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In the past I was able to import quite a large CSV file (4000 rows) to diagram some complicated workflows. It worked great and saved me a ton of time. However I am trying to import an updated version of essentially the same CSV and I'm not getting the same result. 

The shapes and contents are there and separated onto pages as desired but none of the lines are importing and the pages are not being named. 
I'm not sure If I've somehow gotten the format wrong/changed from the first time but I've checked this page  and the example csv and I can't figure out where the problem is.


It was a lot of work to set up the csv the first time and I thought it would be worthwhile since I could reuse it - but apparently not. Since I am using Lucidchart exclusively for this one need I'll be cancelling my subscription if I can't find a solution.



My CSV columns are:


ID Name Shape Library Page ID Contained By Line Source Line Destination Source Arrow Destination Arrow Text Area 1

And the rows are in the order all Pages then all  Shapes then all Lines. Here are some examples rows of each: 


 




Update on this: after importing it again for the umpteenth time it randomly worked. I don't think I even changed anything in the file. I'm really confused.

Hi Dawn


Thanks for reaching out on the community and I'm glad that the import ended up working--even if it was without explanation :)


Our support team would be happy to take a closer look at what occurred here. I've created a support ticket for this issue. 


If anyone else is experiencing this issue please reach out to us here with the CSV you are importing the URL of the document the import creates and a screenshot of what is not showing up as expected.

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