Corporate Account User Access

Question

Our company has a lucid corporate account. I am an administrator on the account. When a user is off sick we are unable to access lucidcharts they have created for our clients. What is best practice for me (and our other account administrators) in these situations? Or what should we be doing in Lucid to make sure that account admins can access all company-related documents in Lucid to be able to share with other resources in our business who are picking up the work while person X is off sick?

Humas1985 · Accepted Answer

Hi ​@Nikki-LeighJust to learn more on the options for your current situation - please refer to the below article.Admin Rights to View All Documents | CommunityFrom the best practices standpoint,By default, Lucidchart documents are privately owned by their creators, which can lead to access disruptions when a user is unavailable -Transferring ownership /Utilizing shared folders for collaboration is also vital.To learn more -Transfer Lucid documents – Lucid,Create team folders – LucidHope this helps - Happy to help further!!Thank you very much and have a great one!Warm regards

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