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Lost access to all my beta team space content, after software update

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Today I logged into Lucid and found that there is a new Team Space UI available.
However the team I had originally setup a team space for, is not visible anywhere and there is no teams setup in the new looking team space area.

I was the only team in my company to trial the new team space while it was in beta.

Now it appears that all of my teams documents and folders are nowhere to be found!

Peter SmithAnswer

Lucid product team

Hey @josh_at_qoria . Good news, we have a route for you to regain access.

The good news is that none of the documents have been deleted or removed, you were simply removed from the repository that held a lot of the documents on it. Aka the team still exist you are just not a member - this occurred through some migration logic we implemented.

To regain access you will need to request that someone add you to the team Identity Workspace via email/slack or whatever communication tool your company uses.

Please let me know if this helps! Thank you for your patience

Nick Ridge

Lucid product team

@josh_at_qoria If you navigate to the My teams page, is the team missing?

https://lucid.app/documents#/teams

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Peter Smith

Lucid product team

@josh_at_qoria sorry this happened. We are still investigating why this has occurred. In the mean time, we believe we have found the missing folder. Please let us know if this link brings you to the right spot.
https://lucid.app/documents#/documents?folder_id=293747969

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J

josh_at_qoriaAuthor

Yes when I navigate to the new look My teams page https://lucid.app/documents#/teams there are no teams there for my organisation. My team is not there.

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J

josh_at_qoriaAuthor

https://lucid.app/documents#/documents?folder_id=293747969 is not the correct folder. This is for SRE who I have led in the past, however my current team that is missing is Identity.

I had previously migrated from a folder such as this https://lucid.app/documents#/documents?folder_id=336454817&bvi=372713030 (many months ago) as I was trialing the new “Convert to Team” feature. This migrated all my boards and files over to the new “Team documents” area, which used to be accessible at the top of this navigation tree here:

Since the update that now shows the team in a separate area, my team and my folders and files appear to be missing.

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J

josh_at_qoriaAuthor

I have noticed that 2 files have been restored, into My Documents, from a former employee. I am not sure if this was from an action on your side. But this is not the full collection of files and folders that is missing unfortunately.

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L

LucidUserCurtis

Hi - I can register a separate conversation / ticket - but we are affected by this issue also. A few of our users are reporting the same problem with Team space folders disappearing after the update. Documents seem to be searchable to some extent, but the folder structure has disappeared. Please advise.

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L

LucidUserCurtis

Update - I don’t believe that things were deleted, just that our team folder permissions may not match the previous access. One of our team members who did still have access was able to add permissions to restore access that existed pre-update. Not sure of the delta so it may be a while before we have it fully resolved. ymmv

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Peter Smith

Lucid product team

Thanks for the details @josh_at_qoria . We are continuing the investigation, and will keep you posted

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Peter Smith

Lucid product team

Hey @LucidUserCurtis could you register your message as a separate conversation. I believe it is different that what Josh is experiencing. Thank you!

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J

josh_at_qoriaAuthor

Any update on this issue?