Solved

Unable to access more that 3 documents even though I upgraded.

Forum|Forum|10 months ago
January 16, 2025
1 reply
17 views

tockki

I have been trying to get help for the past 3 months and have been charged the 4th time.

And I still can’t access to more than 3 documents.

I have tried Microsoft, Google browsers but still get the same results. On the top right hand you can see that I am on an Individual Plan yet I get the message to upgrade. Is there any tech support? Please help. Thank you.

Best answer by Ambar D

Hi @tockki, I am sorry to hear you are experiencing trouble here. Since this deals with your subscription, I am directing this to our product support team to get you taken care of through a private ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

+10

Ambar D
Lucid community team
Answer
Forum|Forum|10 months ago
January 16, 2025

Hi @tockki, I am sorry to hear you are experiencing trouble here. Since this deals with your subscription, I am directing this to our product support team to get you taken care of through a private ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

T

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