Admin questions

I have taken over updating my teams org charts, however the changes I make on our data source are not updating on the lucid site. The previous owner has transferred ownership to me, and I ensured I am using the correct data source. I’ve refreshed the data set several times, and made sure the changes were saved in the data source (Google Sheets). I would prefer to avoid replacing the data source and potentially cause a bigger problem.  

Our account is set to transfer documents to another user when they are deleted. When deleting (user) and transferring to (user), there are no documents. How can we remedy this?

Hello good afternoon, I hope you are well. I ask because my company shared with me a link to join a Lucid team, but when I click on the link I get the following message: Unable to join team, the account is full. I would like to know why this is happening and how it can be solved? Thank you very much for your attention and cooperation.Concern about permissions to join a Lucid team

Creating personal Folders within My Documents, for different projects, to keep everything separate. If I want to Archive a doc, or say a need a folder for appearances and one for equipment.  Can you create do this? Thank you  

Currently, this integration requires opting into the alpha test. Not all Canvas teacher and student users have access yet.Teacher and student flow:Students and teachers can embed Lucid documents for viewing by selecting Lucid from Canvas’s editor plugins within assignments, announcements, discussions, quizzes and syllabus, etc. 1 - Select the Lucid plugin2 - Login if you are not already logged in3 - Grant Lucid access to your account4 - Select the lucid document you wish to insert.5 - Review or update embed settings.6 - Select insert, and your Lucid document will be available to view, comment, or edit (depending on the embed settings selected previously).7 - Save and publish your Canvas page.8 - If you selected edit access settings, anyone with access to this Canvas page that is logged into Lucid can now make Lucid edits within Canvas. Below image shows a published assignment with edit access enabled. 9 - If you select view or comment access in the embed settings your document will not

I just attached my free account into a team, transferring control of all my drawings. I now cannot edit my own diagrams until a suite license is added. Sadly our admin is on holiday. I am part of a team which has not paid for access, so I’m locked out of my own work. What to do?

We recently tried to update a users email address. When they logged in with the new address they had no boards, even though we’d just updated the email address on the user profile. So we then changed it back to the original email and still they can see no boards. This is extremely urgent. Please assist.

Dear Community,I used to be on an Enterprise plan with unlimited boards I could edit.We recently cancelled the Enterprise plan and are now on a free license mode.So out of all the boards we produced before, we only have access to a few of them in edit mode.How can I choose which boards I will be able to edit in the future?They are randomly selected at the moment and I do not see how I can change that.

Who can Remove or Delete Users?In both Team and Enterprise accounts individuals designated as Team Admins or Account Owners have the authority to add or delete users from the account.Different Capabilities based on Subscription Type:Note: Editing licenses (delicensing) is exclusive to Enterprise subscriptions.Within Team accounts any newly added users are automatically granted a license as all users on team accounts are required to have a license . Conversely in an Enterprise account a new user will receive a license automatically only if the account-wide license settings permit it. If automatic license granting is disabled the user will be added with limited access and an administrator must manually grant them a full license. Further details can be found in the Lucid admin panel: License settings article.Deleting vs. Removing a UserDeleting users from your account will free up licenses and will give you the option to transfer their files to another user on the account.However if you c

After migrating existing files from Visio to Lucid, how can I make the files accessible to the rest of the team when they open Lucid on their accounts?

Hello, our org was wondering if it’s possible to grant user roles by adding their O365 account to a group associated with the Lucid app set up in our tenant. We’d like to grant users access and roles right from Entra when we add them to a group.

My work done on the date of 01/04 to 03/04 is not saved, please help me with the issue and let me know how do I resolve the issue.

Hi I would like to know if lucidscales generates any fees in AWS, and what process could generate them like, syncing, whe you connect to AWS, etc. Sorry for my english, not my first language! Thanks 

SCIM common error codes with troubleshooting stepsThis post walks through most common error codes you may encounter while using SCIM. Refer to the appropriate method section below to locate the error code and receive troubleshooting instructions to help get the issue resolved. Refer to the SCIM Developer Doc for more information on how to leverage SCIM for your account management.Get: Get User 401 Unauthorized If the bearer token is invalid, regenerate the token.  404 Not Found If the user was not found, it's likely that they haven't been created yet, are associated with a different account, or they're registered under a free user profile not linked to your account. Create or invite the user to your account.  Get: Get All Users 401 Unauthorized If the bearer token is invalid, regenerate the token.  Post: Create User 401 Unauthorized If the bearer token is invalid, regenerate the token.  409 Conflict If username or emai

I have a corporate license, but when I try to create a document, Lucid says I need a license.

