Peer support

Hello everyone,I have been using Lucidchart for some of my more complex workflow mappings lately, but I’ve run into a frustrating technical bottleneck when working from my tablet. Whenever I am running a series of automated background tasks—specifically when syncing large data sets into my diagrams—the entire canvas interface starts to stutter significantly. It feels like the main thread is blocking during the initial handshake, which results in the whole app hanging for several seconds before I can actually drag a shape or edit text.I’ve already tried clearing the cache and reducing the number of active layers, but the "micro-freezes" persist during peak execution of the background scripts. I even went through a clean roblox modified setup for my mobile execution environment to see if a more isolated script handler would stop the browser from stalling, but I’m still seeing these intermittent handshake delays that cause the UI to lag behind. It is making it very difficult to stay produ

You may have already used the Lucid MCP Server to connect Lucid with tools like Claude, ChatGPT, and Microsoft Copilot to search, retrieve, and summarize your documentation.. Today, we are excited to announce that we are extending the Lucid MCP server to move beyond understanding your documents.We are officially adding the ability to create documents through the Lucid MCP Server! ⭐You can now use your AI tools to convert text prompts into structured Lucid diagrams. This feature allows you to start your canvas with a meaningful starting point so you never have to stare at a blank page again.Here is how you can utilize this new feature in your workflow.Describe what you need, like a process flowchart or entity relationship diagram, and let AI handle the drawing. The Lucid MCP server can create any Lucid diagram with standard shapes. Example: “In Lucid, create a user flow diagram for a mobile app login. Start at the ‘Welcome Screen,’ show the ‘Enter Password’ step, and include a branch fo

I would like to know how to edit the list of names in the “Assignee” section of Lucid cards. The list of name actually showing does not reflect my team members and would like to have only those name in the drop down list.

I have not purchased yet, but if I do, will this allow multiple users to be able to edit the org chart? 

Hello, I added some code block objects to my document yesterday to find that they had disappeared today when I opened the chart again. As I understand, the documents auto save so I believe this is a bug. It’s a bit annoying as now I have to make a bunch of code blocks again. Anyone else experience this? How do I avoid this happening again? Should I just not use the blocks? Thanks.

Hi Lucid-Community,I am experiencing an issue with the Excel 365 integration in Lucidchart.I have linked an Excel 365 file to my Lucidchart document and connected several shapes to the data. The synchronization itself works correctly, but percentage values are not displayed as expected in Lucid.Percentage values from Excel are shown as decimal numbers in Lucid instead of percentages.For example: → 15% in Excel is displayed as 0.15 in Lucid.To display the correct percentage, I currently have to manually apply a formula or formatting to each field in Lucid, which is quite time-consuming.Is there a simpler or automatic way to ensure that percentage values from Excel are displayed correctly in Lucid without manually formatting each field?Thank you very much for your support.How it is displayed in Excel: How it is displayed in Lucidchart:  

I saw another used asked for this feature several years ago.  I'm evaluating LucidChart for company deployment and this feature - the ability to shade highlight or bold a specific field in an ERD is essential for us.  Is it possible in LucidChart?

Is there any reason why the total number of documents in a subscription (available from the admin panel in Usage Data) is different from real document number (retrieved from compliance=>discovery) assuming that I’ve choosen the last 3 years option in Date.Regards.

Hi Lucid users -- if you are having trouble with Revision History there are a couple of things to take a look at: Revision History is only available to certain subscription levels. If you receive a message saying you are unable to view it you will need to upgrade to access your revision history. If you upgrade your revision history will be available from the beginning of your documents. Refer to our Upgrade your Lucid account. While making edits to your document Revision History will save a different version every few minutes. Pressing “Restore” will restore that copy over your current copy. If you are wanting to keep your current copy you will want to press “New from version”. While going back and forth between versions in your revision history it is possible that even the most recent version isn’t your current document. You have to exit revision history entirely to look at what your document looks like currently. If you accidentally restored your document to a previous version but w

Hi comunityI am using the swim lane shape to group flowchart shapes together.Since yesterday I notice that the compete diagram is somehow flickering.In addition, as soon as I want to change something in the diagram (e.g. change the edge of a connector), all the flowchart shapes are moving automatically to the left the swim lane. This brakes my complete diagram.Is this a bug?How can I continue here?Thanks, and best regardsDani

A few months ago, suddenly a 7-day expiration was added to all lucidchart sharing — even within my own company. So now, everyone keeps losing access to links that were previously shared with them. I spoke to our corpeng team and they said they didn’t implement this, and security doesn’t implement without corpeng. What’s going on here?

