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Can't export to visio

  • February 13, 2022
  • 3 replies
  • 13 views

Yehuda M

While I export my diagram to visio I got a blank page on the exported visio file

Comments

Sylvia X
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  • Lucid support team
  • February 14, 2022

Thanks for posting in the community! Since this error is specific to your account I'm going to move this conversation to a private ticket. A support agent will reach out via email in order to take a closer look. 


Yossi A
  • January 12, 2023

Hi.

I have the same problem with a note that this file can harm my computer and also I get a blank screen.

please advice.


Coumba D
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  • Lucid support team
  • January 12, 2023

Hello Yossi

Thanks for adding to this thread! 

The best way to have us look into the issue you are experienced and assist would be to file a support ticket here and make sure to include the following information:

* The URL to your Lucidchart document

* A screenshot of the error message you see

This is because the issue seems to be specific to your account or document and therefore we will need to take a look at your account to further investigate. Thank you!