I administer an Enterprise license account.  There are a few users who have full license with create / edit privileges.  They no longer need this level of access and requested View Only licenses.  They have created these documents under the Enterprise license.  If I change their license to Limited-access, will they still be able to view these documents and share them?  I saw the article about Limited-access user capabilities and it states “Own documents they owned prior to joining the Enterprise account”.  I’m asking my question because these documents were created under the Enterprise account.  They will still need the ability to view, download and share.  Just wanted to make sure before I change their licenses to Limited-access that they don’t lose access to their documents.

This post will provide instructions on how to migrate your Jira Server or Data Center integration from the legacy EU Data Center to the new data residency region on which all users will access Lucid from lucid.app, regardless of which region their data is stored in at rest. To learn more about how this may affect your legacy EU data center account, refer to our Data residency for Lucid article.While you may still be using the Jira Server integration, keep in mind that it is no longer supported following Atlassian’s deprecation of the product. Refer to this community post for more information.Note: The migration steps outlined below must be completed AFTER the account has been migrated to lucid.app. You will first need to unlink the Jira integration on lucidapp.eu. Follow these steps:Log in to lucidapp.eu. Select Admin. Click on App Integration from the left-hand menu. Select Lucidchart from the dropdown. Locate the “Jira Server” tile and select Manage. Click Delete. Next, you will upda

Hello. I am new to Lucid and currently the account owner. Is there a way to make myself only a billing admin, so that I will not count against the number of licenses?Thanks.

Hello,Upper Management in the company I work for it wondering why there is a 30 day expiry on all documents?Any insight into this is greatly appreciated! Brenden CoxSupport Engineer | Intelycare

We have a Teams account with folders for various clients. For one of our clients we have invited them as a collaborator with their paid account. We have just completed a very large project for them and now want to transfer ownership of their entire folder to them. I can’t see how to do this - is there a way to transfer a Team folder to another account?P.S. I am the account owner and it won’t even let me move the Team folder back to my private documents, even though I found documentation that said I should be able to do this. I

Hello,I need to check the existing licenses in my team, but your product does not have User Export, nor is it allowed to copy even the names of the users, why do we suffer for such a simple feature despite paying a license fee.Good work.

Hi, We recently setup Okta/SCIM to handle new account creation for Lucid. New Lucid users would submit a Service Desk ticket where our Service Desk team would then grant that request directly in Okta w/o needing to log into Lucid. Our Service Desk team is requesting a single admin account to view licensing within Lucid. Does a license need to be associated with an admin account? 

I integrated or imported Lucid Chart into Chalk (byproduct of Confluence). My goal was to allow users to view diagram BUT NOT EDIT IT. I used Lucid Chart versus using Visio so that I could a) integrate into Confluence (Chalk) and b) so users could click on objects that I linked to other sources (url/pages/documents). Again, but I do not want users who have license to LucidChart (which are many in my organization) to be able to ‘edit the diagrams’. How do I lock it so this doesn’t happen?

Nothing happen when i change the email for users in Admin > Users Page. i am a Team Admin and want to change this field for many users, there is no error message when i submit. is there a trick or a solution for this, than you ?

I am a new lucidapp user; a collaborator has shared with me a project that I believe is still on the lucidapp.eu domain. They have done so via an email invite. When I click on the invite link (sent from Lucidchart <sharing@app.lucid.co>), it redirects me to https://lucidapp.eu/users/login. However, I am unable to make an account on the EU domain because whenever I navigate to lucidchart/spark/scale, I get redirected to the .com domain. I was wondering if there was any way around this? Either being able to create an .EU account so I can accept the invite or by following an alternative .com invite link. Thanks