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Leianne C
Leianne CAnswer
Lucid support team
Jun 9, 2026 6:55 AM UTC

Hi ​@PJThatcher, thank you for posting in the community! Just chiming in with some additional troubleshooting steps. Sometimes, problems with uploading could be related to the size of your image. We have a maximum size limit of 4,000 x 4,000 pixels. If your image is larger than this, would you mind resizing your image and trying again?

Hope this helps. Please let me know if you see any improvements or if you have any questions! 

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aparrish
Lucid Legend Level 8
Lucid Legend Level 8
Jun 6, 2026 10:13 PM UTC

​@PJThatcher I’m redirecting you to a similar solved thread to answer your question: 

 

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Leianne C
Leianne CAnswer
Lucid support team
Jun 9, 2026 6:55 AM UTC

Hi ​@PJThatcher, thank you for posting in the community! Just chiming in with some additional troubleshooting steps. Sometimes, problems with uploading could be related to the size of your image. We have a maximum size limit of 4,000 x 4,000 pixels. If your image is larger than this, would you mind resizing your image and trying again?

Hope this helps. Please let me know if you see any improvements or if you have any questions! 

Translate