacy)

I have a list of action items for certain products.  I enter the start date.  I would like to insert a formula into the neighboring cell that shows how much time has passed since the task was started.  I will then have a finish date and I would like the Aging to stop counting after an end date is entered and reflect how long it took from start to finish in days.  

Hi Is there anyway to get a fully sizable brace shape without any note attached to it (just as in powerpoint)? The only shape I found in the library has a note attached to it and increases in width whenever I increase its length. Many thanks

Hi I have about 200 excel records that I would like to use in order to make 200 uml diagrams. The shape for each diagram is essentially the same I just need to use the excel sheet to provide a unique ID and name for the uml for each individual record. I'm having trouble determining the best way to go about this without creating 200 umls on my own. I currently have a lucidchart student account but I'm willing to pay to upgrade if it will assist me with this issue.

Afternoon all   Probably a stupid question clicking on a hyperlinked shape (to a page/tab) takes me to a grey screen on the tab rather than the actual flowcchart- I'm having to zoom out every single time which is quite annoying. Same thing happens if I just click on a tab/page- just shows me the grey canvas rather than focusing on the actual flowchart. How do I fix this pls? Thanks!

Hey there! I created a mapping of the different functions/roles within our People Team. There are processes related to each function and I would like to know how I can show these in the diagram as a web link to a page in Confluence that documents how the process needs to be executed. Thanks!

I've simplified my flow chart so that it eliminated a lot of boxes and lines and the entire thing is now smaller.  How do I center it on the page post-creation?

Hello community several Confluence pages with LucidCharts are displayed with the Confluence macro "Transclusion" in a superior Confluence page.Unfortunately the LucidCharts are not displayed. Can I fix this via a setting or is this an error?

Hi all I have a list of projects with ETA date for project in Google sheet. Can I generate a dynamic timeline chart reflecting on the DATE field? Please advise.   Thanks -Andy

If I create a map. I always see the length of a wall. Is it possible to remove the length of a wall when i am creating one?