Peer Support

Cannot find it anywhere on your site! Please advise.

Hi folks On the left side of the UI I had a group of shapes at the top that included a connector a text tool and 3 or so others.  I click X group expecting it to close and instead it has disappeared completely.  How do I get it back? Thanks ws

How do I create an organisational chart with two people at the top tier and everyone else (tier 2 and below) feeding from both tier 1 personnel

This is the format I have. Is there any way to change this around so I can import it as tables into Lucidchart?Investor(SSN Name)Consultant(Consultant_name website)Build(Project_id Company_Name Complex_Name)Office(Complex_Name Number Manager Phone_number)Design(Engineer_SSN Complex_Name City map)Supervise(Worker_SSN Supervisor_SSN)Work_On(Worker_SSN Project_Id)Hire(Company_Name Employee_SSN)Invest(Project_ID Investor_SSN amount)Consult(Consultant_name Project_ID Investor_SSN)

I need to review the usage of all users in my account. I cannot find a report that shows how many if any documents each member owns. I must disable the account take ownership of their documents review the documents then recreate the user and make them owner of the documents again. I also tried backing up our documents but get a .laf file that I cannot open/review. How do I determine usage statistics? thank you.

 bringing a shape especially from process engineeringit comes with its name underneath so building a P&ID with those words places all around each shape look crammed and I haven't added my comments yet and because shapes are close to each other those names are writing at the top of each other or below another shape! How do i only build my P&ID with only shapes without their names! I want to decide when to comment myself but these names have scatted all around my diagram!!

Does Lucidchart offer test environments / sandboxes for production and non-production scenarios? Is it offered? Is it applicable to Lucidchart? How to get access to it..

Is there a help page somewhere detailing the supported markup for the UI Menus -> UI context menu shape?

Is it possible to import a .dgml file into LucidChart?  I've created my model using Visual Studio and would like to use that as the starting point for further enhancements using LucidChart.

Do you offer SLA? Is it only available for Enterprise clients? How do you compensate clients if SLA is not met like financial credits?

Is Lucidchart web app and data stored in Lucidchart owned data center/servers or is it all through AWS or a mix of 3rd party data centers?

I just got charged on the second of July I have tried all my emails i dont remember using premium annual lucidchart subscription at all! and they all say you are on trial or free subscription! what is happening here can you help me? thanks

Jesus Christ! You charged me close to $380 dollars after my free trial elapsed?! You defaulted my team size to 3 to 5 people and charge me that amount PER PERSON. Is this the only way you can make money right now? In NO WAY EVER INDICATED that I was a team of 5 people this is clearly a fraudulent charge. 

Solo quería probar por un mes y me cobraron un año a mi tarjeta solicito la cancelación y el reembolso del dinero.

I have four separate objects/boxes that I want to hide and unhide while in presentation mode (like on powerpoint).  Is this possible?  If so how do I do it?

I have a google form that feeds a google sheet. I have integrated the google sheet into a lucid chart flow diagram. What I am dreaming of is for the lucid chart diagram to be built with the data filled in for the new row/entry. Or take a template diagram and build a copy with the new data.. is this possible? 

What does "fully locked" mean? I know how to lock shapes and layers. I'm using a template that someone made but I need to unlock to add titles to my swim lanes ... I see a red padlock with the annotation "fully locked" and I don't see how to temporarily unlock.

I deleted a box on the flowchart by mistake.  I was able to recover it but lost the comments. Can I get thos back?

Hi there I'm trying to describe quite a long process in BPMN with 6 vertical swim lanes moving down through landscape A4 pages.  I've put my swim lanes on a master page and can use that method to see them on all pages I make.  However if I create the new pages and apply the master I can't drag a connector between pages.  If I use the suggested method of carrying on a flow between pages which is to use auto-tiling I can connect my flow but not apply the master page on to the automatically created pages.   Is there a way to do both?  Thanks Maya

Hi I previously asked if a SharePoint List can be used as a source for data like an Excel spreadsheet can. The answer received from Abby S (https://lucidchart.zendesk.com/hc/en-us/community/posts/360070360351/comments/360011171511) referred to a product called Smartsheet which was not what I was asking about. Can you please tell me if there is an integration with SharePoint and in particular with SharePoint Lists. Regards Maurice

Hi I want to add company logo's to an org chart. I need to resize some of them so that the entire logo is visible. How do I get these logotypes inserted with the right size and rightly centered?   D.

Hi   I'm new to the wonders of Lucidcbart and am very impressed. It is wonderful for the visually orientated like me. Is it possible to use a SharePoint List as the linked data source? Regards Maurice 

I want to make changes to a document without affecting the original. But when I make a copy and begin changing things the old original document still shows up underneath the changed portion (but slightly grayed out). The problem is that this even shows in presentation mode and makes my new work unreadable. I appreciate any help. Thanks! 

Every time i move a box around i get a blue dotted line in all directions. it shows the distance in units. its very distracting. how can i turn this off.

Hi   I am a premium user for more than 6 month and I had a nice experience with you. Today I can't add almost any shape to my diagram. the application says that I have to upgrade to use the premium shapes. My package is "Basic" package and it should include unlimited shapes. I have used the shapes before and now I can't finish my task with a tight deadline. Please help fast. Thanks!