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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6133 Topics
AJ J
AJ J
posted in Product Questions
Losing text when exporting to visio

I am trying to export a process map to visio.  I am losing most of the text in my process boxes during the export.  I have tried both export options (beta version shows as being corrupt). Any suggestions appreciated.

60
Emma D
4 years ago
Ken H101
Ken H101
posted in Product Questions
Il y a toujours un X rouge dans le coin supérieur droit des formes!

C'est nouveau d'aujourd'hui il y a toujours un X dans un cercle rouge dans le coin supérieur droit des formes. Je n'ai pas trouvé comment l'enlever. Ce X apparait aussi lorsque j'exporte en PDF ... pas cool!! Comment je peux m'en débarrasser? Merci

10
Ken H101
4 years ago
Varun N
Varun N
asked in Product Questions
Combine two lucid charts

How to consolidate two lucid charts instance into one? We have two instances and would like merge into one Thanks

2010
Abby S
4 years ago
Martha K
Martha K
asked in Product Questions
Lucidchart - Backups

Are we in control of all our own backups or does Lucidchart do some level of backup? 

281
Emma D
4 years ago
Rich P
Rich P
posted in Product Questions
Transfer Lucidspark license

I have a Lucidspark license assigned to me and my role is Account Owner.  I want to transfer that license to another user but I am unable to edit my licenses.  Is there a reason for that?

220
Micah
4 years ago
EMILIO EFRAIN Q
EMILIO EFRAIN Q
posted in Product Questions
Cancelar subscrición pagada

Necesito cancelar mi subscricion pagada porque la tarjeta ingresada no es mia.

50
Emma D
4 years ago
Lucy V
Lucy V
posted in Product Questions
REEMBOLSO

Solicito el reembolso del monto anual que me acaban de descontar hice la inscripción de prueba he incluso para la inscripción puse un mes pero he han cobrado el monto anual deseo el reembolso a la brevedad.

330
Emma D
4 years ago
Preeti B
Preeti B
asked in Product Questions
Lucidchart diagram split unto different pages during PDF download

 Hi I have a large process flow running over multiple pages. While viewing in LucidChart its fine but when I download it in PDF its gets broken in 60 different pages which makes it almost impossible to view or print. Can we get the entire process flow download in a single page in PDF?  Omnigraffle offers this functionality of entire map in one single page of PDF which makes the view so much easier. Is it possible to get this in LucidChart too? 

686
Shanna H
4 years ago
Megan J
Megan J
posted in Product Questions
How to share chart link to begin on base level layer not upper layers?

I am trying to share my chart but when I click on the link to test it starts on my upper layers instead of my base layer. I had it set to the base layer when I clicked "share".

30
Ashley C
4 years ago
George W101
George W101
posted in Product Questions
Line options not displayed consistently on properties bar across users

I am using Lucidchart in my database class and had students using the Entity Relationship shape library to draw entities and connect them.  In my browser the options to change line endings or reverse direction are all shown in the properties bar. I had several students show me that in their browsers these options do not appear.  Instead there is a line icon that when clicked on pops up these options.  I have experimented with changing zoom searching settings and searching this forum but have not yet discovered why our user interfaces are inconsistent.  Trying to resolve these inconsistencies to make it easier for students to learn the techniques. Anyone know what might be going on here? Thanks! George Wyner (teaching at Boston College in MA USA)

130
Clara H
4 years ago
Vitor P
Vitor P
posted in Product Questions
Não sabia da renovação automática!

Já cancelei no site e a cobrança está na minha fatura. Não sabia que a renovação era automática! Não quero renovar a licença anual! Favor estornar o valor! No aguardo! Obrigado... Vitor

50
Clara H
4 years ago
ido.t
ido.t
posted in Product Questions
How to import text with new lines?

I have a text file which I want to import into sticky notes. Some of my notes contain new line in the text and it's important for me to preserve it. Is there a way to do so?

