How can I add a user to my account?

  • 13 January 2024
  • 8 replies


How can I add a user to my account?


Best answer by Ria S 14 January 2024, 21:17

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Userlevel 6
Badge +8

Hi @William W 

To add a User to your account, you can follow these steps:

  1. Navigate to the Users Page of the Lucid Admin Panel
  2. Select “Admin”
  3. Click “Users” 



To add/invite a single user by email:

  1. Click admin in the upper-right corner.
  2. Select Add a single user.
  3. Enter the user’s email address.
  4. Select Invite to team.


You can read more details here: Lucid admin panel: User management – Lucid 

Badge +1

how do the invited users log in?


Userlevel 4
Badge +6

Hi Billy, 

If you open your Admin Panel again> navigate to Security tab> Authentication… You will see the method which you can allow users to log in with!


My admin portal is unavailable.
I open the lucid user home page, scroll down to admin and click, then it takes me to a blank screen. I have tried on four different browsers on both Mac and PC. Can someone help me fix this issue?

Userlevel 4
Badge +6
Sorry to hear that! Yes, I am happy to help. To start, can you open a Chrome incognito/private browser? From there, try to open your admin panel. Then if you can send a screenshot of the associated Javascript Console output, that would be great. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

Thank you! Yes.
Attached is a screenshot of the top level Javascript console


Userlevel 4
Badge +6

Hi ! Thanks for posting that. I am going to move you to a support ticket so we can take a closer look!


Thank you for your assistance