Hello 

For a few weeks now our organisation charts have not been updating correctly when the data is refreshed (Org chart / data / manage data / refresh dataset).

After refreshing some of our organisation charts become flat as if there were no hierarchy. 

Our organisation charts are linked to Google Sheets where the structure has not changed since they were created several years ago. The data contains no loops and is entered correctly.

What we tried : 

• Replace dataset : Doesn't work the Org chart goes flat (same than with a simple refresh)


• Creating a new Org chart from the very same source the Org chart is ok. Which confirm that the data are correct. But we need our original chart to work as it is embeded in a lot of other tools.

It seems to be random (out of several org charts linked to the same Google sheet some still work others don't). 

Do you have any idea what's causing this problem and how to fix it? 

Thanks a lot!