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Hello


I attempted to add a rather large emoji shape library to my most recent document this seems to have broken my account as I can no longer load / edit documents.


I need this shape library removed from my account ASAP so that I can get back to work as I am currently producing a time-sensitive document.


Any help or advice on resolving the matter would be highly appreciated.


Thank you!

Hi there 


Thanks for posting in the Lucidchart community! It seems like you have submitted a support ticket and we are already providing you with 1:1 troubleshooting on this issue.


For those who may be running into a similar issue here are the troubleshooting steps we would recommend to start off: 



  • Try opening your document in a private or incognito window. This will clear your cache and cookies and disable any extensions that could be interfering with your account.

  • Try connecting to a different network. Sometimes account performance issues can be related to internet security/speed and this step will help us eliminate that possibility.


Hope this helps! 


 


 


 

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