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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6160 Topics
Tom F102
Tom F102
posted in Product Questions
Shortcut for adjusting page size?

Is there a keyboard shortcut combination for adjusting page sizes manually by dragging from the edges?

20
Abby S
6 years ago
Don W
Don W
posted in Product Questions
Trying to print to a Cannon IPF750 Plotter

I'm trying to print my document to a IPF750 Cannon Plotter. I set the page size to match the plotter approx 36x24. When I print it's a small barely readable printout. I tried scalling by it only printed a small piece of the printout. Any ideas? Is this possible?

130
Don W
6 years ago
Luis Q
Luis Q
posted in Product Questions
What happens to my very big diagrams if I switch to a free account?

I initially paid for the subscription when I reached the maximum number of shapes available for a free account. What happens to this diagrams if I cancel my subscription? I understand I will not be able to add more shapes but will I be able to access the diagram or will it be deleted? Thank you!

30
Maison W
6 years ago
Scott Y
Scott Y
posted in Product Questions
Sharp PDF images

How do I get a sharper PDF? I have made several process charts with 9pt font but when I convert to PDF the resulting charts are hard to read because they are a little fuzzy. is there a way to refine the pixel count when converting to PDF to get a sharper image? 

00
Andrew D
6 years ago
david.prioriello
david.prioriello
asked in Product Questions
How to add text to an image in Lucidchart

I've dragged an Image to the page (from the left side) but there's no text entry option unlike with shapes. What's the best way to do this? Do I have convert an image to a shape to use it with a text label?

2891
Andrew D
6 years ago
Len B
Len B
posted in Product Questions
Drive sync location

Is there a way to control where in Google Drive the files go?  It would be nice for some diagrams to automatically sync to certain folders where the team working on that project can see and interact with it.  

10
Andrew D
6 years ago
Dave R
Dave R
posted in Product Questions
Change direction of flow

 How do I change direction of flow for a check valve in a process flow chart?

20
Karsten B
6 years ago
Michael D102
Michael D102
posted in Product Questions
Knowing what google docs are using a diagram

Our organization uses reference diagrams in LC which are then included in many different google docs.  If I update one of them I want to know how the including google docs might be affected (maybe the supporting text needs to be updated). Is there a way to know what google docs are including a given diagram?

00
Michael D102
6 years ago
heather
heather
posted in Product Questions
3 hours working on a document that I saved over and over and now it gone right before I have to go into a meeting.

How is this possible?  I am on the free version and this is a deal breaker for me.  

20
Abby S
6 years ago
Elie L
Elie L
posted in Product Questions
Cannot download document with transparent shapes?

Hey I used a lot of transparent squares to color code a timeline however when I try to download the document it removes all of them and makes my entire document background just white. Is there any workarounds for this? I tried downloading each format with no luck.

10
Elie L
6 years ago
Keith J102
Keith J102
posted in Product Questions
Pasting a shape automatically connects to all other shapes

I have an AWS Imported document. If I attempt to copy and paste a shape or collection of shapes in the document Lucid creates connectors to all other shapes on the document. If I am copying more than one shape at a time this crashes the browser session.

10
Keith J102
6 years ago
Nina A
Nina A
posted in Product Questions
Will a visio export keep layers hotspots and links?

Hello I work in Lucidcharts and don't have Visio but I'm putting together some flow charts for the intranet of a client that does use Visio. What I would like to do is export the files to Visio so that the client can open them. What I'm wondering is if all layers hotspots and links will "translate" to the Visio file and work the same as in Lucidchart? Since I don't personally have Visio I can't just try it and see what happens. Thanks in advance! Best regards Nina

240
Andrew D
6 years ago
John B105
John B105
posted in Product Questions
Location of measurements on a floorplan

 I am wondering if there is a way to move/reposition the automatically generated measurements on a floorplan? My problem is that the measurements are getting covered up by other elements I add to the plan.  So for example my wall measurement was covered up by the counter element I added to the plan.  And so forth. My workaround was to add text boxes and type in the measurements manually.  Thank you. John B.

60
Karsten B
6 years ago
Ben R102
Ben R102
asked in Product Questions
Apply color and other styles to multiple cells in table in Lucidchart simultaneously

When i select multiple table cells and set font color none of the colors change. I have to go into each cell individually to change them. Also doesn't work if I copy a row ... font styles don't get copied. 

301
Ben R102
6 years ago
Ben R102
Ben R102
posted in Product Questions
repeated elements / variables

Is there a way that I could repeat elements across tabs (only editing them once in a single tab)? The use case is being able to create a document header that I can then add to each tab in my document (for wireframing). Thanks.

30
Andrew D
6 years ago
P S
P S
posted in Product Questions
Item counter for selected objects

Am I missing a view or option someplace to see how many objects I have selected? Essentially I'd like to "Select All" in a layer and see something like "54 Objects" so I don' t have to count each one (Getting different numbers each time). :-) Thanks for any insight. P.

80
Andrew D
6 years ago
Dina N
Dina N
posted in Product Questions
How to Access Documents from ex-Employee

Hi I have run across two documents that were created by an employee who no longer works at my organization. I see the links but I am told I do not have access. We need to update these diagrams but are currently unable to do so. Is there a way for me to gain access and ownership? Thanks!

60
Dina N
6 years ago
Tye C
Tye C
posted in Product Questions
Printing Layers with the Layers legend included

Hi - I have a document with several layers.  How can I then download a PDF of the document (or print it) and have the layers "legend" displayed on the document?  Right now I can see my layers in the document however you have no idea what the markings are for the layers because the layer descriptions are not shown on the PDF or printed document.  Thanks for your assistance!  

40
Abby S
6 years ago
Doug D
Doug D
posted in Product Questions
Data Rack Shapes

How do we create our own data rack shapes that ask for the Rack Unit Size like the build in ones????  I need them to snap to the data rack shape as well as be able to select the RU size.  It would be nice to apply the same properties to an image too.

20
Karsten B
6 years ago
Sherri Bush
Sherri Bush
asked in Product Questions
Fit large diagram to single page in Lucidchart

I have an organizational chart that is huge but I still need to fit it on one page.  It would be helpful if I could eliminate the extra space between the name and title - is that possible?

1023
Megan W101
6 years ago
Akarapon S
Akarapon S
asked in Product Questions
How to add new node of Mind Map in Lucidchart

I want to new node of Mind Map. Do have this feature?

484
Karsten B
6 years ago
Pierre-David O
Pierre-David O
posted in Product Questions
+ to expand and - to hide a column of shapes

I'm trying to build and Org. Chart and I want to know if there is a special command to show/hide a selection of shapes.  I want to be able to hide and show a selection by clicking only on a + or - symbol.  Is it possible in LucidChart? Thanks  

70
Keyvan S
6 years ago
Jason P
Jason P
posted in Product Questions
Data example file for Site Maps

Lucidchart has a Site Map template that I would like to use but I don't see a data example file to make it work. Has anyone come across a  sample data file for use with the site map template? Thanks -

40
Andrew D
6 years ago
Jude K
Jude K
posted in Product Questions
Can you integrate more than one Lucid team account to Confluence/JIRA?

Hello I was wondering if it was possible to integrate more than one Lucidchart account to a Confluence/JIRA instance.  We have one of our accounts already connected but we have a separate Lucidchart team account that we were thinking of connecting to Confluence/JIRA as well.

50
Brendan K
6 years ago
Aaron Z
Aaron Z
posted in Product Questions
Nested folder structure and sharing

Hello   If we have a top level folder with subfolders what are the security implications of sharing a subfolder with external users (clients)? Do they have access to that specific sub folder and it's contents (documents and subfolders) or do they gain access to the the parent folder and all other subfolders?  

110
Andrew D
6 years ago
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