Why am I being told that I don't have internet connection when I do?

Hi ​@samWWCC, 

Thank you for posting in the Lucid community!

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

- A screenshot of the issue.

- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help and patience!

Hey there, updating chrome seemed to fix the issue. I didn’t get the javascript console output before doing that though so I don’t know if I’d be able to offer any more insight into what was going wrong.

Thanks

Hi ​@samWWCC, 

Thank you for the reply! I’m glad that resolved your issue. Its very possible that an outdate browser was causing the issue. Lucid is optimized for Chrome, and the latest version of Chrome is optimal for Lucid’s performance. So, thank you for letting me know that helped! Please let me know if you have any other questions or concerns that come up.