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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 474 Topics
  • 1,101 Replies
475 Topics
Ole
Ole
posted in Admin Questions
Seiteneinstellungsproblem / Druckproblem

Guten Tag  ich benutze Lucidchart schon etwas länger bin aber noch nicht dahinter gekommen wie das hier möglich ist. Auf dem normalem Blatt wo man schreibt halte ich immer mit Abstand die "seiten" des Blattes ein und sollte rein theoretisch alles auf dem Blatt bleiben. Nun wenn ich es Drucke und in Kacheln aufteile kommt sowas bei den Übergängen heraus. Die verschiedenen Seitenränder kopieren sich irendwie und es verschiebt sich alles. Dabei habe ich alles komplett normal eingestellt. Wenn ihr das was wüsstet wäre das lieb :) LG Ole

60
Eric R
fwashbur
fwashbur
posted in Admin Questions
Future of Lucidchart for Confluence Data Center

Hi Folk My IT department is telling me we need to move away from Lucidchart for Confluence since we have an on-prem Data Center installation of Confluence and Lucidchart no longer supports that so we must port all our existing Lucid diagrams to Gliffy. Can you confirm if this is the case or will we be able to continue to have the Lucidchart plugin for our Data Center Confluence instance going forward? Thanks - Rick

90
fwashbur
Don L
Don L
posted in Admin Questions
Usage / Last Login Date Report

As a system admins we need to understand who is logging in and using a service. Can you point us to article or explain how we can get a user report that shows login create edit comment (various usage types) data? If this report does not exist in a self service mode today can you build this feature? Can this data be accessed via API?

890
Adam Y
Sam Harris
Sam Harris
asked in Admin Questions
Cannot add users

I upgraded to a 3-person plan and have attempted at least a dozen times to add two more users to my account. I have read every support article and followed the steps.  I see three different ways to do it and all three result in a message popping up saying they were successfully added but they never show up anywhere and the new users can't see my charts unless I explicitly share them and one can't even edit.  Both are receiving notifications they need to upgrade to a paid account. 

1101
Clara H
john t
john t
posted in Admin Questions
purpose

purpose

00
Micah
Francine M
Francine M
posted in Admin Questions
Cancelar assinatura

Não consigo cancelar minha assinatura. Só aparece a opção encerrar conta que leva a duas opções: "Não obrigada. Cancele a conta." e "Aceitar oferta".  

60
Emma D
SINQIA S
SINQIA S
posted in Admin Questions
Minha Invoice

Prezados   boa tarde! em 23/09 foi cobrado o valor trimestral de US$6000 mas não recebemos a invoice referente a esta cobrança e também não estamos conseguindo resgatá-la no site. por gentileza poderia nos ajudar?

00
Abby S
Daniela S
Daniela S
posted in Admin Questions
Rembolso

Me suscribí a 7 días de prueba y después se me descontó 93 dólares cuando yo acepte 3 me parece. Por favor necesito el reembolso 

170
Abby S
Orry W
Orry W
posted in Admin Questions
Google SSO will not bind to Domain

We recently had a domain and alias domain setup but the alias domain ended up becoming the main domain and your team merged the two domains together and we cannot get lucid charts to recognize the new domain for google SSO even after reinstalling the app through the domain. I was trying to figure out how to put in a ticket but I could not find a spot to do this. 

70
Chase V
ADAIR C
ADAIR C
posted in Admin Questions
¿Cómo puedo cancelar mi suscripción?

No encuentro ningún apartado para cancelar 

120
Emma D
citadmin
citadmin
asked in Admin Questions
Unable to de-licence accounts

When selecting an account (admin) to de-licence Lucidchart and free up a licence for an actual user the option to remove the licence is greyed out. Any ideas?

101
Micah
John R102
John R102
posted in Admin Questions
Audit team members' usage

I need to review the usage of all users in my account. I cannot find a report that shows how many if any documents each member owns. I must disable the account take ownership of their documents review the documents then recreate the user and make them owner of the documents again. I also tried backing up our documents but get a .laf file that I cannot open/review. How do I determine usage statistics? thank you.

190
Micah
Meghan K
Meghan K
asked in Admin Questions
Service-level agreement (SLA)

Do you offer SLA? Is it only available for Enterprise clients? How do you compensate clients if SLA is not met like financial credits?

1450
Micah
ross.meyer
ross.meyer
asked in Admin Questions
What is the reply URL for AzureAD SSO?

Trying to configure SSO for Azure AD and the guide does not include the reply URL needed to enter into the Azure portal.

601
ross.meyer
Carl C
Carl C
posted in Admin Questions
DFARS Compliance

Hello Are you currently or do you plan to be DFARS compliant in the near future? We are being asked to remove all services that are not DFARS compliant so this is important.   Thanks!CJ

10
Abby S
David M104
David M104
posted in Admin Questions
Group creation / automation

is there a way we can use e.g. a GSuite or AD group to populate user groups in Lucidchart?

60
Micah
Edward101
Edward101
asked in Admin Questions
How to restrict view/edit access for a team member

Hi I'm about to include a new team member and provide License but do not want him to access other squad's folders and documents. How do I restrict that new member's VIEW access? How do I restrict that new member's EDIT access? Is including/excluding him in groups sufficient for this requirement?

863
Micah
R
Ren K
posted in Admin Questions
Full offline mode for a specific project or folder

We are currently doing a full review and redesigning the network of one of our customers. However this time the customer is a bank and one of their requirements is to do all the work within the company premises. A full non-disclosure policy. That means we need to keep their data protected and inaccessible outside the premise. Thus we are looking for a full offline version of LucidChart. Any recommendations?

40
Annika W102
Brian J101
Brian J101
asked in Admin Questions
Have license but can't add user

So we have 1 available license on our Lucidchart account but for some reason I am unable to add a specific user. The request goes through as normal no error messages. But it still shows that license as available and the user doesn't show up in "Users" or in "Pending."    Any help would be appreciated. Thanks!

480
Chase V
C-Heather.Siemer
C-Heather.Siemer
asked in Admin Questions
Export List of Lucid Team Members to CSV

I need to audit our Lucid licenses and we have over 500 users in my list. I have to build a CSV or Excel file to submit to my supervisor with all the users names emails and whether or not they actually have a license... which is already all recorded in Lucidchart. I need this done ASAP and would much rather export rather that manually recreate this entire list in Excel. How do I export this list?!

614
JORGE G
Aleks.Yenin
Aleks.Yenin
posted in Admin Questions
Do Lucid offer free seats for people outside of organization?

Hi Support team We have enterprise account with many licenses on Lucid. We have a use case when we need to collaboratively work on one diagram with a couple of people from an external organization. We can't add them and spend licenses to them. We know it's a normal practice when a cloud collaborative app offers limited seats for free use outside of organization. Like: "purchase 100 licenses and get 5 free seats for external collaborators with a bit restricted functionality". Does Lucidchart have anything similar? Regards Aleks

170
Abby S
Bobby H
Bobby H
posted in Admin Questions
Bulk Removal of Accounts

Hello I noticed there is a function to bulk import users based on email using a CSV file. Is there anyway to remove users in the same manner and transfer files to a specified account. The use case is that we have 560 accounts with many no longer needing the account and would like to unassign.   Thank you Bobby Hilvert

150
Karsten B
Sarah S101
Sarah S101
posted in Admin Questions
Automatic issue of licence to users in domain

We have upgraded to Enterprise mode and users are now able to be granted a licence automatically we have checked the settings are they are set to request a licence what is wrong or what have we missed

20
Keyvan S
Varadharajan, S
Varadharajan, S
asked in Admin Questions
Inviting team members without an account

Hi   How to invite other team members who were not added when creating the account? I want them to be invited to experience Lucidchart.   RegardsSrini

221
Karsten B
Andrew N101
Andrew N101
posted in Admin Questions
Disabing Google SSO

Hi guys We currently have Google and Okt SSO enabled on our LucidCharts account. We are slowly decommissioning Google Suite as we have migrated to Office 365 recently. If I disable Google Auth on our security options I just want to confirm that users will be able to continue logging in via Okta and will access the same account with the same data and no disruptions. All we'd have to do is disable and communicate to them that they need to use Okta to sign in. Correct? Please let me know Thanks!   -Andrew

90
Remy M
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