Unable to access more that 3 documents even though I upgraded.

Question

I have been trying to get help for the past 3 months and have been charged the 4th time.

And I still can’t access to more than 3 documents.

I have tried Microsoft, Google browsers but still get the same results. On the top right hand you can see that I am on an Individual Plan yet I get the message to upgrade. Is there any tech support? Please help. Thank you.

Ambar D · Answer

Hi ​@tockki, I am sorry to hear you are experiencing trouble here. Since this deals with your subscription, I am directing this to our product support team to get you taken care of through a private ticket. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

Reply

Create an account in the community

Login with SSO

Log in to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded