Hi ​@el.samuel, 

Could you try opening your board in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

• A screenshot of the issue.
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Hi Kelsey, the problem is that this is happening only to one particular board. I had to make a new one, and I am using it with the same internet connection. It’s working just fine. I wonder if I can send you a link or some more additional info regarding the troubled board. 

Regards.

Hi ​@el.samuel, Thank you for the reply! Does the issue persist in a copy of the board? Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.