50
Micah
4 years ago
Berenice H
Berenice H
posted in Product Questions
Me cobraron 95 dolares

Me cobraron 95 dolares nunca decia que el pago era en dolares

20
Clara H
4 years ago
Aaron102
Aaron102
asked in Product Questions
Adding text to BPMN 2.0 shape in Lucidchart

I need to create a EPK flowchart. Sadly there is no library for that. I added the BPMN 2.0 library because the shapes are similar. To add text to an conversation shape you have to do the following steps: Double Click Shape Insert Text The text is below the shape.This is wrong in an EPK. In an EPK the text is inside the shape: To achive this you have to do the following step: Select text from shapes menu Insert Text Position text perfectly in the middle which takes some time Group Text and Shape so you can drag them together Can you add text inside by using double clicking? I think I already know the answer so please add a EPK library or add a inside/below switch.

502
Micah
4 years ago
James W101
James W101
posted in Product Questions
why is there a line in this shape?

I'm new at this...I started from a template Data Flow Diagram (Physical) Example There are horiz lines inside the rectangle shapes.  You can add text above and below that line. Is this a standard shape?  IF so where is it ? Can I remove the line?  I'm really just wondering how to find answers to questions like this. Thanks.    

00
Micah
4 years ago
Luis Alberto P
Luis Alberto P
posted in Product Questions
Rembolso

Use la versión de prueba y luego y me realizaron el cargo por casi tres mil pesos requiero qués e me reembolse ya que en la pagina dice que es de 7.95 dolares que es pesos es $170.85 por lo anterior solicito me rembolso y la cancelación.

110
Abby S
4 years ago
Ted J
Ted J
posted in Product Questions
Cant update spreadsheet

The system keeps referring me to a pop up that say I need premium but I just sent 400 upgrading and it is still blocking me

00
Ashley C
4 years ago
Sudscor
Sudscor
asked in Product Questions
Lucidchart add in problem in Word and PPT

  “Warning! This Microsoft desktop app uses Internet Explorer which is no longer supported by Lucidchart. If you continue using this app as configured you will not be able to log into your Lucidchart account. In order to update this app's browser to Microsoft Edge please upgrade your operating system to Windows 10 version 1903 or later AND your Office apps to Microsoft 365 version 16.0.11629 or later. Alternatively you can use the Lucidchart add-in via Microsoft’s web apps in Edge Google Chrome Firefox or Safari.”   What do I do? 

200
Coumba D
4 years ago
James W101
James W101
asked in Product Questions
How to find a shape name in Lucidchart

I have opened a template. I click/select a shape that was used . How do I find what kind(name) it is called? Thanks.  

490
Phillip W
4 years ago
Sherie M
Sherie M
posted in Product Questions
power point

can I makes changes to a Lucid Org chart in power point?

00
Abby S
4 years ago
Elizabeth G102
Elizabeth G102
posted in Product Questions
Cancelación de mi suscripción a prueba gratuita urgente

No me sale la opción de cancelar mi suscripción no me funciono la aplicación para mi trabajo

30
Ashley C
4 years ago
tia
tia
posted in Product Questions
Two similar fonts - one is not accessible

I have the Omes and Omes Medium.  Omes loads and is available.  Omes Medium does not.  I cannot access it.  Omes Medium is the primary font that I need for the document.  How do get both fonts listed or at the very least remove Omes so that I can use Omes Medium?

190
Emma D
4 years ago
Christian H101
Christian H101
posted in Product Questions
Importing pix into org charts

I was testing the org charts with pictures. Headshots from LinkedIn profiles work well but I've been having problems with pix that come from another source e.g. corporate website leadership pages. It seems the URL need to contain the word "image" in one way or another to be recognized but I'm not sure. It also didn't work to download the pix onto my OneDrive and link that way.  What am I doing wrong? Thanks in advance.

00
Tate S
4 years ago
phil w
phil w
posted in Product Questions
Cant export lucidspark document to lucid chart or as a pdf - all blank previous post not understood or helped

I have created a Lucidspark document but any efforts to export it to lucid chart or pdf have come up as blank. I cannot use this document as it it.   Other post and tutorial assume it can be viewed as a lucidchart but at present that is also blank.  I thought paying a subscription would help but alas no change  

70
Emma D
4 years ago
Georgie F
Georgie F
asked in Product Questions
Merge arrows in Lucidchart document to prevent overlap

Hi there how do I merge arrows in a flowchart? Like the attached image (arrows coming out of 2.2c process task).

3131
Micah
4 years ago
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