Hi Tarun thanks for posting in the Lucidchart Community!

As a first step I would recommend reviewing the Google Add-on article from the Lucidchart Help Center and let me know if you have any questions about the set up or intended functionality.

There are a couple of specific things worth noting when working with our Add-ons:

• Would you mind connecting to a different network to rule out any connection issues?


• Could you also try opening the Google Doc/Slide/Sheet in an incognito window to rule out browser interference?


• If you remove the diagram and then reinsert it does that resolve the issue?

If the issue persists after those steps please submit a support ticket via this form as troubleshooting this issue may require some sensitive information. 

Hope this helps!

One thing I observed that my lucid chart file has multiple pages. If I add the drawing from first page of lucid chart into Google doc then it does not show any error and I can see the diagram added in Google doc. But if I select drawing from any other page from lucid chart diagram then the said error occurs.

Thanks for following up! I not seeing the same issue with my own multi-page documents. I have transferred your post to a one-on-one email support ticket so we can take a closer look at the document you are experiencing this with. If anyone else is experiencing this please reach out via this form so we can take a closer look a this.