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Hey team, 

I can’t seem to export any of my files…. I created an infographic (all different sizes), but I am not able to export it. I've adjusted the content scale, disabled infinity canvas, copied content to another page, and have tried to export in every way possible. It’s odd because I was able to export a couple of weeks ago? 

 

Any (ASAP) help is appreciated! In a hurry for this task! :) 

Hi ​@AustinSigs,

Thanks for posting in the Community! 

To make sure we are on the same page, please review this troubleshooting article. If this does not resolve your issue, can you please provide the following so I can assist you further? 

  • Screenshots of any error messages you are seeing 
  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
  • Temporary Support PIN for this document. For more information on generating a Support PIN, check out this Help Center article.

 

 


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