Peer support

Hello GuysI have a problem integrating Lucidchart into Google Slides. The extension was successfully installed and I can see the status Installed in the manage panel. However the extension does not appear in the list so I cannot launch it. Can you please advise me on what I need to do.Thank you

I am trying to use Singer and Meltano—external ELT tools—to create an integration with LucidChart's API. This integration would allow for data to be pulled from a user's LucidChart account to populate a database or other storage medium. However I am running into an issue with the way LucidChart handles refresh tokens. As I understand it when I use the offline_access scope to have the user generate a refresh token I can then use this refresh token to request an access token any time within the next six months. However when I do so I also generate a new refresh token and invalidate the previous one. This makes my use case very difficult as I might potentially have multiple processes running at once attempting to use the LucidChart API. Awkward race conditions occur where one process attempts to use a refresh token that has been invalidated by another process. Is there any way around this difficulty? Is there any way to generate an access token without invalidating the re

I'm having the same issue. When attaching an arrow to another line it will sometimes force me to attach the arrow to one side of the line rather than the other. How can you switch the side of a line you are connecting another line to?

Our company just migrated from Miro to Lucid and one of my very used features is missing – insert emojis inside a text frame. In Miro I could just simply click [control+command+spacebar] an emoji library appeared and I chose an emoji that was inserted into the text. It works even here in this comment section but not inside Lucid 🤦🏻‍♀️ is there a way how to make it work? Thanks.

Hello I was unable to find this answer from doing a search on the internet.  I am looking to lock a shape to a specific table cell as I need both horizontal and vertical context to align a feature/epic to a particular application workstream in a given month so that when I add more "shapes" to the table I don't have to have to manually shift all the other shapes.  Miro has a template that can do this and I am looking for similar functionality in Lucidchart and wondering if I just can't find it. 

Hi - the person from our team who set up Lucid chart account has left employment. How can I change the user account settings? I have attempted via the User Settings but the following warning shows Warning: This user has Single Sign-on linked to their Lucid account. By proceeding they will no longer be able to use Single Sign-on with Google or Microsoft accounts set up to use their old email. If they are linked to Google Drive their account will be unlinked. I don't want to risk loosing the charts that have been made - so I have canceled the change. Could you advise if I click Unlink - will the charts still be available on the updated account details?

Cannot resize a shape. Grabbing blue edge squares only adds a connector

I want to switch my account from an educational to an individual plan but when I click on buy in individual plan nothing happens even if I click on try nothing happens. I want to switch ASAP due to my master thesis figures being now uneditable and I need to submit it next week. How to proceed? Thank you

I would like to create a shareable link that opens a new chart from a template.  Sharing the link from a template just opens the template it does not create new from template.  The Work with Templates page does not address this as you have to select "New from Template" option it is not a URL that can be shared. Is there a way to generate a link that creates new from template that I can share? 

Is lucidchart useful for making fillable forms? If i make a document can i send it to people who dont subscribe to lucidchart to fill out boxes? Or do i have to export it as a pdf and make it a form or utilize some other company to make my document a fillable form.

I have 2 separate sets of 2 swim lanes is there a way to join them into 1 set of 4 swim lanes?

I am a teacher and I would like to be able to create a Lucid Chart and have the students access it using a link. The document would open in View Only but be able to save a copy that they could then edit. It would be like a template function. Is this possible?

Simple select group deselect? Cannot?

How can I make an image a different shape? I have tried to group a circle and the image I would like but no matter how I try to make the image a circle and not a square I can not do it. I need help.

How can I see who the creator/author of a Lucid diagram is?

Hey! Have you done accessibility tests?What about colorblind friendly mode for Sticky Notes in da Lucidspark? Like Trello’s texture overlay on colors: https://wearecolorblind.com/examples/trello-colorblind-friendly-mode/

What GCP resources are supported?

I am creating a drawing and hitting a few bumps. 1.  How can I connect lines? In what I have attached the lines connecting to equipment are not fully connected / sharp. Also the orange box in the front of the server. How can I connect them? 2. Is there a way download or edit text so that it can look flat on the orange box isometric text? I can rotate the text but unable to make it flat. The last image is similar to drawings I have produced in the past. 3. The green box is rotate 30 degrees but does not work for what I am looking to created. If there are any packages I will require to download and upload to the system could you please provide them. Thank you.        

I am doing an individual trial of Lucidchart in an attempt to try it out for our company. I have also reviewed Visio. In the same way that one can download a Visio diagram as a visio file type and save on the hard drive is there the ability to download a Lucidchart diagram as a Lucidchart file type? The benefit of this I'm thinking would be to provide extra back up or  in the event someone leaves the company without "Sharing" a particular diagram with others it would be able to accessed and wouldn't have to be recreated. In addition if we were to stay with an individual license instead of a Team this would enable one to manage their own versioning by downloading and saving different versions of a diagram (revisions/versioning only available with Team or greater license I believe).

What is the recommended format for export into a file system so that the diagram can be further edited safely stored in external source control systems (like SVN server) and then optionally re-uploaded to lucid chart for editing later?  Would the visio format be the best way to do this? Thanks

Can the time fields from cards imported from Azure Devops be used to size/place the card on a timeline or roadmap? Or are the time fields (e.g. start date target date) ignored by Lucid? Would we have to manually reshape/place the card on the timeline or roadmap and find the dates in Lucid are not linked to the dates in Azure Devops?

I cant believe Lucid doesnt have such a basic functionality like moving of arrow. I inserted picture to Lucid project than I inserter arrow into picture which I want use as attention mark of some section in picture but cant find any way how to move or rotate that arrow. If I select arrow (and cursor change to cross with arrows indicate movement) when I try to drag and move that arrow it moves whole picture arrow is in. There is not any way how to move/rotate not connected arrow?

Hello How do I add my logo to the top of the org chart?   Thanks  

Hello I have managed to integrate Lucid with powerpoint which was straightforward. However I was hoping to be able to also make the powerpoint version editable. My team want to make adjustments but without signing up for lucid. Is this possible? Thanks   Poppy

I'm working on some rather detailed electrical schematics for an automotive project. Dealing both with low voltage and high voltage. Is there any way to create a multicolor line ie Green/yellow Blue/white Red/blue etc?