can’t use the mobile app

Hi
I have created a team account and can’t still not access the mobile app on my IPad.
Also when I will make a new drawing, it still says that I have freeplan and not team/lucidpark

Can you help me with this, thanks :-)

Best regards

Johnny

Page 1 / 1

Hey @Johnnywerther! Can you post a screenshot of what you see when you try to log into the app?

Hi

do you have a status on this issue

Thanks

Hey @Johnnywerther! It looks like you are on a Team subscription.

For the sake of your privacy, I would like to take a closer look at the email address you are using to log in, via a support ticket. I am going to move you to a thread where I will ask you a few more questions!

I understand that you need team licenses to use the app.
I can use the app but It says the it doesn’t have a license with the same email

Hi Johnny,

Yes- this is definitely not expected! It looks like we created a ticket for you. Were you able to see it?

Reply

Create an account in the community

Login with SSO

Log in to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded