Hello
I attempted to add a rather large emoji shape library to my most recent document this seems to have broken my account as I can no longer load / edit documents.
I need this shape library removed from my account ASAP so that I can get back to work as I am currently producing a time-sensitive document.
Any help or advice on resolving the matter would be highly appreciated.
Thank you!
+9Hi there
Thanks for posting in the Lucidchart community! It seems like you have submitted a support ticket and we are already providing you with 1:1 troubleshooting on this issue.
For those who may be running into a similar issue here are the troubleshooting steps we would recommend to start off:
Hope this helps!
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