Peer Support

Hello  My trainee created some documents I need to recover now she's not working anymore for the enterprise. She has shared them with me but unfortunately I can't save any edit on the document.  What could I do to get acces to the edit of these documents ?  Thank you for your help :-) 

Hello How does one manage layers (and their contents) on the Android app? I cannot find anyway to navigate to any layer functionality. Also when I call up a layered diagram in the app (created elsewhere) I cannot select individual shapes. Thanks Matthew

I need to move an edit license from an existing user to a new user. I do not want to reassign ownership of the original user's documents in the process. The dialog says "you need to transfer all the above content they own". I'm certain I read that document ownership was not required to change when performing such an operation. Thank you. -Judah  

Walk through step-by-step instructions for managing your AWS Azure or GCP cloud data in Lucidscale in this quick guide in Lucidchart!   To learn more check out the following articles from the Lucidscale Help Center: Import and Manage AWS Infrastructure Data Import and Manage Azure Infrastructure Data

Walk through step-by-step instructions for importing Azure data in Lucidscale using the Azure AD application or CLI Script in this quick guide in Lucidchart!  To learn more read our Import and Manage Azure Infrastructure Data article from the Lucidscale Help Center.

Hi I just merged my individual paid account with my company's enterprise account but now I suddenly can't find any of my files in my new account. I thought they would've been migrated over. Is there any way I can retrieve them?

I want to import Lucidchart diagrams into Google Sheets and allow team stakeholders to edit those diagrams within Google Sheets without having to have access to Lucidchart. Is there a way to do that?

Hi i wonder if it might be possible to make the "link-shape" editable to give it more specific informations than that it leads to google docs. As you can see below integrating more than one link they both look similar. Adding a note doesn´t help because it has to be clicked on to reveal the information.  I would like to have the document name in the shape either automatic or editable by hand. Of cause i would prefer the former.  The links you see here are not the same. The requested feature above would be super useful. Appreciate any feedback on this.  Thanks have a nice day Chris

Hi  Could you advise how do I insert gifs and videos that play automatically?  Thank you 

Want to make picture on org chart bigger since it will be printed on a 11x17. Current standard size is too small to make out the picture.

Is there a way for duplicate an entire team folder?  Very similar items are needed for a new project and I do not want anyone to have to start from scratch.   

I'm trying to copy and paste in Lucid Spark. No matter what I try (CTRL C + CTRL V or right-click copy right-click paste) this has no affect. Same goes for where I'm copying from (screenshot tool SangIt within Lucid Spark etc.)When I do this it shows a popover instructing me to use the keyboard short cuts which don't work. The only way to what works is to upload saved images (quite a few clicks more) or "duplicate" content.

You let us know you wanted the ability to right-click to paste content in addition to using keyboard shortcuts. And we heard you. As of this morning you can copy and paste content using right click on your mouse. Here’s how: Right-click an object and select Copy. Right-click anywhere on the canvas and select Paste. In the window that appears select Allow to give Lucid.app permission to see text and images copied to the clipboard. This functionality works in Lucidchart and Lucidspark but you will only need to grant permission once. Please note this feature is not currently available in Firefox. Special shoutout to the users who

I created the image I want to copy into a powerpoint slide.  The background is white and I want to change that to match the color of the rest of the slide.  How do I do this?  Thank you.

I cant edit or delete any file i don't receive any message saying that i am in a view mode. the storage showing that it is 98% full and i am trying to

I was migrated to a team account by my company and all of my diagrams are gone.

I'm struggling to get a GKE cluster to show up in the model. Under GKE clusters it shows 0/1. Trying to click the eyeball icon says "Use filters to hide or show an individual GKE Cluster and its contents." I've tried creating a number of filters for GKE Clusters with different criteria and I'm not able to ever get it to show up. Any advice?

I have followed all instructions on Addon setup once adding in a lucid chart to the google doc It comes up with the loading but doesn't load the image.

I create a flow diagram and don't know to export it in several pages. i can just export it in one page

I would like to insert an icon to a shape. I selected the Icon Sets but I don't see a way to insert the selected icon to my shape. Please advise. Thanks. Caroline 

Hello I understand that a decision was made to allow free users to only have access to their three most recent documents in lucidpress so I'll live with that (and most likely not use lucidpress nearly as much as I used to.  However in the view-only mode for all of my old documents the font shows up as illegible black boxes.  Further I cannot download my old documents either rendering them completely useless.  Two questions:  1.  is the view-only mode "all font looking like black boxes" just a bug that will be fixed?  2.  Will I no longer be able to even download the documents I created on lucidpress?  

We have two accounts both with many documents. We'd like to combine both and just have one account but we don't want to lose the documents from either account. 

Assume I create a sequence diagram with markdown.  I can create the diagram but I cannot determine which items go in which order.  For example: A -> B: Step 1 B -> A: Step 2 A -> C: Step 1a I want something like: A     B     C How can I determine which elements go in which order

Hi I have recently migrated to a new domain within my company and need to update the email address but because I access using Single-Sign-On authenticating with my Microsoft O365 account I don't actually have a password on Lucidchart and therefore cannot make the change. How can this be resolved?

I'm unable to print any of my flow charts using the "Print" option.When I get to the print options  I click Print the dialog closes "Generating file" comes up then "Processing complete".  Then nothing.I'm using Chrome. I've tried removing the extensions (which I saw in someone else's question) but its still not workingHelp