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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

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Ashley CLucid support team

posted in Product Questions

Take your Lucid documents from just-okay to SLAY! 🤩 with free access to Streamline icon and illustration sets

You’ve already been able to level-up your Lucid diagrams with GIFs icons and emoji shapes. But now you can also gain access to Streamline’s huge library of icon illustration elements and emoji sets! This is not a drill! To learn more about how to enable and use Streamline check out our Integrate Lucid with Streamline help center article. It’s free for all Lucid account levels and available right now. I repeat: this is not a drill. Upvote this post to show your support and leave a comment to get notified of new replies. Now get out there and create the diagram of your dreams! 😍

posted in Product Questions

How do i add layers in the trial version

I have the trial version of Lucid art but can't seem to find a layers option - does this exist in the trial version? Thanks

posted in Product Questions

Line text has a rounded corner box

i am suddenly getting a rounded box around text added to a line.  How do I turn this off?

asked in Product Questions

Calculate Completion Time for Diagram

Hi all   I'm diagramming the workflow process of a 100+ person organization. For a particular workflow I'd like to be able to calculate how long it will take to complete the workflow based on the sum of how long it takes to complete each individual step. Use Case: Develop a swim lane diagram of 4 different departments. Display the sum of the time to complete both the relevant portion of the swim lane as well as the total time of the overall process.   How do I accomplish this? (note: I'd like to avoid having to build the process chart in a cSV and then import it in)

asked in Product Questions

Having difficulty moving or nudging lines in Lucidchart

Ok - I know this is incredibly basic but I'm finding it impossible to move or nudge lines! Once a line segment is inserted via the default shape template I need to shift the entire line - not just one end. However if I click on the line it selects either one of the endpoints or the midpoint. If I then click and drag any of these the line is re-aligned not moved.  The only way I've found to trick the system is to create a line copy then paste. Somehow the line then gets selected for moving (although it drops with a random offset making it hard to place precisely). I'd also like to nudge objects finely depending on the zoom level - but there's neither any functionality nor any nudge term found in the help system. Moving and nudging are extremely basic - and especially for complex floor plan work essential.   Am I missing something completely obvious? Help!  

posted in Product Questions

Shape Library Slow Loading

Hello we are creating a workflow and would like to have custom shape libraries load during a new document creation. Ive noticed that adding 10+ shape libraries causes slowness for this process. Is there a best practice around number of shape libraries or shapes per shape library or maybe overall number of shapes we should be thinking about?   Thanks Mike

asked in Billing

Forwarding invoices automatically

My manager asked me to forward my Lucidchart invoices to our Accounting team every month. Is there a way to do this automatically?

posted in Product Questions

"Create a copy" not working - stuck forever on "Creating copy"

The "Create a copy" function is not working for me in either Firefox or Chrome. I've done it successfully dozens of times; this is a new issue. To be clear I am not talking about copying and pasting. I am talking about the function where you can save a copy of a document with a different name most easily accessed via Ctrl + Shift + S. For the last day or so whenever I try this a little "Creating copy" notification comes up in the lower left part of the screen with those words flanked by an info icon that doesn't seem to do anything and an X that closes the notification. But the copy is never created. It just gets stuck on that notification forever. I've tried a few workarounds such as copying and pasting the file from the Documents screen. They seem to work though they're less convenient. Which makes it all the more mysterious why this specific function seems to have crapped out. Is this some new bug? If not what if anything can I do about it?

asked in Product Questions

How can you show/hide or filter out certain employees in an org chart?

I want to be able to create an org chart which only shows managers so subordinates who are not managers are hidden. Is this possible with a filter? Or can I manually hide specific employees?

posted in Product Questions

SuperSlow Lucid Chart response

I have been having a lot of trouble with Lucidcharts lately. Got to have an extra dose of patience.No matter how complex the work. Takes me an absolute age to do anything from manual data input resize rename a text box data link. You name it its slow. Unusable. Tried and experience the same issues on work boradband (10G) home broad band (1G) on my Mac Pro iMac Mac Mini on my HP Notebook on my Dell desktop in other words all different machines. The mac Pro i use to render films..... I Have always used firefox and particularly wouldn´t like to change browser.

posted in Product Questions

Collapsing a node in Lucidchart Android

I have downloaded LucidChart for Android. I want to create mindmaps where I can collapse any sub-nodes and eventually view only the parent nodes but I don't seem to be able to do that.  Any help ?

posted in Product Questions

Adding location to Org Chart Tile?

