Solved

Lost documents in Lucidchart

Hello I have .html version of Lucid Chart but we lost the real call Lucid charts is there any way to recover them.

Best answer by Zuzia S

Hi @NekadiR, thanks for posting in the Community and thank you @aparrish for chiming in!

@NekadiR Could you please elaborate on what you mean by “lost”? Are you referring to the documents not appearing in the Documents list?

Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).
It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post.
If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.

If none of these options work, please let me know! Thank you for your help and patience.

+18

@NekadiR I found a solved thread that might be useful to you:

I hope that helps!

+8

Hi @NekadiR, thanks for posting in the Community and thank you @aparrish for chiming in!

@NekadiR Could you please elaborate on what you mean by “lost”? Are you referring to the documents not appearing in the Documents list?

Can you double check that you're in the correct account? Sometimes users will use single sign on while signed into a different email account, which can produce errors. I suggest that you make sure you've checked any and all Lucid accounts that might be under your email address(es).
It is easy to accidentally delete documents. Could you please check that the documents aren’t in your trash? If the document is in the trash, check out this Community post.
If the documents were shared with you and now you no longer see them in your account it is possible that whoever shared it with you rescinded your access. We would recommend reaching out to whoever owns the document to have them re-share it with you.
Your documents might be hiding in your browser history. If you carefully look through your browser history when you last worked on the document, you might be able to find it.

If none of these options work, please let me know! Thank you for your help and patience.

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