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URGENT! Servers experienced an error

  • January 20, 2025
  • 7 replies
  • 52 views

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Hello, I apologize for such an urgent request, but our team can’t access some of our boards. We urgently need to work on them.

 

Thank you

Best answer by Richard Udell

Hi ​@el.samuel 

Good news! Our Development Team has resolved the issue you were experiencing. We understand how disruptive this must have been, and we sincerely appreciate your patience and understanding while we worked to address it.

If you notice any further issues, please don’t hesitate to let us know right away, and we’ll be here to assist.

Thank you again for your cooperation and support.

Comments

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  • Author
  • January 20, 2025

Just to add:

  • we have duplicated the boards, but the new duplicated boards also can’t be opened
  • we have tried to open the board through a different browser, but it didn’t help
  • I’ve logged in / out, that didn’t help too. 
  • a small amount of board is working without any issues, but the ones we need the most don’t

I’d really appreciate it if this could be solves asap please.

Thank you for understanding.


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  • Author
  • January 20, 2025

There also doesn’t seem to be any downtime, so I am honestly not sure where the problem is. 


Richard Udell
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  • Lucid support team
  • January 20, 2025

Hi ​@el.samuel

Thank you for your message. Our team is already aware of this issue and is actively investigating it. We apologize for the disruption.

We’ll share updates as soon as we have more information. Thank you for your patience and understanding.


Richard Udell
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  • Lucid support team
  • Answer
  • January 20, 2025

Hi ​@el.samuel 

Good news! Our Development Team has resolved the issue you were experiencing. We understand how disruptive this must have been, and we sincerely appreciate your patience and understanding while we worked to address it.

If you notice any further issues, please don’t hesitate to let us know right away, and we’ll be here to assist.

Thank you again for your cooperation and support.


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  • Author
  • January 21, 2025

Hi Richard, thank you for helping us solve the problem. All is working well now. 

 

I appreciate the prompt reply and solution. Have a great rest of the week. 🙏


Richard Udell
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  • Lucid support team
  • January 22, 2025

Thank you for your understanding, and we’re glad to hear everything is working well now. If anything else comes up, please don’t hesitate to reach out! We’re here to help.

Have a great rest of your week too! 😀


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  • Author
  • January 22, 2025

Thank you Richard. 😉