"Your account was tied to OpenID" email

  • 6 December 2023
  • 3 replies


We had a user on our account receive an email from saying “Your account was tied to OpenID.” According to him this was after he clicked a link to a Lucidchart doc that was on Sharepoint. What does this mean? I do not see any documentation on the Lucid side about this integration.





Best answer by Quadeshia 6 December 2023, 18:14

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Userlevel 2
Badge +2

Hi There!


Thanks for reaching out in the Lucid Community! I would be happy to provide some clarification. OpenID is a third-party authentication method. Your account may have been tied to OpenID when you connected Lucid to your Microsoft Sharepoint account. 


Feel free to let me know if you have any additional questions or concerns. 🙂


Hello :) 

I would like to know how to remove it again? Can you provide a guide?

My Team space have the same issue. But only for 1 user. 



Userlevel 2
Badge +2

Hi @Kim Nielsen !

Thanks for your reply! No worries, I am happy to remove Open ID from your account. Due to privacy restrictions, we’ll create a Support ticker on your behalf and have open ID removed for you and your teammate. 


We’ll be contacting you via email to further address your concerns. Thank you!