Admin Questions

This post provides the step-by-step instructions on how to configure a custom Okta app so that it will work with SCIM in Lucid’s FedRAMP environment. You can also leverage the Developer documentation for SCIM configuration.These instructions will work if you are setting up a custom Lucid app for the first time in Okta. However, if you previously had a custom app set up and want to migrate to the new organizational groups experience in Lucid, follow the steps below to ensure that your existing app is set up as needed.Configure a SAML integration for LucidFollow the below instructions exactly regardless of whether you are using Luci

Export function, Specifically Export to PNG or JPEG are not functioning. I get an “Error Occurred”  every time I go to export the document. 

This post provides instructions on how to connect a custom IdP that supports SCIM 2.0 with Lucid to provision users, groups, and group memberships. The prerequisite for this guide is to have a configured SCIM 2.0 application in your IdP that can be used to connect to Lucid. Note: If you are using Okta or Microsoft Entra ID, we recommend checking out our SCIM overview help center article. It will direct you to a resource for each of these officially supported IdPs. In this article, “group push” or “push groups” refer to groups you’ve created in your IdP/SCIM provider which you’ve used to create corresponding groups in Lucid via SCIM request. Please refer to our SCIM API documentation here for an ex

Hi,we need to do a migration from Confluence Server to Confluence Cloud.To do this we would like to use Atlassian's Cloud Migration AssistantThe following is installed on the server: Lucidchart OnPerm for Confluence (v.1.19.3).I have a few questions about the migration:1) Do I need to install the Cloud side plugin before performing the migration?2) Are diagrams brought in automatically or do pages need to be migrated by hand?3) Is there a way to know the pages where these diagrams are present?Thank you 

The legacy EU Data Center is being deprecated. In it’s place, Lucid now offers a global data residency on which you can determine which region your account is on. To learn more, check out our Global data residency for Lucid article.As a part of this EU Data Center deprecation, the following Microsoft Teams integrations are being deprecated: "Support Pack for Lucidchart" and "Support Pack for Lucidspark". These integrations’ features are still contain

i work in this project, so can someone help me to create class diagram for this project 

I don’t seem to have a formatting bar? I can’t, for example, fill a shape with colour. Where is it? 

Is there a way to turn off Giphy for student use? Students can access inappropriate content through the search tab. 

I've just tried sharing a Lucid Spark with a Google Group but it doesn't work.... It lets you add people individually and create a new Team but this would kind of defeat the purpose of a Google Group in that you would effectively have 2 groups to update when people join or leave. Does anyone know a way round this? Thanks

テーマを決めて選択肢をAとBの二つを用意します。AとBの内容（オブジェクト）を隠して、Bを選択したらBのオブジェクトを選択して内容を知るようにしたいです。 テーマとAとBの2つの選択肢があります。AとBの内容(オブジェクト)を非表示にしたいので、Bを選択した場合にBオブジェクトを選択してその内容を知ることができます。

Setting up SAML. I cannot find where to assign a test user in order to test the SAML connection.These are the instructions, but not finding an “assign” option: You can assign the app to users in the Assignments section of the app page. To do so, navigate to “Users and Groups” on the left hand side and click Assign. Assign”

Lucid has released a new group management experience. Accounts with SCIM enabled weren’t automatically migrated to the new experience as there are required steps to ensure continued functionality with your SCIM integration. The new organizational groups feature offers enhanced flexibility in user management by allowing license settings in Lucid to be configured and applied at the group level. For instance, you can automatically assign licenses to users within your engineering group, while requiring users in your sales team to request a license. This post will walk you through the process of prepping your IdP side custom SCIM app and Lucid account to successfully migrate to the new organizational groups experience.Reconfigure your Lucid SCIM integrationThe prerequisite for this guide is to have a configured SCIM 2.0 applicatio

Is there a way to return documents I created under my corporate license and email a year ago to “My Documents” out of Shared Documents, now that I’ve gotten my corporate license back?History: Lost license for budget reasons. My 20 documents were transferred to another person. That person has left, my license has been restored (with the same email address for SSO login), the documents have been re-shared back to me. I want to take My documents out of Shared back to My Documents without creating duplicate copies. Picture attached.  

we need to integrate Lucidspark with Jira.We are not able to download the plugin Jira connector to Lucidspark.Can any one let us know how to integrate.

Hi.I’m the Lucid admin for our enterprise.I need to migrate all the document from an account to another one, but I don’t see the documents?How can I do Bulk transfer?

Lucidchart plugin for Confluence is not compatible with Confluence 9.0.1 when the compatible version will be released?Confluence Datacenter version : 9.0.1Lucidchart plugin version : 1.28.0

I create users using SCIM from MS Entra. This works perfectly. SCIM Group setup (for sharing) also works well. But I have a problem - only one user is in each group, the others are not. Can you advise me what I am doing wrong?

I have a paid individual account with an email but was also invited to a shared account with the same email. Trying to log out of the shared Managed Group and back into my individual account. 

A user reported he is unable to access Lucid diagrams from within Confluence.  He is receiving error “There was an error verifying your email. Please try again later.”  I’m not familiar with how the integration works but our account utilizes OKTA Single Sign On.  His ID and Email are set up correctly in Lucid Chart and he verified he’s able to log into Lucid Chart.  So far, no one else has reported this error.  Any assistance is appreciated.  Thanks

I’m trying to figure out if this program will function on the iPad, and also why I cannot log into the app but the website is working

SInce few days I am no longer able to retrieve any of my files. My browser just hangs as shown beloeSeems some new major version of lucid chart recently deployed?Any mitigation? 

Hello.Currently we are using SCIM to provision accounts and license. After the account is removed from all groups it’s market as not active.Can such accounts be automatically removed(deleted)? Thanks!

I’m setting up a timeline table to visualize a development roadmap. However, when adding Lucid cards to the table I’m only able to set estimates in points and I want to use t-shirt sizing. How do I change this?

I just logged in and see that there is a NEW LucidChart version in play. But where did all my docs go?? I need those docs!!Please help! I am an independent and have no IT dept to consult.Dzraick

I started inviting co-workers to my Lucid account, which was attached to my personal account. Now that I am leaving the company, I want to leave them with all of their data, but I want to take mine with me before joining the company. Is this posable?