Peer Support

How to create a work breakdown structure and why you should

How do I get to the Account Settings for my Lucidchart account?

Where can I find the invoices for the payments I’ve made on my account? Can I download them?

I have a board with a very large number of sticky notes summarizing lots of research.  Stickies also have multiple tags to map to different themes.  Sorting by tags is great except now I need to edit some of the tags.  However some stickies get duplicated because they have multiple tags each.  How do I undo the sort and return to my initial layout on the board so that i can edit and sort again?  Or just go back to how i had it?   Thanks

Hello. How can we setup the user permissions for a Lucidchart diagram so only a few designated users can make changes and it is read only for everybody else?

You have been approached by a restaurant owner to investigate the following process in the restaurant. The restaurant is a popular venue for business meals during the week as well as family dinners over weekends. The owner would like to improve the profitability of the business. 30% of clients have reservations and 70% of clients are without reservations. When the clients arrive they are greeted by a meeter greeter who within 0 to 30 minutes needs to allocate sitting for the clients. On average the clients wait 0 to 10 minutes to be seated once a table has been allocated. The waiter takes the orders (5 to 10 minutes) there is a 0 to 10 minutes for the waiter to place the order the kitchen prepares the order (20 to 45 minutes). It takes another 0 to 10 minutes to collect the order from the kitchen 5 minutes to serve the clients 5 to 30 minutes to attend to the clients while they eat. Once the clients are done the waiter takes 5 minutes to prepare the bill and it takes another 5 minutes

I must get the functionality to embed templates into both MS Word and Confluence

Is it really true that I can't share a diagram with someone who does not have a Lucidchart account? And even if they do sign up for the free account (not very forward thinking or inviting) to see the diagram they cannot do anything not even leave comments? It is bad enough that they have to create an account just to see it but to then not even be able to comment. Not very collaborative tool nor one that I will be sharing as the tech coach with any of my teachers.  

Why is it I can share my document with some people and other people are seeing a pop up box  about upgrading?  None of them have an account.  I have been trying to work with the help desk and it is taking forever to get a response.  I created an interactive document and can't seen to get the answers I am wanting  

Is it possible to create a comparison of different versions of the same diagram especially UML ones? 

Among centralizing information such as ideas systems and team structures documentation provides team members with a living record of an organization’s or team’s processes. Document processes to identify pain points and areas of opportunity and also show stakeholders the big picture of work that has already been completed. Get started with these five ready-to-use templates. Learn more about making documentation effortless and continuous.  Process flow Use a flowchart with swimlanes to identify steps and areas of responsibility. Add to this Lucidchart template in real time to continue optimizing a process. Basic flowchart In Lucidchart visualize or map out a process with a basic flowchart template using shapes and colors to see areas of responsibility across cross-functional teams. Process map Use the process map template in Lucidspark to communicate the big picture of project objectives and needed outcomes to your team. Keep those involved up to speed by outlining objectives acti

When I publish or embed a diagram into Confluence my image has huge margins at the top bottom right and left. They produce Lucidcharts own scrollbars for the image. I've tried all available solutions: playing the border turning off margins making sure my page is set to be the same size as my diagram. No matter what I change the embedded Lucidchart will show the diagram but also have large white spaces inside the embed widget producing annoying scrollbars that allow for the accidental moving of the diagram.

Is it possible to define specific connector endpoint locations on a shape? By default I know there are 4 endpoint locations on a rectangle for example but what if I wanted to define 3x endpoint locations on the bottom of a rectangle? That way I can consistently control where the line is connecting. Sure I know you can drag a line from a shape to the above mentioned rectangle and kinda get them in the right space each time but I'm looking for accuracy. I'd like to simply drag a line to this shape and have it snap to one of the defined connection locations. Possible? Thanks.

We are not able to delete users on admin portal. When we select a user to delete the "Delete User?" prompt appears. We see the warning "This action cannot be undone" Normally the Document activity pane then auto-fills and we have options to transfer data before clicking on the red delete button. However it just appears to be stuck at this prompt and nothing fills under document activity and the red delete button is not clickable the only option is to click cancel. Can you please advise?

Hi is it possible to use the Actions menu to setup a link on a shape to go to a specific layer on another page? I know you can link to layers on the same page and also other pages but I can't see how to link to a layer on a different page.

Hi I used to get a preview in the Lucidchart pane when I clicked on a diagram in the menu - now all I get is a URL. Can anyone advise please?

Deliver a great live collaboration session, set yourself up for success, and troubleshoot issues with the information provided in our Basic troubleshooting help center article.We cover everything from how you should check your local device to ensure it meets the system requirements, ensuring your wifi is working properly, to decreasing your board size or limiting usage of features or collaborators for improved performance. If you have questions about performance or need further assistance our team is here for you! Follo up in the thread below or create a new community post here to share a screenshot or recording of the issue including any error message you’re receiving as well as a full description of the steps you’ve taken up to this point. 

I wanted to login in to my account but I forgot the password 

Hi As an admin of the team's account is there a way to backup all the files in the team folders as as security measure? I only found a way to back up the files which are owned by the user. Thanks

Hi all - first off love working in Lucid Chart.   Perhaps what I'm looking for already exists today so I'll explain what I'm looking to do. I created a Server Architecture diagram with dynamic labels for everything server names DNS names databases etc.  It's all based on what Location you are interested in seeing.  The Locations (key) with corresponding information have been uploaded (Data Link) via Excel and connected to a SelectBox.   For my team to select a new Location they select the SelectBox and then need to open the Select Box data pane on the right then select which Location they want to view. What would be great is if this SelectBox was populated by the Location (key) and made interactive right on the page.  Essentially the functionality of a DropDownListbox on a web page.   Let me know if you want more information even if you'd like to see what I'm doing via Teams/Zoom/etc. Thanks!

Can I create something like this in Lucidchart?

Can you tell me how to import a multiple page pdf for editing?

How to request to be added to an existing team?

My first sheet automatically set Yes/No decision lines to red/green but everything after that has to be manually set. I want this feature activated throughout my project. How do I set it?

OLÁ. NÃO ESTOU CONSEGUINDO COPIAR E COLAR TEXTO NEM FORMAS E NEM UM DIAGRAMA COMPLETO. JÁ TENTEI EXECUTAR ESSA AÇÃO USANDO O ctrl+c / ctrl+v NO TECLADO JÁ TENTEI UTILIZANDO O BOTÃO DIREITO DO MOUSE E JA TENTEI UTILIZANDO O MENU. NENHUMA DESSAS FORMAS DERAM CERTO. NÃO APARECE NADA.ESSE ERRO SÓ APARECE EM UM ARQUIVO EM UM OUTRO ARQUIVO COMPATILHADO DÁ CERTO.DESDE JÁ AGRADEÇO!