I cannot edit ANY of my documents, I am the owner of ALL of them and I cannot edit a NEW document. I cannot scroll properly. I cannot create anything as it all is locked. This effects everything

I am trying to create a questionnaire with some logic jumps and would like to map this project out.  Unfortunately, I am not sure which free template I might start with.  Any ideas?  Thanks.

Hi everyone,I’m looking for some help with user management in my Lucid account. I accidentally removed several users from a specific group, and now I’m unable to see or access their files/folders that were associated with that group. Any advice on the quickest way to roll this back would be greatly appreciated!

Hello,I have an Org Chart in which I have duplicated a tab that has data linking to Excel.  On the new duplicated tab, Lucid created a new data set instead of keeping the data linking that exists in the original tab.How do I either duplicate the original tab and keep the data linking or relink the new tab to the original data in excel?Thank you,Brian Moser

Hi!So I connected my HR Team Database to Lucid chart to create and maintain both my org chart and my team directory, but for some reason my sheet isn’t syncing at all to my lucid chart. So far I’ve tried:replacing my dataset 4 times clearing my browser cache and then re-opening disconnecting and re-connecting my google sheet AND google drive integrations restarting my computerIs there something I’m missing? Please help!

Lucid automatically adds “http://” in front of a link, but I am adding a link to a shared server and filename which starts with “\\”, instead.  Adding “http://” makes it invalid. How do I avoid this ‘helpful’ feature?

tried exporting to various options: pdf, png, png-transparent, svg, etc.It says “generating file”, but then an error shows up “An error occurred. Failed to download”.error message​​​​​ 

Hallo zusammen,ich möchte Lucid hauptsächlich zur Prozessdarstellung nutzen und innerhalb des Systems verschiedene Verlinkungen erstellen.Ist es möglich, einzelne Prozesskästchen bzw. Prozessschritte in anderen Prozessen zu verlinken? Idealerweise so, dass Abhängigkeiten sichtbar werden.Besonders interessant wäre für mich eine Funktion, bei der ich eine Art Beziehung zwischen Prozessen herstellen kann. Wenn sich beispielsweise in Prozess A etwas ändert, sollte ich einen Hinweis oder Alert erhalten, dass Prozess B überprüft werden muss.Gibt es in Lucid eine Möglichkeit, solche Strukturen ähnlich wie eine Datenbank- bzw. Abhängigkeitsstruktur oder vernetzte Prozesslandschaft darzustellen?Vielen Dank für eure Erfahrungen und Tipps!EnglishHello everyone,I would like to use Lucid mainly for process visualization and to create different types of links within the system.Is it possible to link individual process boxes or steps to other processes? Ideally, this would allow dependencies between

HiMy company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail.I receive the notification in LucidChart bu can't do anything with it.Can you set this up manually? My team's domain is ab-inbev.comevidence:  

My company email is linked to a enterprise account but license hasn’t changed over.

For the past two weeks, I have been unable to create any new docs, as Lucid is showing I am offline (photo attached). I confirmed my subscription is active. This occurs on my laptop whether on VPN or not, and in all browsers. I have cleared out cache / cookies with no resolution. I am able to access Lucid on my iPhone via my home WiFi (same network that I have a failed connection error on w/laptop). Any ideas on the fix here?  

I am looking for help to format text within a cell.  I haven't found a way to add line breaks when entering text within a cell.  I seem to have this option when using a text box but not when adding text directly into a cell.  I am forced to add single spaces until the word wraps to the next line.  This makes it difficult to use bullets or numbering within one cell.  

Using Shape Options > Rounded > 0 px, the corners of shapes can be changed from rounded to sharp.  This feature should be available with lines as well.

Distribute your process documentation across your digital ecosystem with embedded repository documents! Repository documents can now be shared through a variety of Lucid integrations, allowing you to keep crucial documentation together and efficiently distribute sources of truth within the systems where you work.  Embed repository documents in ConfluenceThis feature is only available to users with the Process Accelerator add-on.To embed repositories, a user must be assigned as an accelerator manager, repository owner, or process owner. When embedding, users with a Process Accelerator role can define the embedded document access level by choosing between comment or view-only permissionsRepository docuemnts can be embedded in the following third-party systems:  Confluence Cloud Confluence Data Center Jira Cloud Jira Data Center Microsoft Excel & PowerPoint SharePointRepository documents can be created in Lucidspark or Lucidchart. To embed your chosen document, make sure to select the