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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6342 Topics
Sascha K
Sascha K
asked in Product Questions
uncover post-it by mouse click for sprint planning poker in Lucidspark

Hi does anyone know a way to create post-its or similar items that are initially hidden and can then be "uncovered" by mouse click? I'm trying to do a planning poker for Scrum in Lucid and can't find a suitable template for it. Many thanks & greetingsSascha

432
Abby S
Steve S101
Steve S101
posted in Product Questions
Read mode feature request

Rather than relying on the creator to share with you as reader only editors should have the ability to set their view to read only while reviewing the document. This is critical in the early stages of review as many diagrams are large and accidental changes are possible while navigating the content. Should be an easy feature to add. 

80
Addie
Lucid Legend Level 8
Dewalt K
Dewalt K
posted in Product Questions
Copy and paste from Lucid Chart to external apps

I noticed from yesterday (1st February 2023) that I am no longer able to copy diagrams and shapes from Lucid chart to external apps like Microsoft word and PowerPoint or Mac pages and keynote. I have always been using a simple select all (cmd+A) copy (cmd+C) and then just paste (cmd+V) in word or PowerPoint without any issue. Now I need to export the diagram to jpeg or other format and import to my documents.

1850
Addie
Lucid Legend Level 8
COOLEY, R
COOLEY, R
posted in Product Questions
Cannot upload images

I cannot:- upload an image from my machine- paste an image from the clipboard- add an image using the Add image button on the left- add a gig using the Add image button on the leftI have only used 3% of my storage.This happens on MacOS 13.1 using Chrome and Windows 11 using Chrome. I have replicated this issue across multiple boards and so has the colleague who uses a Windows 11 machine.I think something may be broken on Lucid's end…

140
Coumba D
Glacier F
Glacier F
asked in Product Questions
How to show lines overlapping?

Hi Team Lucid I am trying to create P&ID using line and I could not find any way to show line overlapping so I used some symbol in between but somehow the lines do not coincide neatly it looks messy (I do not want to cross + the lines). Is there anyway you can please teach me so I can complete the task smoothly.        

2690
Leianne C
cindy
cindy
posted in Product Questions
Printing

How can I get my flowchart to print using the entire page? 

220
Micah
Laura F
Laura F
posted in Product Questions
Niveles organigrama

Tengo una duda hay forma de que el organigrama se visualice por niveles es decir un nivel 1 puede tener a su cargo directo a un nivel 5 (sin que éste tenga que depender de un nivel 4 antes). Como se visualiza en la imagen GRACIAS

320
Micah
Ron K103
Ron K103
asked in Product Questions
Convert Sticky Note to Jira Issue greyed-out.

When I choose Convert to Card from a sticky note then select Jira Issue it creates the Jira Issue and creates a card in lucid and the issue in Jira but the card is greyed-out? Does anyone know how to fix this?

357
Abby S
carlos c
carlos c
posted in Product Questions
How attach files to a square or Circle

Is there no way to do this? 

40
Addie
Lucid Legend Level 8
Gayle L
Gayle L
posted in Product Questions
Group Org Chart - Losing Photos

I am creating an org chart for my team. I can create it all and add photos but once I move it to a Group View (which is what I want) all of the photos go away and I cannot get them back. Where do they go? Or how do I add them to the group view?

10
Addie
Lucid Legend Level 8
Kristen V
Kristen V
posted in Product Questions
Embedding a collapsible org chart loses functionality when embedded

I want an org chart that is collapsible but when I embed the iframe on our website the functionality is gone. Is there a way to keep the collapsing / expanding function?

200
Phillip W
Audrey V
Audrey VLucidite
posted in Product Questions
How to make strategic planning sessions a breeze in Lucid (+ template)

Strategic planning is naturally a complex process—multiple teams need to meet reach an agreement and translate their discussions into tangible action plans. But with the Lucid Suite it's easy to plan collaboratively working from anywhere in the world! Lucidchart provides the data and dashboards to inform decisions and keep track of progress toward goals and Lucidspark provides the flexible canvas teams need to ideate prioritize and plan together.   By using Lucidchart and Lucidspark together cross-functional teams can stay aligned from ideation and planning through to execution and monitoring. And by capturing everything from the messy ideas to the polished plan and dashboard in Lucid it’s easy to ensure follow-through and accountability on action items.  How to use Lucidchart and Lucidspark to streamline quarterly planning: Step 1: Gather participants in Lucidspark to begin discussing and ideating. You may want to use the timer or other facilitator tools to keep the dis

600
Audrey V
Doug B102
Doug B102
asked in Product Questions
Sharing Presentation Mode

I want to provide staff at our company with the purest and simplest user experience when walking through a Lucid Diagram.  In particular I want to use a Swimlane diagram as a tool to navigate into different systems and different parts of systems.  I have a diagram with hyperlinks to the right places - this works - and to instructional videos - also work.  The new Presentation mode provides this. However I have 2 problems; 1). I cannot 'share' a lucidchart in presentation mode 2). When presentation mode is used any hyperlink clicks cancel presentation mode.  If the user restarts it they are taken part to the first slide.  Exporting to Google is not a solution as the hyperlinks are lost and the animation that lucid provides is gone.  I want the users to only use the Presentation 'Play' Mode.   

