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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6147 Topics

posted in Product Questions

Google SSO integration

Hi There could you please explain how I can enable the possibility for all users from my domain to register in Lucid themself with default ReadOnly permissions?  RegardsIgor

posted in Product Questions

Intelligent diagram

Hi I'm looking for good diagram software for our project. I'm working on a robot and want to have all the electrical things in a diagram. But the important thing is I want to have something to show or hide the connection. For example I have a battery box a motor and a PC connected to each other. I want to when I select the wire(connection) between one of them only the connection and box connected to the wire can be seen and others can be hidden. Can you guide me to find this option? Thanks

asked in Product Questions

How to calculate numeric fields from linked data in Lucidchart

Hi!  I'm new to Lucidchart and am looking for a way to =SUM numerical values within particular flowchart fields.  I would also like for the calculations to automatically change as fields are updated.  I looked into Importing Data from csv (where calculations are already made) but it doesn't meet the visual aspects that my company prefers.  I also looked into Smart Containers to see if that would be a solution but honestly am confused by how the basics of those work.  Is there a way to do these tasks and if so is there a basic tutorial on how to do so?  Thanks! 

posted in Product Questions

How to add a connection point to the center of a shape

I am creating a pie chart by placing several concentric circles inside one another and now I want to add radial "slices" with simple lines that connect to the center of the circle and extend out to the edge but I cannot seem to find a way to get those radial lines to "snap" and "connect" to the center of one of my circles as they do at the edges. Is there a way to do this so that resizing / stretching will maintain the "slices" correctly?

asked in Product Questions

Copy and paste to combine diagrams onto one page in Lucidchart

I have 6 or 7 flow charts all created on separate pages. Can I merge them all onto the one page? I have tried to import but this just creates a new page on the tab. Thanks.

posted in Product Questions

System Limitations

Is there a limit on the amount of sticky notes allowed on a Lucid Board? I have a project that will require a minimum of 3000 stickies.

posted in Product Questions

Lucid Chart integration to smartsheets

lucidcharts does not have the same integration to Smartsheets that LucidSpark has is there away to enable ?

posted in Product Questions

Unable to Import Data

I am not sure what is wrong here but i am unable to import data of org chart from .CSV file as Lucid doesn't allowing to pick the file and click on "Next"

asked in Product Questions

Export as a Table of Content into Word

Pretty much the above. I have a complex document structure designed in lucid chart and now want to export the collobarative solution as a TOC straight into Word. How is this done please?

asked in Product Questions

How to prevent text from resizing in a custom shape?

Most of my object are "containers" for other content and as such the text cannot be centered vertically and horizontally in the shape. I've created a number of containers with text elements where I need them. These are grouped and added to my library. However when I resize them the grouping rules resize the text element as well which breaks the shape. e.g.; How do I prevent this? I'd assume I'd somehow mark the text parts as "lock vertical size" or "lock horizontal size" (depending on orientation of the text) and then set the shape's 00 origin to the part I want the resizing rules to work from i.e. the top-left corner of the box. That's the basic shape design approach I remember in Visio.

posted in Product Questions

Cannot print from Lucid app

I can download a pdf and then print but when I click on the printer icon from within the Lucid app nothing happens.  I don't see any settings to set.  What am I doing wrong?

asked in Product Questions

Summing Employee Salaries in Org Chart in Lucidchart

I have an org chart with a field for salary. I'd like to write a formula that sums the salaries of subordinates under each manager. To do this I attempted making a custom data field "Salary" in each employee's shape and a custom field "Department Salary" in the manager's shape. In "Department Salary" this is the formula that I tried:=SUM(DESCENDANTS(@"Salary")) Seems logical right? But I get the result of 0. Why is this happening? Thanks in advance for any help!

asked in Product Questions

Changing the layout of data within smart containers

How can I go back and update the layout of data within my smart containers after the initial data upload? The layout tab is no longer visible once I set up conditional formatting for color coding of the data within the container. The "manage data" section is also no longer available.

asked in Product Questions

How can I activate my free educational Lucidchart account?

I am Callanta Kyle Niño A. from saint louis university requesting for a education premium account to create concept maps pathophysiology of diseases.

posted in Product Questions

Not able to edit content

I am unable to edit the contents in my documents in the edit mode. Can only add new items. Please help.

asked in Product Questions

How can I create a square around other shapes in Lucidchart?

Very simple yet difficult- I have something which i built. For example a lab diagram. All i want is to have square around it. But it is covering the diagram i just did. Why this simple thing is so hard? I couldn't find it..

posted in Product Questions

View only Tab in Microsoft Teams

Hi Lucid community. I am currently trialling the free version for my organisation. I have a requirement to produce some basic Org and Team charts with Lucid that will be published into our Teams page simply as a tab. Currently using the free version - it appears it displays the content in an "editor" view and my desire is to have the output of the file simply generated in a read-only format so they Teams members can zoom in/out and view content but arent able to see any of the editing tools on the left. This doesnt seem openly simple to achieve (perhaps a paid feature maybe). Can someone advise if Lucid supports this capability for my team audience.  

posted in Product Questions

Hi Im signed up to the free trail to see if your product works for us im trying to creat an org chart but it will not import i just get this    Can you help

posted in Product Questions

Lucidchart Actions not working in Presentation mode in Chrome browser

The Actions work when presenting the same chart using Firefox 93.0 (64-bit) but not in Chrome Version 94.0.4606.71 (Official Build) (x86_64) on Mac OS

posted in Product Questions

So I have two questions:  1) Why did LucidChart change the shapes on an already built org chart?  The display changed the way the information is displayed.   2) Where did my LinkedIn button go on my SFDC contacts?      

posted in Product Questions

Recover deleted custom shape library

How can I recover deleted Lucid chart custom shape library?

posted in Product Questions

Alphabetise bulleting?

Is there anyway to alphabetize the bullets? I can see numbering and a range of different types of bullets but not alphabetise?

asked in Product Questions

Download Lucidchart document that is embedded in Microsoft Teams

I cannot download the document that I have created into a pdf. The File option in the top bar is not there. This seems to be an intermittent problem as it was there last week and I could download it but this morning again it's not there. Any ideas on how I can resolve this please? Incredibly frustrating.

posted in Product Questions

Tying progress bar to dynamic shapes

I am creating a dashboard and using progress donuts to track the completion of each step in the progress. I want to add a progress bar that shows the overall completion of all tasks. However I do not have an outside dataset to link to the progress donuts. I simply wish to change the values of the progress donuts manually and have the progress bar reflect the changes that are made to the donuts.  Is there a way that I can do this or is an outside dataset required?

asked in Product Questions

Auto layout messes up line connecters

I like the auto layout feature of Lucidchard when adding new elements to charts what I do not like is that 1) lines do not stick to the starting positions I have made and 2) that lines does not respect elements but simply goes through these.Are there anyway to force lines to keep the original starting positing and ensure that the move around existing elements?

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