I imported Name Title Supervisor and Location. The Name and Title are showing up on the org chart tiles for each employee but not locaiton. How do I udpate it so that each tile shows locaiton description? Example: It currently says  Jose Medoza Production BUT i would like it to show: Jose Mendoza Production Oregon

Audrey VLucidite

posted in Product Questions

3 steps to build and improve user journeys with Lucid (+ template)

Lucidchart makes it easy to build user journey maps. But before you begin mapping the user journey you need to first conduct user research and make sense of your insights. Lucidspark provides a flexible canvas to capture customer insights in a shared space for team members to access. And with Lucidspark’s organizational features you can quickly identify common themes and trends in research.  When using both Lucidchart and Lucidspark you’ll capture all your research as well as a polished journey map in one central location. When it’s time to revisit your journey maps you can turn to this single source of truth to see how past decisions were made and what insights were overlooked.  How to use Lucidchart and Lucidspark to continually improve user journeys: Step 1: Use Lucidspark to collect user data quotes and insights in one central location. Include links to other sources if needed. Then organize the data and identify themes using Lucidspark features like tagging Gather and So

MicahLucid community team

posted in Product Questions

posted in Product Questions

My Documents liston left side nav

On left side of home page my "View Documents" lists 100 folders. Is there any way to increase this or to keep scrolling to my other documents. I organize my folders under my documents by project and I have quite a bit more than 100 projects over the years. I need to go back to some older documents... unfortunately.

posted in Product Questions

Not able to load TeraData Import in LucidChart

I am not able to load TeraData Database Import in LucidChart. It doesnot show any me an option for TeraData. Can i get equivalent Query to run on TeraData Database.

posted in Product Questions

Sharing documents in Slack

If I share a Lucid diagram in Slack do slack recipients need a Lucid license to view it?  I would imagine they'd need one to edit the diagram but what if I only want to "read only"?

asked in Product Questions

Lucidchart - Feature improvement - Shape Library - Searching shapes

I was looking for a "check mark" shape but did not find anything - I even tried with a few different search terms.  So then I went through all categories and after a while found at least 4 shapes that would match the criteria (one way or the other has a check mark in the shape although I just wanted a simple check mark).Later I wanted a "hand shake" icon but also then didn't find *anything* with 'hand shake' or even with 'hand' (this one was more like trying my luck but I understand why one would not be in the shape library - so I was creative when expressing "agreement"). It would be nice if the search function would be improved so that the shapes would have aliases and for example if I search for "check mark" the results would suggest all shapes that have a check mark in them. 

posted in Product Questions

How to just use Lucid Charts

Hi I've recently signed up for a work account with Lucid Charts but seem to have created draft boards in Lucid Spark inadvertently. How do you know the difference when choosing templates to work with? I only want to work in Charts as this is where I have my subscription but the crossover between the 2 isn't clear. How do I just work in Charts and not create boards in Spark? Thanks.

posted in Product Questions

Need to import existing sql db to create ER diagram

Need to import existing sql db to create ER diagram

posted in Product Questions

Is it allowed to publish a chart using this software in a supposed research paper?

posted in Product Questions

Error while adding lucid chart in google doc

Once I have added lucid chart as an add on to Google docs I browsed my document and tried adding one of the page from my lucid chart diagram to my google doc but I got below error all the times. Error: "We were unable to insert your document. Please try again." Can someone please suggest solution on how to add a particular page/sheet from my lucid chart to google doc via the add on?

posted in Product Questions

Feature Request: Smart Table should create smart snapping points for each row

Just what I wrote in the title.   When importing data as a smart table it would be great to be able to have lines snap to the center of any given "row" of the smart table shape. This would allow for linking between table rows/columns and other elements of the diagram with better precision even as the table changes shape and size.

posted in Product Questions

How can I force STRICT grid snapping

I am using the snap to grid functionality and I would like to force even stricter grid snapping.   For example when I first start a blank diagram snapping objects to the grid is excellent. However as the document grows new shapes are allowed to snap to not exact grid lines (for example they can snap to align with text or intershape lines). This leads my document to become a bit less organized and precise. Is there a mode to temporarily enable strict grid snapping as I am placing shapes?

asked in Product Questions

Some line text appears in pill in Lucidchart, but other text doesn't

A few days ago as I was working on a project I was able to get some text on a line to have a pill and other text on the line not have a pill: Can anyone help me figure out how I did that?  When I add the pill it does it to all text on the line not just the selected text. Thank you!

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