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Carla S
July 21, 2023

No option to EXPORT

  • July 21, 2023
  • 5 replies
  • 76 views

Since upgrading and becoming a paid customer i have had many issues exporting my charts. The option isn't available currently to select on the file menu for any of my charts. It is not a master page and i have cleared cache tried in 'incognito' mode but still nothing. Please help!!

    Comments

    Phillip W
    Lucid support team
    July 21, 2023

    Hey Carla

    Thank you for posting in the Lucid Community! Are you seeing any error message when you attempt to export? Would you also mind clarifying how you are trying to export i.e. what file type you are trying to export what size etc? 

    Thank you for your help and patience here! 

    Carla S
    Carla SAuthor
    July 21, 2023

    Hi- no error message as I can’t even select the export option on the menu! I’m trying to export a chart I have created to PDF

    Phillip W
    Lucid support team
    July 21, 2023

    Hi Carla

    Thank you for the response and context! I have created a support ticket for you so we can take a closer look -- talk soon 😎

    HR99
    September 4, 2023

    Please help no option to export my chart. please suggest how to export

    Emma D
    Lucid support team
    September 5, 2023

    Hello HR 

    Thanks for posting- I'm sorry to hear you're having trouble exporting your chart. Would you mind reviewing the troubleshooting steps in the Troubleshooting: Export or print a document article from our Help Centre to see if any of these might resolve the issue? 

    If those steps don't help could you confirm how you are trying to export your chart (including the file type document pages cropping etc) and any specific error messages you are seeing? Thanks and I hope this helps!