Hi Team,
I’m having trouble linking my lucidhart account when configuring the macro in Confluence. I always get an error message when prompted to login. How can I troubleshoot this issue?
Answer
Lucidchart Macro in Confluence
+1Best answer by Abigail M
Hi Jasinta, the most likely cause of this issue is that 3rd party cookies are disabled for your browser. Would you mind enabling 3rd party cookies and then trying again? Please take a look at this article for information on how to do this.
If this doesn't solve the problem, could you please try opening a private/incognito window and trying again? If your issue is no longer occurring with an incognito window, you might have an extension that is causing trouble, and uninstalling it should allow you to access Lucidchart normally.
+9Hi
For more information, here are our Confluence Resources from the Lucid Help Center:
I appreciate your help and patience!
+1Hi
Yes, we do have the Lucidchart plug-in that used on over 1000 pages. At the moment, we are on the server but will be migrating to the cloud soon.
+7Hi Jasinta, the most likely cause of this issue is that 3rd party cookies are disabled for your browser. Would you mind enabling 3rd party cookies and then trying again? Please take a look at this article for information on how to do this.
If this doesn't solve the problem, could you please try opening a private/incognito window and trying again? If your issue is no longer occurring with an incognito window, you might have an extension that is causing trouble, and uninstalling it should allow you to access Lucidchart normally.
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