+1
Hi
I have created a team account and can’t still not access the mobile app on my IPad.
Also when I will make a new drawing, it still says that I have freeplan and not team/lucidpark
Can you help me with this, thanks :-)
Best regards
Johnny
Best answer by Emma B
View original
+6
Hey
+1
+1
Hi
do you have a status on this issue
Thanks
+6
Hey
For the sake of your privacy, I would like to take a closer look at the email address you are using to log in, via a support ticket. I am going to move you to a thread where I will ask you a few more questions!
+1
I understand that you need team licenses to use the app.
I can use the app but It says the it doesn’t have a license with the same email
+6
Hi Johnny,
Yes- this is definitely not expected! It looks like we created a ticket for you. Were you able to see it?
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.
A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
