Account documents were transferred to another user and now they are not found

Documents were transferred to another user and then the license was removed from the original user account. Now the other user is saying although the email said they were transferred 5 files only 1 is showing up.

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Hi @Lila IT, since this will likely deal with sensitive account information, I am directing this to a private ticket to get you taken care of. The product support team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

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