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Unable to create new subscriptions

  • January 10, 2025
  • 5 replies
  • 39 views

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Receive this error message

 

Choose Subscriptions to import

We only allow importing up to 5 Subscriptions at a time.

We could not load your Subscriptions. Please refresh the browser

Best answer by Lawrence.Molnar

Hello ​@aparrish 

My issue is resolved. It seems the Azure credentials expired. Once they were extended, I was able to create new subscriptions. I guess that is the error message you get when your creds are expired.

Thanks for your support!

Larry

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aparrish
Lucid Legend Level 6
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  • Lucid Legend Level 6
  • 124 replies
  • January 10, 2025

@Lawrence.Molnar Happy New Year! Were you certain the subscriptions you wanted to import were selected? Were there any checkmarks that you might have missed checking? What happens when you refresh your browser? What kind of browser are you using? You could try clearing the cache or restarting the browser and trying again in incognito mode.


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@aparrish I get the error message before I am able to select any subscription. I’ve tried other browsers, Edge and Chrome, as well as Incognito mode with the same results.


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  • Lucid support team
  • 46 replies
  • January 16, 2025

Hi ​@Lawrence.Molnar!

Thanks for following up. It seems that our development team is currently taking a look at the issue you are experiencing here. I will follow up once I have an update to provide.

Thank you for your patience! 

 


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Hello ​@aparrish 

My issue is resolved. It seems the Azure credentials expired. Once they were extended, I was able to create new subscriptions. I guess that is the error message you get when your creds are expired.

Thanks for your support!

Larry


Ambar D
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  • Lucid community team
  • 588 replies
  • January 24, 2025

Hi ​@Lawrence.Molnar, thank you for following up here and detailing the solution for others in the Lucid Community who may stumble across this post. Please let us know if there is anything else we can do to support your work in Lucid. 

Thank you ​@aparrish and ​@Hannah for your help here as well!