Hi
I have created a team account and can’t still not access the mobile app on my IPad.
Also when I will make a new drawing, it still says that I have freeplan and not team/lucidpark
Can you help me with this, thanks :-)
Best regards
Johnny
Answer
can’t use the mobile app
+1Best answer by Emma B
Hey
For the sake of your privacy, I would like to take a closer look at the email address you are using to log in, via a support ticket. I am going to move you to a thread where I will ask you a few more questions!
+6Hey
+6Hey
For the sake of your privacy, I would like to take a closer look at the email address you are using to log in, via a support ticket. I am going to move you to a thread where I will ask you a few more questions!
+1I understand that you need team licenses to use the app.
I can use the app but It says the it doesn’t have a license with the same email
+6Hi Johnny,
Yes- this is definitely not expected! It looks like we created a ticket for you. Were you able to see it?
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