Peer Support

Thx Micah. Why  do I have to "Connect Lucidchart with Google Drive"? This is too many steps and frankly I don't know what "Connect Lucidchart with Google Drive" means.Why can't I just go to my Lucid Chart > File>Export to Google Drive>Workspace; and then just navigate to the Google Folder where I want this Lucid Chart to reside? It is this functionality that you say is broken? If so yes please let me know when this is repaired. Thx. - Gene. PS - You should also just allow a response via the email I received. I am responding to a recent note I sent along. I don;t even know if this will get to you - this is too many steps and uncertainty as well.

I want to share a URL with view only access BUT I do not want it to update as I am working. I want a version to be live to a large view-only group while I work with my team behind the scenes to make edits. When we are ready I want to be able to send updates to the live version so it changes. Essentially I want to turn-off the "continuously updating" aspect of Lucidchart for this shared URL. I cannot seem to figure this out and I can only do this via URL. I do not want to download PDFs or Slides or something it needs to still be the LucidChart file that people can navigate through.

I've been working on a chart for a couple months now off and on. I noticed today that the swim lanes have disappeared; they were there at EOD yesterday. I've made changes today. How can I recover the swim lanes?

Share your final document with the Lucidchart Community by commenting your document URL below.

Is there any PAN Firewall Stencils? Or Meraki Equipment?  

I am unable to export the diagram to visio fully. There are a lot of missing items.

I wish to create a script (Python etc.) that will allow me to iterate through BPMN tasks collect custom attribute from each in sequence (like TTE) and sum the TTE for a given branch. In the case of binary gateways recurse each branch getting times through the chart for each decision possibility. Hence being able to determine the shortest and longest routes based on decision branching. So if a completely linear process has 5 tasks each 60 min then the whole process should take 300 min. With a single branch one branch may take 450 min (short route process) and the other take 600 min (extended route process). Please advise. Thanks

Recently I lost my google docs integration of lucidchart.  I have noticed lots of the links for lucidchart and google integration are broken or indicate a problem.Lucidchart is no longer in the add-ons search and the chrome link for me says not-avaliable.  and this link is dead https://workspace.google.com/marketplace/app/lucidchart_diagrams/7081045131 along with the chrome add on https://chrome.google.com/webstore/detail/lucidchart-diagrams/apboafhkiegglekeafbckfjldecefkhn

Can I group objects in multiple layers so that when an object is moved in a layer the grouped objects in the other layers are moved as well?

Is there a price plan for Non-profits?    

When i want to integrate a lucid chart with firefox i get asked to allow login with my account. After i agree i only see an empty window. From there on i am stuck on Firefox. When i open it with chrome is works like a charm.   I use Firefox 105.0.3 (64-Bit) and Google Chrome Version 106.0.5249.119 (Offizieller Build) (64-Bit) I am a heavy Firefox user would be great if you can fix it also for Firefox.  

I would like to change tiers manually in my org chart. I have seen similar posts suggesting this more than a year ago. Is it possible? I want to have tier as a support team and the next tier will be all the departments but none of these departments will report directly to the support team but to the tier 1. Thank you.

What kind of SSO authentication do the mobile applications use SAML or OAUTH?

I have a few large process charts and I would like to export a list of all of the processes in each chart to a text doc.  Is this possible?

I want to be able to display the page number of documents automatically. I found that there is a "page number" on the insertion tab. However even when inserting it the number is not changed automatically by copying to the second and subsequent pages. How can I automatically switch page numbers?

Hi I am trying to find a way to put hidden comments of my exported pdf diagram so i can avoid so many callouts which create noise is there such thing?   thanks d.

Hi In visio i have the option to create an on-page reference where i can jump from shape 1 to shape 2 in a click so if i want to avoid too many lines i point to a circle A which by clicking it takes me to Circle B in other area of the diagram is there such option in lucidchart?

Hey we've been using Lucidchart for a while and make a lot of use of the 'Actions' on shapes so I can link to an external web page for more info. This works fine but recently the behaviour has changed where clicking on the shape now displays the link and I then have to click on the link to take me to the content. I'm sure it never used to do that and it seems to be doing the same on Chrome and MS Edge. How can I switch this off so it retains the old behaviour?

How do I remove the approval tick from shapes when the text contains approval?  

Hi I may have missed it but is there away to work offline? when I share my screen on teams I find that the constant Save slows me down and sometimes I need to wait until the save is completed before I move make the next change ...

How to creat new server rack shap withe standar size RU i want creat audio product rack ( power amplifier audio source wireless microphoneaudio patch and audio connector....) some product use half size rack standart size thank you  

Hi I have imported a selection of jira issues into a matrix on my lucidspark board. I'm trying to move an issue from one column to another e.g To do to in progress but I'm getting the following message Cannot move card to a 'Read-Only' field. Is this something I should be able to do? Regards Grant    

please explain how the Lucidchart Plugin for Confluence server works.We installed this plugin for testing purposes. We did not log in to the plugin because the tests were running. But it was revealed that the uploaded visio files automatically started to be sent to the lucid.app servers and have the following address https://lucid.app/documents/viewVisio/dd4708db-**** The global problem is that no one gave the right to publish documents in the public domain.But if you copy this link "https://lucid.app/documents/viewVisio/dd4708db-****" and paste it for example into chrome in safe mode then we will see that the files are published on the Internet and there is access to them. How can I make sure that these files are not published?How to make links stop working?What do you want from people? Tell   When opening the file in the "lucid.app" program there is a menu in the Chrome tab. But in this menu there is no button to delete the file / stop publishing it to the entire Internet.O

I have ran the python Azure script and created the json file.  When uploading the json file for two different Azure subscriptions I get a warning that says "Something went wrong when importing or updating data sources" Any advice on how to pinpoint what is going on so I can get this subscriptions loaded into Lucid Scale.  The Azure AD option is not an option for me at this point.   Thanks

Hi having trouble downloading export of diagram. I get a popup note with info that document was successfully created but there is no document to be found. It worked without problems a few days ago but I have hade the same problem before that. Cookies has been cleaned away. Any ideas on what the problem might be?