More space for an individual account

Hi there thanks for posting in the community - I'm happy to help! Unfortunately there is not a way to buy additional storage. However there are a few specific things worth noting when working with storage:

• Every account type has a different amount of storage. You can find the details for each account level and consider if upgrading might be a good option for you in this help center article.
• You can check how much of your storage is being used and what it is being used by in your Account Settings at the bottom of the left panel. If you hover over each of the colored sections you can see what that portion of the storage represents.
• Images generally take up the most space in your account if you are running out of room it is recommended that you clear out as many images as you can from both your documents and your Image Manager. You can access your Image Manager by clicking the image icon next to the magnifying glass above your shape library.
• Please note when deleting documents in order to free up storage space you will need to navigate to your trash folder and select to delete the documents from your trash as well. 

If that does not free up enough of your storage or if you do not want to delete any of the images or documents out of your account then the second option is upgrading your account to the team subscription. You see the different features offered to each account level in this help center article. 
 
Feel free to let me know if you have any further questions. Thanks for your help and patience! 

Thanks for the tips. Image Manager worked. I have succeeded in freeing up some space. 

But if I had been provided with space size information for each document just as I was in the process of creating it I might have come to think of managing image uses much earlier.

Hi there thanks for sharing that update! I'm glad to hear that you managed to free up space from the image manager. You can check the size of each of your documents by right-clicking them in your documents list and selecting 'Show Details"

This will open a details pane on the right of your documents page where you can check details such as document creation date collaborators and also the size of the document. 

I hope this helps! Please don't hesitate to let us know if you have any questions about this. Thank you! 

The context menu in my installation shows like below. There is no "Show details".

Thanks for following up with that screenshot! It looks like you may be accessing this menu through the 'Home' section of your Lucid account. Unfortunately it is not possible to view document details from the Home view however it should be possible to do this in the documents view. 

Could you please try clicking 'Documents' > 'My Documents' from the menu list on the left and then try the above steps to view details for a document? 

Please let me know if you are still not able to view details or if you have any additional questions! 

Finally I understand “how” to get the document size information. While I thank you very much for the advice a new question quickly comes up. “Why” are those two context menus not identical?  

Hi there! Thank you for the update I'm glad you were able to locate the option to view document details. Regarding the difference in context menu I was able to confirm with our development team that this is currently working as expected. However they are aware of the inconsistency and are looking into improving the experience. 

Thank you for the feedback and I apologize for any inconvenience this causes you. Please don't hesitate to let us know if you have any additional questions about the above! 

Here’s a new question. 

I have found a strange rule of Lucidchart document size:

Once a new document is created the size continues to grow bigger and bigger whatever editing you do to the document including deletion of existing shapes and images on the page.  

So users will never be able to manage document size by deleting unnecessary shapes and images. 

This phenomenon suggests in Lucidchart system there is no memory recycling processes at work. 

Below is the evidence:

(1)A blank document eats 36.9KB.

(2)One image pasted

(3)36.9KB → 38.3KB

(4)One more image pasted

(5)36.9KB → 38.3KB → 39.4KB

(6)One image deleted

(7)36.9KB → 38.3KB → 39.4KB→40.3KB!

(8)All images deleted

(9)36.9KB → 38.3KB → 39.4KB→40.3KB→41.3KB
The size keeps growing larger.

Hi @akira k thank you so much for following up with those screenshots! The behavior you have described is due to revision history. For example when editing a document even if you delete content the size will increase because the deleted content will be recorded in the revision history (so that it can be recovered in the future).

The best workaround to clear storage related to this is to copy/paste the content into a new document. 

I am sorry for the inconvenience. Please let me know if you have any further questions!