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January 28, 2025
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Account documents were transferred to another user and now they are not found

  • January 28, 2025
  • 1 reply
  • 29 views

Documents were transferred to another user and then the license was removed from the original user account. Now the other user is saying although the email said they were transferred 5 files only 1 is showing up.

Best answer by Ambar D

Hi ​@Lila IT, since this will likely deal with sensitive account information, I am directing this to a private ticket to get you taken care of. The product support team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

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Ambar D
Ambar DAnswer
Lucid community team
January 28, 2025

Hi ​@Lila IT, since this will likely deal with sensitive account information, I am directing this to a private ticket to get you taken care of. The product support team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.