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Content not being saved

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Hi there, the content on one of my boards is not being saved. It’s very frustrating as I am unable to work on a project with my team. It’s been going on for the past few days.

If someone could help me with it as soon as possible please, it would be great.

Many thanks.

Kelsey GaagAnswer

Lucidite

Hi @el.samuel, Thank you for the reply! Does the issue persist in a copy of the board? Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

Kelsey Gaag

Lucidite

Hi @el.samuel,

Could you try opening your board in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

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el.samuelAuthor

Hi Kelsey, the problem is that this is happening only to one particular board. I had to make a new one, and I am using it with the same internet connection. It’s working just fine. I wonder if I can send you a link or some more additional info regarding the troubled board.

Regards.

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Kelsey GaagAnswer

Lucidite

Hi @el.samuel, Thank you for the reply! Does the issue persist in a copy of the board? Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.

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el.samuelAuthor

Duplicating the board helped, thank you!

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Kelsey Gaag

Lucidite

@el.samuel Glad that helped! Let me know if you have any other issues or questions that come up!

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