Peer support

¿Se puede convertir el contenido de los diagramas a HTML? y tienen algún ejemplo que puedan mostrar?

The UML State/Activity Diagram components seem to have change and now you no longer get the "red dot" that allows you to draw lines.  This makes quickly drawing out an activity such a PITA.Impacted components:- Start- End- Branch/Merge- Final FlowI've been a paying lucid charts user for almost 10 years now and pretty disappointed to see how this software has suffered from the "Microsoft Word Syndrome" (where software for simple use cases continues to add more and more features at the sake of usability).

So I am trying to add a Title to in my presentations but when I add a text box and view it in presentation mode the box is and text are greyed out.  

Hey there, gone through the “How to” documentation for configuring AI Prompt Flow in Lucid Charts 5 times now. No matter what I configure when Executing a prompt, I only get “Failed to get response from custom endpoint” Any insight or ideas of where this could be going wrong? Example Photo of config/Prompt below.  “AI Prompt Flow” integration on Lucid’s side is both “Connected for my Account” and “Connected for me”   Endpoint URL: https://api.openai.com/v1/chat/completions   Tried many model types (4 and 3.5 alike, found under the provided compatibility list for “chat completions”)   Generated and test multiple API keys, confirmed they were “used/called on” on Open AI’s side  

Trying to create a link in a process diagram to another part of the page that has more detail.  I can link to another page or another document, but how can you create a link to another part of the same page?

Hola, buen día; Estamos considerando migrar a este programa, el día de ayer estuve explorando la plataforma y lo que buscamos aparentemente lo hemos encontrado aquí. Solo me surgió una cuestión ¿A la hora de a hacer el organigrama los participantes se ligan a los diagramas? es decir, En el organigrama en el área de Ventas se tiene como participantes al Ejecutivo de Ventas, ese participante se puede ligar automáticamente o manualmente a los diagramas donde participe el Ejecutivo? ¿o no se cuenta con esa función?

Hello, i try to change user email in admin console but changes does not apply and there is no any errors appear.When i try to change user e-mail dialogue window asking me for my admin password, but i’m logging with Google SSO.I try to use my G-mail account password and try to apply changes without password but there no any difference: no changes and no errors.Can you please help here ? 

If another user has shared a document with you, you will first need to accept their invitations to collaborate. You can do this by following the steps below:Accept through your email:Go to your email account and find an email from Lucidchart or Lucidspark. It should say something like: Subject: Lucidchart Context: You’re invited to the document “Document Name”...Once you find the email, open it and select the “Accept Invitation” button in the email. A new window will open containing the shared document to be viewed or edited. 

I have created a Folder under my Documents.I shared this Folder with my Team of 10 people. (Permission level: View & Edit)If I move a Lucidchart “LC” into this folder, will all 10 people of my Team have access to the Lucidchart LC?If yes, then what level of access would they have? - View only? Edit?

Hello,  We have a company lucid chart account, we store maps for each of our clients. We want our (external) clients to be able to access and edit their maps with a free account ideally. When we share it directly with them with edit access, they get a “You are out of shapes” prompt. Is this possible to accomplish? Do I need a specific plan?  

For some reason, I cannot see most of lucicharts that I created previously under Home > My documents.  I still can access them if I have the direct URLs and make a duplicate of them. Then the copy will be shown in above place. Can you help to figure out why and fix this. Thanks!  

One of our staff members is leaving. What will happen to her Lucid Charts?Will they be assigned to Admin (me) when I delete her accountAnd how can I transfer her work to the next person who takes over her role?Thanks 

When I add shapes to a page LC boxes all the shapes with a single blue border. This creates a large blue box. Is this an option or standard. Can it be turned off? (What is it called?) Thanks.

Hi,I’ve created quite a complex flow chart that displays multiple business processes across multiple divisions/departments. I didn’t know about layers before i created this. It seems that i’m unable to create a layer, that includes process boxes, with all its connecting lines retained to another layer?  I’ve worked out i can hold option key (mac keyboard) to connect multiple layers. This is fine if i’m building layers as i go, but i didn’t so is there any way of doing this retrospectively.Any help would be appreciated.Cheers Ben

We need to migrate one Confluence Cloud instance to another Confluence Cloud instance and would like to keep our Lucid chart embedded links without changes.Is it possible? I saw some articles in the Help Center that Lucid Chart doesn’t support it.We have many pages with Lucid Chart graphs and it will be a big effort updating all links manually.Thanks! 

I used to have the Change Shape as an option and now it is greyed out. Why has this changed?

How to disable team space? We don't like this feature, it just gets in the way. It would be better just the folders. I can't manage the contents.

Is there a way to automatically calculate how many lines are connected to a box in the flow chart?And if so, can you calculate in & out? I’m trying to work out how many times an item in used.  

We use Lucidchart to create floor maps of our office.  When users view the maps, they cannot print to PDF.  It seems very likely this is a problem because the users are not licensed.  Does anyone have thoughts about how to allow users to print our floor maps?

Why can’t I edit an org chart as editor.Background:  I’ve used Lucid for a few years for org charts and was owner of our accounts/charts.  Was taken off as owner and added as an editor.  Another employee produced new org charts. I need to update by adding new people under a manager, move people from one manager to another manager, and more, however, I cannot make ANY edits on the org chart with the exception of deleting a box/role.  What gives?  What can an editor actually do?  I’ve never seen this before.  

Hi In visio i have the option to create an on-page reference where i can jump from shape 1 to shape 2 in a click so if i want to avoid too many lines i point to a circle A which by clicking it takes me to Circle B in other area of the diagram is there such option in lucidchart?

I got this question from a user. Any insights? Sounds like there won’t be a good answer for him, but I figured I’d ask. Not sure who “owns” lucid account and teams nowadays but is there any way to allow sharing documents (at least read only or comment) to people outside of the team? I lose ability to share my own documents as soon as they’re moved into the team directory which is very annoying because I have to then copy them back to my own directory and share from there thus leading to changes made in one version being lost in another.

I have an issue with URL’s in my XL not showing on my Org chart. All inks are valid and can be pasted directly into a browser. Please see links below.This link works in the chart: https://www.ceto.com/hubfs/vdegennaro.jpgAnd this link does not:https://www.ceto.com/hubfs/Headshots%202022/barry.jpg This link above and other’s with a similar URL do not render correctly on the chart.  

Update for October 2024:The organizational groups experience for Enterprise accounts is now available for accounts using SCIM! Tip: If you currently use allotments and/or group admins and wish to continue using those features, you need to wait until our next migration solution is ready. If you don’t use those particular features or if you're okay with losing functionality for allotments and group admins, you can choose to follow the migration steps outlined in the resources below.The migration instructions can be found in the following resources, depending on which IdP you are using:Okta migration article

I am trying to create an organizational chart and need to list employees under the supervisor instead of laying them out horizontally.  Surely there is an easy way to change a setting and do this.