1403
Addie
Lucid Legend Level 8
alison.lohse
alison.lohse
posted in Product Questions
Building Account Maps without Salesforce integration

Is there an XLS or CSV template that can help build Account Maps if we don't have a Salesforce instance?

260
Leianne C
Leon I
Leon I
posted in Product Questions
Suggested Formatting Rule

I have just seen a recorded webinar and was following - until I got to the point where it was mentioned that if you create something that uses text then the 'application will ask you if you want to set that as a CF rule'. It was mentioned that this will pop up on screen.      I have followed this part 3-4 times and this pop up has so far never appeared. Later in the recording there is clearly a CF rule saved as a 'Suggested Rule' - I have never come across this.  How do I replicate this to get the application to auto suggest CF rules? 

20
Addie
Lucid Legend Level 8
Elizabeth B101
Elizabeth B101Lucid product team
posted in Product Questions
Align your team with Diagram Keys

How do I know what department is driving this part of the process? What action items am I responsible for to ensure we meet our timeline? These are all questions I have when building out various projects processes and systems in Lucidchart. So I'm very excited to use the new Diagram Key shape found in the standard shape library in Lucidchart to bring clarity and alignment to my team! In the initial beta of Diagram Keys colors are supported. Click to access the product-based divisional org chart example template to see a good example of adding clarity with color. With this template I am coordinating and planning for department growth. Each department has an assigned color and it’s clear where we’ll need additional resources to accomplish the goals we've set out for the rest of the year.   I can't wait to see how you're using Diagram Keys and what feedback you have as we continue to develop this. Read more in the Diagram Key Zendesk article here.

190
Addie
Lucid Legend Level 8
Jim P101
Jim P101
posted in Product Questions
No Longer Able to use arrows <> to move chart to chart

My arrows (<>) to navigate between charts no longer appear to work.  Any idea why this functionality would have disappeared in the last couple of weeks?  

50
Addie
Lucid Legend Level 8
Tom R
Tom R
asked in Product Questions
How do I disable word wrap in text for a line?

Hello. Is there a way to turn off word wrap for the text added to a line? Maybe i've got a default style set wrong or some such but Lucidchart seems to be forcing all line text to wrap. And in some odd cases making three lines of text when a single line would do. And this seems to be irrespective of the length of the line. Ideally i want the text 'A short line of text' to be on a single line.  See the screen cap below....

3700
Addie
Lucid Legend Level 8
Caroline W101
Caroline W101
posted in Product Questions
Looking to link file name or ideally tab name in the chart

Hi Folks   I must not be using Lucid speak as I suspect this feature is there and I just can't find the answer through searches.  I'm looking to embed the tab/sheet name into the chart to keep them synchronized. thanks! Caroline

530
Phillip W
Karl Kristjan P
Karl Kristjan P
posted in Product Questions
Transparent images

When I try to copy and paste or add a transparent image onto my whiteboard it does do it but keeps the checkered background. I obviously don't want this and was wondering what I might be doing wrong here?

1210
Micah
Kevin C103
Kevin C103
posted in Product Questions
why does my presentation slide look milky in lucidspark?

I created a graphic slide-sized and added it to my presentation when i step through and it get to that slide the slide is milky? hazed out? I tried arrange>bring to front and it's still like that. I think I'm missing a step for properly converting the graphic to a slide maybe?

110
Addie
Lucid Legend Level 8
Whitney P
Whitney P
posted in Product Questions
Authentication for Page

I am wanting to embed a URL for a Lucidchart page in Sharepoint.  The goal is that the link is accessible to anyone who has the link or anyone who signs in with domain credentials.  Does anyone have any ideas on how to accomplish this? Or if it's even possible?

50
Richard U
Liz H102
Liz H102
posted in Product Questions
configurable arrows?

are there configurable arrows meaning can i extend curve one etc? 

60
Addie
Lucid Legend Level 8
Karin V
Karin V
asked in Product Questions
Moving or Copying Layers between pages

Is it possible to copy or move a layer from one page to another? If so could someone talk me through it? I can Duplicate a layer but there doesn't seem to be any way to then move that duplicate to another page...  Thank you :) 

854
Micah
Gloria O
Gloria O
asked in Product Questions
Where is the file menu in Lucidchart

Hello   I'm stumped! I cannot find a way to get the file menu to appear. Same with the right side doc. And for the life of me...how do I insert a new page? I work in a school district so we have the education version. Thanks for your help.   Gloria

654
Phillip W
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